ibex Wave iX Wins 2024 Netty Award for Tech - Best CX Innovation

Rhea-AI Summary

ibex Wave iX has been awarded the 2024 Netty Award for Tech - Best CX Innovation. The AI-enabled customer experience solution suite, which includes AgentAI, CustomerAI, and InsightsAI, was recognized for transforming customer experience for global brands.

The solution leverages cutting-edge AI technology to enable personalized customer-brand interactions, focusing on building stronger and more cost-efficient relationships. ibex, a global BPO provider, operates 31 facilities worldwide with approximately 31,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually.

WASHINGTON, Nov. 21, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX, its AI-enabled CX solution suite, has earned a 2024 Netty Award for Tech - Best CX Innovation. This honor emphasizes the success of ibex Wave iX in transforming the customer experience for leading brands around the world.

“We are delighted to be recognized by the Netty Awards for the cutting-edge impact of our Wave iX suite of AI-powered solutions,” said ibex CEO Bob Dechant. “ibex is leading the way in reshaping the customer experience landscape with innovative AI solutions that facilitate highly personalized interactions between customers and brands to build stronger, more cost-efficient, and profitable customer relationships.”

ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. ibex Wave iX, which includes three key solution sets - Agent^AI, Customer^AI, and Insights^AI, uses the latest technology to enable the next generation of AI and agent-assisted CX.

Explore the full suite of ibex Wave iX solutions here.

The Netty Awards celebrate achievements in the digital landscape, honoring top companies and leaders across more than 100 distinct categories. It sets a benchmark for excellence and is a testament to the creativity, innovation, and technical prowess demonstrated by the winners. Netty Awards recipients are selected based on a number of factors including creativity, technical proficiency, innovation, and overall excellence in their respective field.

About The Netty Awards
Established to celebrate achievement in the digital age, the Netty Awards are one of the most trusted accolades in the industry. Recognizing excellence across over 100 unique categories, the awards honor top leaders and companies that demonstrate creativity, technical proficiency, innovation and overall impact in their field.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of approximately 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/d1498edd-a471-4764-b53c-d084fd45e11f

FAQ

What award did ibex Wave iX win in 2024?

ibex Wave iX won the 2024 Netty Award for Tech - Best CX Innovation, recognizing its excellence in customer experience innovation.

What are the three key solution sets of ibex Wave iX?

ibex Wave iX consists of three key solution sets: AgentAI, CustomerAI, and InsightsAI, which enable AI and agent-assisted customer experience.

How many customer interactions does ibex manage annually?

ibex manages nearly 175 million critical customer interactions annually, contributing over $2.2B in lifetime customer revenue.

How many global operations facilities does ibex (IBEX) have?

ibex operates 31 operations facilities around the world, employing approximately 31,000 employees globally.