Welcome to our dedicated page for IBEX news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on IBEX stock.
IBEX Limited reports news on its outsourced business services, business process outsourcing, and AI-powered customer experience operations. Company updates commonly cover quarterly results, fiscal guidance, digital acquisition activity, growth across client verticals such as healthcare, technology, retail and e-commerce, utilities, logistics, fintech, and travel, transportation and logistics.
IBEX news also includes developments in AI-enabled customer engagement, including the ibex Wave iX solution suite, AI agent-to-human agent workflows, analytics, automation, responsible AI certification, technology partnerships, conference participation, and investor communications. These updates reflect the company's focus on end-to-end customer journeys for global brands across digital and contact-center channels.
ibex (NASDAQ: IBEX) has been honored by TMC with the 2022 CUSTOMER Product of the Year Award for four of its innovative technology solutions: Wave X, RefleCX, Training Simulator, and Social Reputation Management. This recognition highlights ibex's commitment to enhancing customer experience (CX) through advanced solutions. The awards underscore the effectiveness of these platforms in improving contact center performance and client satisfaction, positioning ibex as a leader in customer engagement technology.
ibex (NASDAQ: IBEX) announced the appointment of John E. Thompson as Global Head of Sales and Janna Normington as Vice President of Utility Solutions. With extensive experience in the BPO industry, both will focus on driving sales growth and enhancing customer experience across key markets. Thompson has a 15-year background in BPO sales, while Normington has specialized expertise in utilities. These strategic hires aim to maintain ibex's five-year trend of double-digit growth and improve client relationships in the digital marketplace.
ibex (NASDAQ: IBEX) showcased its innovative customer experience (CX) solution for healthcare companies at the ViVE event in Miami on March 7, 2022. This Health CX solution enhances the healthcare customer experience by integrating voice, chat, email, text, and social media. It supports patient, provider, and member interactions throughout the healthcare lifecycle, addressing registration, billing, telehealth, and more. With 34 global operations centers and over 35,000 employees, ibex manages nearly 200 million customer interactions annually, adding over $2.2 billion in lifetime revenue each year.
ibex (NASDAQ: IBEX) has announced a strategic partnership with Guru, aiming to enhance customer support productivity across various industries, particularly health and wellness. The collaboration focuses on improving knowledge management, enabling quicker access to accurate information for support agents. Jim Ferrato, ibex's CIO, emphasized the need for seamless information flow to boost service quality in a hybrid work environment. Guru's technology promises to reduce information overload and improve internal communication, ultimately enhancing client satisfaction and retention.
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IBEX Limited reported a strong financial performance for Q2 FY22, with revenue increasing 12.8% to $132.2 million, marking a combined 23% growth over two years. The share of revenue from clients acquired since FY16 surged 57%, now constituting 70% of total revenue. Net income rose to $8.5 million from $2.5 million. Earnings per share reached $0.45, a substantial increase from $0.13 year-over-year. The company raised its FY22 revenue growth guidance to 10-12% from 7-9%. A $20 million share repurchase program was also approved, indicating management's confidence in future performance.
IBEX Limited (Nasdaq: IBEX) announced the upcoming report of its second quarter fiscal year 2022 financial results, scheduled for February 16, 2022, after market close. A conference call will be held at 4:30 p.m. ET to discuss the results, recent developments, and business outlook. As a global leader in business process outsourcing (BPO) and customer engagement technology, IBEX operates over 33 facilities worldwide and engages a workforce of more than 31,000 employees.
ibex (NASDAQ: IBEX) announced a total of $200,000 in financial aid for storm victims in Bohol, Philippines, following the devastation caused by Super Typhoon Odette. The company matched the $100,000 raised by its employees to support those affected, including ibex team members who experienced significant losses. This assistance is crucial as recovery efforts face urgent needs for food and power. The initiative highlights ibex's commitment to its employees and the community during challenging times.
IBEX Limited (Nasdaq: IBEX) has announced a stock repurchase program authorizing up to US$20 million to buy back its common stock. CEO Bob Dechant stated that this decision reflects confidence in the company's intrinsic value and aims to enhance shareholder value amid current stock price fluctuations. The repurchase will occur through various market transactions, and funding will come from existing cash. The program is subject to market conditions and board evaluations, emphasizing a commitment to growing the business while providing long-term value to shareholders.