Welcome to our dedicated page for IBEX news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on IBEX stock.
IBEX Limited reports news on its outsourced business services, business process outsourcing, and AI-powered customer experience operations. Company updates commonly cover quarterly results, fiscal guidance, digital acquisition activity, growth across client verticals such as healthcare, technology, retail and e-commerce, utilities, logistics, fintech, and travel, transportation and logistics.
IBEX news also includes developments in AI-enabled customer engagement, including the ibex Wave iX solution suite, AI agent-to-human agent workflows, analytics, automation, responsible AI certification, technology partnerships, conference participation, and investor communications. These updates reflect the company's focus on end-to-end customer journeys for global brands across digital and contact-center channels.
ibex (NASDAQ:IBEX) has launched a new social reputation management solution as part of its Wave X platform, enhancing customer experience (CX) management. This technology allows brands to manage and analyze unsolicited customer feedback from over 90 social media sources using advanced text and sentiment analytics. The solution includes features such as a centralized dashboard for real-time monitoring and automated content moderation. According to ibex executives, this technology positions the company uniquely in the CX market and allows clients to improve brand responsiveness.
ibex (NASDAQ:IBEX) announced the opening of its second site in Bohol, Philippines, at the Plaza Marcela complex, enhancing its position as a leader with over 1,300 agents in the province. The new contact center, set to launch on April 15th, 2021, includes 560 production seats and various facilities to support its innovative performance technology solutions. Bohol's educated workforce, producing 10,000 graduates annually, and government backing contribute to its strategic expansion, aligning with ibex's BPO 2.0 strategy and commitment to digital customer support.
IBEX Limited reported record revenue of $117.2 million for Q2 FY 2021, marking an 8.7% increase year-over-year. The net income stood at $2.5 million, with non-GAAP adjusted net income at $6.2 million. Adjusted EBITDA rose 18.7% to $17.6 million, achieving an adjusted EBITDA margin of 15.0%. The company raised its FY 2021 revenue guidance to $445 million to $448 million, reflecting approximately 10% growth. IBEX successfully launched a new center in Jamaica and expanded operations in the Philippines, reinforcing its growth strategy.
IBEX Limited (Nasdaq: IBEX) announced it will report its second quarter 2021 financial results on February 18, 2021, after market close. Management will host a conference call at 4:30 p.m. ET to discuss the financial outcomes, recent developments, and future outlook. Investors can participate via a toll-free call or through a webcast available on the company's investor relations page.
Key Details: Earnings call on February 18, 2021; Conference ID: 6963453; Replay available post-call.
ibex (NASDAQ:IBEX) has announced the opening of a new site in Portmore, Jamaica, marking its fifth location in the country within five years. Located in the Gtech office park, the new site will create approximately 1,500 jobs, contributing to a total of over 6,500 employees in Jamaica. CEO Bob Dechant emphasized the company's resilience during the past year, citing award-winning growth in nearshore performance. The innovative ibex Campus Model will enhance operational efficiencies and facilitate further expansion in the region over the next two years.
ibex (NASDAQ: IBEX) has appointed Gerard Kleisterlee, former chairman of Vodafone Group, as an independent non-executive board member, expanding its board from six to eight directors. The appointment, effective January 8, 2021, follows Kleisterlee's advisory role since 2012. CEO Bob Dechant expressed excitement about Kleisterlee's contributions to the company's vision for customer engagement. Kleisterlee has extensive experience, previously leading Royal Philips Electronics and serving on boards of several major companies.
IBEX Limited reported a 14.1% increase in first-quarter revenue for fiscal year 2021, reaching $108.8 million. The company incurred a net loss of $3.4 million, affected by $4.4 million in non-recurring costs. Non-GAAP adjusted net income rose to $5.2 million, and adjusted EBITDA increased 41.3% to $15.6 million. IBEX also won eight new logos and opened two contact centers, while raising its revenue guidance for fiscal year 2021 to between $440 million and $443 million.
IBEX Limited (Nasdaq: IBEX) announced that CEO Bob Dechant and CFO Karl Gabel will present and hold one-on-one investor meetings at the RBC Global Technology, Internet, Media, and Telecommunications Virtual Conference on November 17, 2020. The virtual fireside chat is scheduled for 8:40 a.m. ET, and it will be accessible via live audio webcast and archived on IBEX’s investor relations website. IBEX specializes in outsourced CX solutions, offering services such as customer acquisition, technical support, sales, and analytics.
IBEX Limited (Nasdaq: IBEX) will announce its first quarter fiscal year 2021 financial results on November 16, 2020, after market close. A conference call is scheduled for 4:30 p.m. ET to review financial results and business outlook. The company specializes in outsourced CX solutions, helping brands with customer engagement, technical support, and analytics.
ibex (Nasdaq: ibex) has announced the opening of a new 500-seat contact center in Managua, Nicaragua, creating over 800 jobs. Set to launch in early October, this modern facility will serve a Fortune 5 client. The site spans 50,000 square feet and features advanced amenities to support a highly educated workforce. CEO Bob Dechant highlighted the company's growth in nearshore markets, attributing success to its ability to attract premier clients, while ensuring a cultural alignment with the U.S. and strong bilingual capabilities.