ISG to Study Aerospace, Defense Service Providers

Key Terms

maintenance, repair and overhaul (mro) technical

Maintenance, repair and overhaul (MRO) describes the ongoing work and supplies needed to keep physical assets — like factories, vehicles, aircraft or machines — safe and running. Think of it like regular servicing and occasional major fixes for a car: it costs money now but prevents costly breakdowns, extends useful life, and affects revenue by reducing downtime; investors watch MRO spending to judge future expenses, reliability and capital needs.

digital twins technical

Digital twins are virtual replicas of physical objects, systems, or processes that simulate their real-world counterparts in real time. They allow users to monitor, analyze, and predict how the actual entity will behave under different conditions. For investors, digital twins can provide valuable insights into performance and potential risks, helping to make better-informed decisions.

predictive analytics technical

Predictive analytics uses historical data and patterns to estimate future outcomes, like sales, customer behavior, or operational problems. For investors it matters because it turns past signals into probable forecasts—similar to a weather forecast or traffic app—helping assess potential risks, spot opportunities, and prioritize where to allocate capital, while remembering that predictions carry uncertainty and are not guarantees.

industrial iot technical

Industrial IoT (Industrial Internet of Things) is a system of connected sensors, machines and control devices in factories, power plants and transportation networks that collect real-time data and allow remote monitoring and automated adjustments. Think of it like a smart home for heavy equipment: tiny sensors act like thermostats and motion detectors, giving operators instant feedback and control. For investors, IIoT can cut costs, boost output and predict breakdowns—changing revenue, margins and capital needs—while also introducing cyber and implementation risks.

ai and ml technical

Artificial intelligence (AI) and machine learning (ML) are computer systems that analyze data, recognize patterns, and improve their decisions over time—think of them as a recipe that tweaks itself after each taste test to get better results. They matter to investors because they can lower costs, create new products or services, speed decision-making, and shift competitive advantage, all of which can affect a company’s future revenue, margins, and risk profile.

disaster recovery technical

A plan and set of actions a company uses to restore its critical systems, data, facilities and operations after a major disruption such as a natural disaster, cyberattack or infrastructure failure. Investors care because strong disaster recovery reduces the chance of prolonged downtime, unexpected costs and lost revenue — like a business’s emergency backup and repairs that protect value, reputation and future cash flow.

customer experience (cx) technical

Customer experience (CX) is the overall impression and feelings a person has when interacting with a business or service, much like how a customer feels after visiting a store or using an app. It includes every touchpoint, from browsing to purchasing and support, shaping their satisfaction and loyalty. For investors, strong CX often indicates a company's ability to attract and retain customers, which can lead to long-term success.

Upcoming ISG Provider Lens^® reports will evaluate providers that help companies modernize aerospace and defense development, production and maintenance

STAMFORD, Conn.--(BUSINESS WIRE)-- Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that help aerospace and defense (A&D) organizations optimize their operations with emerging digital technologies.

The study results will be published in a series of comprehensive ISG Provider Lens^® reports, called Aerospace and Defense Services and Solutions, scheduled to be released in May 2026. The reports will cover companies offering A&D engineering and design services; maintenance, repair and overhaul (MRO) services and supply chain operations management, as well as technology transformation and specialized services for midsize A&D enterprises.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

The aerospace and defense industry is undergoing rapid technological and operational shifts driven by rising production pressures, backlogs and geopolitical tensions. Organizations are undergoing digital transformation to support modernization of defense and recovery in the commercial aerospace industry. Lightweight, durable materials, additive manufacturing and digital tools are enhancing aircraft development, performance and production efficiency. Companies are strengthening supply chains by enhancing supplier performance and digital visibility.

“Aerospace and defense enterprises are working to shorten design and testing processes and increase production,” said Iain Fisher, director at ISG. “Service providers support these efforts by improving supply chain readiness and enabling organizations to meet defense modernization requirements and commercial aircraft production schedules.”

ISG has distributed surveys to more than 120 providers of A&D services. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the typical aerospace and defense services and solutions enterprises are buying, based on ISG’s experience working with its clients. The five quadrants are:

• Engineering, Design and Innovation, evaluating providers that support digital integration and apply modern manufacturing practices. These providers utilize model-based definitions and digital twins so organizations can achieve faster, more accurate aircraft development.
• Maintenance, Repairs and Overhauls (MRO) and Aftermarket, assessing providers that enhance maintenance planning and reduce downtime for aging fleets. These providers use AI insights, predictive analytics and digital workflows to improve operational efficiency, asset reliability and overall lifecycle performance.
• Supply Chain Operations and Logistics Management, covering providers that improve supply chain resilience amid geopolitical risks. The providers are assessed on their ability to deploy industrial IoT, digital twin, AI and ML to strengthen logistics management practices.
• Technology Transformation and Consulting, evaluating providers that help A&D enterprises adopt AI, automation and digital integration to improve key operations. The providers are assessed on their ability to deliver secure data exchange, disaster recovery and connected aircraft solutions.
• Aerospace and Defense Services, assessing global midsize IT and specialist providers delivering services across all four quadrants. These providers are assessed on their ability to deliver capabilities tailored to midsize enterprises to support their market growth.

Geographically focused reports from the study will cover the global aerospace and defense service and solution market and examine products and services available in the U.S., Europe and around the world. ISG analysts Swadhin Pradhan (U.S. and global) and Harish B (Europe and global) will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as aerospace and defense service and solution providers can contact ISG and ask to be included in the study.

All 2025 ISG Provider Lens^® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251216793166/en/

Press Contacts:

Laura Hupprich, ISG

+1 203 517 3100

laura.hupprich@isg-one.com

Julianna Sheridan, Matter Communications for ISG

+1 978-518-4520

isg@matternow.com

Source: Information Services Group, Inc.