ISG to Study Agentic AI Service Providers

Key Terms

agentic ai technical

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

governance technical

Governance refers to the systems and processes that determine how an organization is directed and controlled. It involves making decisions, establishing rules, and overseeing activities to ensure the organization operates fairly, transparently, and in the best interests of its stakeholders. Good governance helps build trust and stability, which are important for investors because they indicate responsible management and reduce risks.

observability technical

Observability is a company’s ability to see and understand what its software systems are doing by collecting and analyzing signals like logs, metrics and traces. For investors it matters because strong observability reduces the risk of downtime, hidden bugs or security issues, supports faster fixes and efficient scaling, and therefore can protect revenue, lower costs and signal disciplined operations — like having clear gauges and alarms on a complex machine.

customer experience (cx) technical

Customer experience (CX) is the overall impression and feelings a person has when interacting with a business or service, much like how a customer feels after visiting a store or using an app. It includes every touchpoint, from browsing to purchasing and support, shaping their satisfaction and loyalty. For investors, strong CX often indicates a company's ability to attract and retain customers, which can lead to long-term success.

Upcoming ISG Provider Lens^® report will evaluate providers enabling enterprises to operationalize and scale agentic AI responsibly

STAMFORD, Conn.--(BUSINESS WIRE)-- Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that help enterprises achieve scaled, production-grade AI adoption that enables autonomous execution across multiple workflows.

The study results will be published in a comprehensive ISG Provider Lens^® report, called Agentic AI Services, scheduled to be released in September 2026. The report will cover companies offering agentic AI development and deployment services.

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Enterprises are incorporating agentic AI into coordinated use cases across customer operations, IT, finance and supply chains. This trend has been made possible by advances that allow agentic models to handle larger context, work across data types and enable multiple agents to operate in coordination. As AI deployment scales, organizations are prioritizing production readiness, with increasing focus on governance, observability, security and integration with existing systems. The growing autonomy of AI agents is creating demand for clear accountability, explainability and human oversight.

“Enterprises seek providers that can deploy and manage agentic AI across distributed environments while ensuring effective governance and integration,” said Namratha Dharshan, chief business leader at ISG. “To meet their needs, providers are strengthening orchestration frameworks and scalable memory architectures so experiments can lead to broad rollouts with measurable outcomes.”

ISG has distributed surveys to approximately 140 agentic AI service providers. Working in collaboration with ISG’s global advisors, the research team will produce one quadrant representing the agentic AI services typical enterprises are buying, based on ISG’s experience working with its clients. The quadrant is:

• Agentic AI Development and Deployment Services, evaluating providers that support the adoption of agents that can autonomously plan, execute and optimize complex multistep tasks. The providers are assessed on their ability to operationalize enterprise-grade agentic AI solutions and deliver production-ready deployments.

The report from the study will cover the global agentic AI services market and examine products and services available globally. ISG analysts Gowtham Kumar Sampath and Hemangi Patel will serve as the authors of the report.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as agentic AI service providers can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260423411752/en/

Press Contacts:

Laura Hupprich, ISG
+1 203-517-3100
laura.hupprich@isg-one.com

Eric Arvidson, Matter Communications for ISG
+1 978-518-4542
isg@matternow.com

Source: Information Services Group, Inc.