ISG to Study Providers of Private, Hybrid Cloud Services, Solutions

Key Terms

hybrid cloud technical

A hybrid cloud is a computing setup that mixes a company’s own servers with rented services from public cloud providers, letting businesses choose where each application and dataset lives. Think of it like keeping valuables in a private safe while also using a nearby storage unit for overflow; this matters to investors because it influences a company’s costs, flexibility, regulatory risk and ability to scale or offer new services, all of which affect profitability and competitive strength.

colocation technical

Colocation is the practice of placing a trader’s computer servers inside or next to an exchange’s data center so their orders travel the shortest possible distance to the exchange’s computers. For investors this matters because even tiny gains in speed can mean better trade prices or reduced slippage—like being first in line at a checkout—so firms that colocate can gain steady, measurable advantages or incur extra costs that affect returns.

edge computing technical

Edge computing is a technology that processes data close to where it is generated, such as sensors or devices, rather than sending it all to a distant central location. This allows for faster decision-making and reduces delays, much like having a local office handle urgent matters instead of waiting for instructions from a main headquarters. For investors, it signifies improved efficiency and real-time insights, which can enhance the performance of technology-dependent industries.

disaster recovery technical

A plan and set of actions a company uses to restore its critical systems, data, facilities and operations after a major disruption such as a natural disaster, cyberattack or infrastructure failure. Investors care because strong disaster recovery reduces the chance of prolonged downtime, unexpected costs and lost revenue — like a business’s emergency backup and repairs that protect value, reputation and future cash flow.

cyber resilience technical

Cyber resilience is the ability of an organization or system to prepare for, respond to, and recover from cyber threats or attacks, while continuing to operate effectively. It’s like a fire-resistant building that not only withstands a fire but also quickly repairs itself and keeps people safe. For investors, strong cyber resilience reduces the risk of costly disruptions and helps protect the value and stability of digital assets.

customer experience (CX) technical

Customer experience (CX) is the overall impression and feelings a person has when interacting with a business or service, much like how a customer feels after visiting a store or using an app. It includes every touchpoint, from browsing to purchasing and support, shaping their satisfaction and loyalty. For investors, strong CX often indicates a company's ability to attract and retain customers, which can lead to long-term success.

aiops technical

AIOps (Artificial Intelligence for IT Operations) uses machine learning and data analysis to monitor, detect, and resolve problems in an organization’s technology systems automatically. It matters to investors because it can cut downtime and operating costs, speed up fixes, and make digital products more reliable—similar to an autopilot that notices and corrects issues before they disrupt service, which can protect revenue and reduce operational risk.

data center technical

A data center is a secure facility that houses large numbers of computers, storage devices and networking gear that run, store and move digital information for businesses and online services. Investors treat data centers like modern warehouses: their occupancy, energy efficiency, connectivity and long-term service contracts drive steady revenue and capital needs, so changes in demand or costs can directly affect profitability and growth prospects.

Upcoming ISG Provider Lens^® report will evaluate providers helping enterprises modernize core IT environments, often through AI-enabled capabilities

STAMFORD, Conn.--(BUSINESS WIRE)-- Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched research studies examining providers of private and hybrid cloud data center services and solutions that support enterprises’ data-intensive and AI-driven workloads.

The results of the studies will be published in a series of comprehensive ISG Provider Lens^® reports: Private/Hybrid Cloud — Data Center Services, with individual reports covering eight geographic markets, and Private/Hybrid Cloud — Data Center Solutions, covering the global market. All are scheduled to be released in June 2026.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

AI is being integrated across on-premises and private, hybrid and public cloud infrastructure as companies shift enterprise operations from reactive maintenance to more predictive and automated management. As a result, organizations are reassessing where their workloads run, often favoring hybrid environments to address performance, risk and regulatory needs. Sustainability is also shaping enterprises’ IT infrastructure decisions as providers use AI to improve efficiency and limit the energy impact of growing AI workloads.

“Enterprises are upgrading and transforming their core IT environments and operating models,” said Heiko Henkes, managing director, ISG Provider Lens Research. “To support these initiatives, providers are using AI for operations automation, capacity planning, improved monitoring and security and other functions.”

ISG has distributed surveys to more than 100 providers of private/hybrid cloud services. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the typical private/hybrid cloud services enterprises are buying, based on ISG’s experience working with its clients. The four quadrants are:

• AI-ready Infrastructure Managed Services, evaluating providers of managed services for private and hybrid cloud and data center environments that enable continuous optimization and reliable operation. These providers assume end-to-end responsibility for operating, automating, and transforming infrastructure across their clients' data centers.
• Managed Cloud Hosting and Resilient Infrastructure Services, assessing providers delivering enterprise-grade managed cloud hosting and resilient infrastructure services. They are assessed based on their ability to deliver services through their own or third-party colocation facilities and support business continuity with disaster recovery capabilities.
• Sustainable Colocation Services, covering colocation providers offering secure data center facilities for the computing hardware of enterprises. These providers ensure sustainability by deploying renewable energy, implementing energy-efficient cooling systems and adopting circular economy practices such as e-waste recycling.
• Edge Computing Services, evaluating providers that design, deploy and manage edge computing infrastructure and services. They are evaluated on their ability to integrate edge computing solutions using modular hardware and software components and provide energy-efficient, resilient hardware optimized for edge sites.

Geographically focused reports from the study will cover the global private/hybrid cloud — data center market and examine products and services available in the U.S., Brazil, France, Germany, the Nordics, Switzerland, U.K. and the U.S. Public Sector. ISG analysts Shashank Rajmane (U.S. and U.S. Public Sector), Meenakshi Srivastava (U.K. and Nordics), Manoj M (France), Pedro L. Bicudo Maschio (Brazil and France), and Ulrich Meister and Wolfgang Heinhaus (Germany and Switzerland) will serve as authors of the reports.

ISG has also distributed surveys to more than 30 providers of private/hybrid cloud and data center solutions. This report will include two quadrants:

• Hybrid Cloud Operations Platforms (AIOPs Enabled), covering providers of integrated platforms for operating, orchestrating and optimizing cloud environments. These providers are evaluated in part on their ability to support AI-enabled operations, with benefits including correlation of events across infrastructure layers and reduced alert fatigue and.
• Resiliency Platforms, evaluating providers of AI-powered systems for backup, disaster recovery and cyber resilience across all types of cloud environments. These enable fault-tolerant operations that ensure business continuity in the event of power outages, cybersecurity incidents or performance degradation.

The solutions report will cover the global private/hybrid cloud — data center market and examine solutions available globally. ISG analyst Shashank Rajmane will serve as lead author of the report.

A list of identified private/hybrid cloud service providers and further details on the services study are available in this digital brochure. Further details on the solutions study are available in this brochure. Companies not listed in the brochures can contact ISG and ask to be included in the studies.

All 2026 ISG Provider Lens^® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260112502993/en/

Laura Hupprich, ISG

+1 203 517 3100

laura.hupprich@isg-one.com



Julianna Sheridan, Matter Communications for ISG

+1 978-518-4520

isg@matternow.com

Source: Information Services Group, Inc.