Kyndryl named Leader in 2025 ISG Provider Lens global Insurance Services report for agentic AI and generative AI

Rhea-AI Summary

Kyndryl (NYSE: KD) was named a Leader in both agentic AI and generative AI in the 2025 ISG Provider Lens global Insurance Services – Strategic Capabilities report dated December 16, 2025.

ISG assessed 28 providers across GenAI Development and Deployment Services and Agentic AI Development and Deployment Services. Kyndryl highlights its Agentic AI Framework, mission-critical systems experience, and work on an agentic AI-enabled actuarial solution that generates regulatory filings, supports compliance checks and embeds AI agents into end-to-end automated workflows.

Positive

• Named Leader in GenAI and Agentic AI in the 2025 ISG report
• ISG assessment covered 28 providers across two AI service categories
• Agentic AI-enabled actuarial solution automates regulatory filings and compliance checks

Negative

• None.

Key Figures

Providers assessed 28 providers ISG Provider Lens global Insurance Services report

Key service areas 2 areas GenAI and Agentic AI Development and Deployment Services

Market Reality Check

$6.01 Last Close

Volume Volume 1,838,579 is slightly below the 20-day average of 2,024,149 (relative volume 0.91). normal

Technical Shares at $26.55 are trading below the 200-day MA of $33.03 and about 39.93% under the 52-week high of $44.20.

Peers on Argus

KD is down 1.37% while close peers show mixed moves: G -0.84%, EPAM +0.96%, EXLS -0.29%, PSN -3.16%, GDS -1.19%. With no peers in the momentum scanner, today’s action appears more company-specific than a broad sector move.

Historical Context

Date	Event	Sentiment	Move	Catalyst
Dec 11	Security service launch	Positive	-1.1%	Introduced Quantum Safe Assessment to address post-quantum cryptography risks.
Nov 24	AI framework launch	Positive	-0.6%	Launched Agentic AI Framework and mainframe AI services for IBM z/OS.
Nov 20	Partnership renewal	Positive	+0.6%	Extended Vodafone Idea partnership to modernize IT ops and cyber resilience.
Nov 19	AI governance launch	Positive	-0.2%	Announced Agentic AI Digital Trust for governance and security of AI agents.
Nov 18	Sustainability study	Positive	-2.1%	Released Kyndryl–Microsoft sustainability barometer highlighting IT’s role in ESG.

Pattern Detected

Recent product and AI/service announcements have often been followed by flat to negative next-day moves, even when the news skewed positive.

Recent Company History

Over the last month, Kyndryl has focused on security, AI, and large enterprise services. On Nov 18, a sustainability study with Microsoft highlighted IT’s role in environmental goals. Subsequent days saw launches of Agentic AI Digital Trust, expanded partnership with Vodafone Idea, and an Agentic AI Framework for mainframes, followed by a Quantum Safe Assessment service on Dec 11. Despite these strategic moves in AI, automation, and cyber resilience, short-term price reactions have frequently been modest or negative.

Market Pulse Summary

This announcement highlights external validation of Kyndryl’s agentic and generative AI capabilities, with the company named a Leader across both GenAI and agentic AI development and deployment services for insurers. It reinforces a broader pattern of AI-focused launches and frameworks seen in recent months. Investors monitoring this theme may focus on how such recognition translates into revenue, margin expansion, and contract wins, particularly given KD’s position below its 200-day MA of $33.03 and well under its $44.20 52-week high.

Key Terms

agentic AI technical

"named a Leader in agentic AI and generative AI in the 2025 ISG Provider Lens"

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

generative AI technical

"Leading insurers are rapidly adopting generative AI and agentic AI to transform core operations"

Generative AI is a type of computer technology that can create new content, like text, images, or music, on its own. It’s important because it can produce realistic and useful material quickly, which could change how we create art, write stories, or even develop new products. Think of it as a smart robot that can invent and produce things almost like a human.

actuarial technical

"including an agentic AI-enabled actuarial solution that creates and embeds AI agents"

Actuarial describes the use of statistical and mathematical methods to estimate future costs, risks and probabilities related to events like insurance claims, retirements or loan defaults. For investors, actuarial analysis matters because it turns uncertain future outcomes into measured expectations and projected obligations—like using a weather forecast to plan a budget—helping evaluate a company’s financial stability, reserve adequacy and the fair value of risk-linked assets.

regulatory filings regulatory

"The agents dynamically generate regulatory filings, support proactive regulatory compliance checks"

Regulatory filings are official documents a company must submit to government or securities agencies to report its financial results, major business developments, governance practices, and legal or compliance matters. They matter to investors because they provide verified, timely information—like a vehicle inspection report—that reveals a company’s health, risks and changes that can affect stock value, helping investors make informed decisions and compare companies on a level playing field.

AI-generated analysis. Not financial advice.

NEW YORK, Dec. 16, 2025 /PRNewswire/ -- Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced it has been named a Leader in agentic AI and generative AI in the 2025 ISG Provider Lens global Insurance Services – Strategic Capabilities report. 

Leading insurers are rapidly adopting generative AI and agentic AI to transform core operations, powering faster decision-making, more accurate pricing and enhanced customer experiences. The ISG report assessed 28 providers across two key areas: GenAI Development and Deployment Services and Agentic AI Development and Deployment Services. Kyndryl was recognized as a Leader in both categories, underscoring its ability to deliver adaptive, people-centric AI solutions at scale. 

"Kyndryl is enabling insurance industry customers to transform their operations with enterprise-grade GenAI and agentic AI solutions that enhance operational efficiency and customer engagement," said Ashish Jhajharia, Lead Analyst, ISG. "By integrating advanced AI with legacy systems, they empower insurers to navigate challenges, driving resilience and fostering rapid innovation in a dynamic marketplace."

"We are honored to be recognized in ISG's global Insurance Services report because this acknowledgment reflects the trust that insurers are placing in Kyndryl to accelerate from AI pilots to enterprise-wide scaled execution," said Ralitsa Nenkova, Global Insurance Leader, Kyndryl Consult. "With our mission-critical systems experience, responsible approach to AI and insurance domain expertise, we are helping insurers to adopt mission-critical AI to modernize both their infrastructure and business operations to deliver measurable improvements in customer experience and drive competitive advantage."

Kyndryl's Agentic AI Framework, which combines the Company's mission-critical systems engineering experience and expertise, unique capabilities and distinct Kyndryl Consult methodology, is driving customer AI adoption and advancing their goal of becoming an AI-native enterprise. Kyndryl is furthering Agentic AI Framework adoption in the insurance industry by working with customers on a variety of projects, including an agentic AI-enabled actuarial solution that creates and embeds AI agents to deliver an end-to-end intelligent, automated workflow. The agents dynamically generate regulatory filings, support proactive regulatory compliance checks and deliver insights to drive real-time analysis and decision-making.

Read a copy of the 2025 ISG Provider Lens® global Insurance Services – Strategic Capabilities report and learn more about Kyndryl's AI services.

About ISG Provider Lens^® Research
The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

About Kyndryl 
Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services, offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the company designs, builds, manages and modernizes the complex information systems that the world depends on every day. For more information, visit www.kyndryl.com. 

Kyndryl Press Contact 
press@kyndryl.com 

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SOURCE Kyndryl

FAQ

What recognition did Kyndryl (KD) receive on December 16, 2025?

Kyndryl was named a Leader in agentic AI and generative AI in the 2025 ISG Provider Lens global Insurance Services report.

Which AI categories did ISG evaluate Kyndryl (KD) for in 2025?

ISG evaluated Kyndryl in GenAI Development and Deployment Services and Agentic AI Development and Deployment Services.

How many providers did ISG assess in the 2025 global Insurance Services report?

ISG assessed 28 providers across the two AI-focused categories.

What is Kyndryl's Agentic AI Framework and why does it matter for insurers?

The Agentic AI Framework combines Kyndryl's mission-critical systems expertise and methodology to help insurers scale AI into enterprise systems and operations.

What commercial use case did Kyndryl cite for agentic AI in insurance?

Kyndryl cited an agentic AI-enabled actuarial solution that creates and embeds AI agents to generate regulatory filings, run compliance checks and support automated workflows.