Welcome to our dedicated page for Information Svrs news (Ticker: III), a resource for investors and traders seeking the latest updates and insights on Information Svrs stock.
News and updates for Information Services Group, Inc. (ISG) (Nasdaq: III) focus on its role as a global AI-centered technology research and advisory firm. ISG regularly issues announcements about its research programs, AI initiatives and market analyses that are relevant to enterprises evaluating technology and business services providers.
Readers can expect coverage of ISG’s AI-focused developments, such as the acquisition of the AI Maturity Index SaaS platform, which assesses and benchmarks workforce readiness for AI adoption, and the formation of an AI Acceleration Unit to coordinate AI-related advisory and research offerings. News may also highlight ISG’s plans for a proprietary insights platform with an AI-powered “intelligence advisor” designed to give organizations real-time access to ISG data and analysis on technology markets and providers.
ISG news frequently features the ISG Provider Lens® research series, which examines providers in areas like private and hybrid cloud data center services, cybersecurity services and solutions, insurance services, and digital business innovation services. Articles describe how enterprises are using AI, cloud infrastructure, digital engineering and unified services to modernize operations and address regulatory, security and customer experience challenges.
In addition, updates from ISG Software Research and its ISG Buyers Guides™ for analytics, AI analytics and enterprise resource planning (ERP) provide insight into software market trends and vendor evaluations. Investors and technology decision-makers can use this news feed to follow ISG’s research agenda, AI-centered strategies and commentary on how enterprises are adopting AI and modern technology platforms.
Information Services Group (NASDAQ: III) has released a new report highlighting a surge in the use of cloud contact centers across Europe. The 2022 ISG Provider Lens™ report indicates that businesses are leveraging contact-center-as-a-service (CCaaS) features to enhance customer engagement and operational efficiency. Key advantages include scalability, security, and cost savings. Notably, AI-driven technologies like chatbots are improving both customer and employee experiences. The report also identifies leading providers such as Avaya and Genesys.
ISG's 2022 Provider Lens Report reveals that Australian enterprises are increasingly migrating contact centers to the cloud due to the pandemic. This shift is facilitating better customer engagement and operational resilience. Remote work has prompted companies to offer flexible employment arrangements, driving demand for workforce management solutions. Additionally, businesses are leveraging AI to harness customer data for real-time insights. The report evaluates 28 providers, with Concentrix, Datacom, Probe CX, TSA, and Wipro leading across three quadrants.
Enterprises globally are increasingly adopting cloud-based contact centers, according to a recent ISG report. The pandemic has accelerated the shift towards digital customer experience (CX), leading to a surge in contact center outsourcing. As companies embrace a cloud-first strategy, AI technologies, including bots and analytics tools, are enhancing customer interactions. Flexible work models have become essential for talent retention in a competitive labor market. The report evaluates 30 service providers, naming leaders in various CX service quadrants, signaling evolving demands in the sector.
The ISG Provider Lens™ report highlights the cloud-native technology landscape in the U.S., indicating a plateau in adoption after years of growth. While many developers utilize cloud-native technologies, legacy systems still dominate applications in enterprises. The report emphasizes the scalability and speed offered by container-based microservices but notes the need for new skills and specialized security measures. VMware leads in three quadrants, while Dynatrace, Red Hat, and Sysdig excel in two. Tech Mahindra is recognized as a Rising Star in cloud-native services.
Spending on cloud services in Asia Pacific decreased significantly in Q3 due to economic concerns and ongoing disruptions in China. The latest ISG Index™ reported a 29% drop in annual contract value (ACV), totaling $3.1 billion. XaaS ACV fell 37% year-on-year to $2.4 billion, with IaaS down 40% and SaaS 15%. Managed services, however, saw a 17% increase in ACV to $745 million. The overall ACV for YTD was $10.6 billion, marking a 14% decline. Economic uncertainty is expected to impact future growth forecasts.
ISG Report Highlights Growing Demand for Contact Center Services
The latest ISG Provider Lens report reveals a surge in U.S. demand for contact center services as companies prioritize customer experience. The COVID-19 pandemic has accelerated digital transformation, leading businesses to outsource contact centers to enhance technology and service quality. Notably, AI and analytics are improving customer engagement, while the tight labor market for skilled employees poses challenges. The report ranks key providers, with Conduent, HGS, and others designated as leaders.
Information Services Group (Nasdaq: III) reports a 1% year-over-year increase in third-quarter annual contract value (ACV) for the Americas' IT services, totaling $12.4 billion, but a 2% sequential decline. While demand for XaaS solutions remains strong, it has slowed from prior highs, achieving $7.9 billion in ACV, up 9% year-over-year but down 2% sequentially. Managed services revenue fell 11% year-over-year to $4.5 billion. ISG maintains a 3.5% growth forecast for managed services but lowers its XaaS forecast from 18% to 10.5%.
Information Services Group (III) will announce its third-quarter financial results on November 3, 2022, at approximately 4:15 p.m. U.S. Eastern Time. The firm will hold a conference call for investors and analysts the next day at 9 a.m. Participants can join via U.S. number 833-927-1758 or international number +1 929-526-1599, with the security code 121223. A recording will be available on the ISG website for four weeks post-call.
ISG Provider Lens™ report reveals that enterprises are increasingly outsourcing contact center operations to cloud-based as-a-service providers. This trend is driven by staffing challenges and the need for advanced customer engagement capabilities via AI and analytics. The report notes that AI tools can resolve up to 80% of customer issues, enhancing efficiency. Companies not meeting customer expectations risk losing business, making customer experience a top priority. Notable leaders in the market include 8x8, Amazon Connect, and Genesys, among others.
Information Services Group (III) reported resilient growth in EMEA's IT and business services market for Q3, with a combined ACV reaching $7.6 billion, reflecting a 7% year-over-year increase. However, sequential growth has slowed for two consecutive quarters, primarily due to declining demand for SaaS, which dropped 14% to $924 million. Managed services saw a record 281 contracts signed, up 15% year-on-year, while IT outsourcing rose 21% to $3.1 billion. YTD ACV hit a record $23.2 billion, but ISG has adjusted growth forecasts downwards amid economic uncertainties.