Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (NASDA: III) reports strong demand for IT and business services in the Americas, with Q2 2022 commercial outsourcing contracts reaching $12.2 billion, a 21% year-over-year increase, despite a 2% decline from Q1. Cloud-based solutions drive growth, marking a 36% rise to $8.1 billion. However, ISG lowers its 2022 growth forecast for cloud-based XaaS to 18% and managed services to 3.5% amid economic uncertainty.
EMEA’s Q2 ACV rose 18% year-over-year, totaling $7.6 billion, yet slightly decreased by 0.5% from Q1. Despite some economic concerns, demand in managed services grew, reaching $3.9 billion (up 10% YoY). However, XaaS momentum slowed, with a 3% decline from Q1 despite a 27% annual growth. The first half of 2022 saw a record $15.2 billion ACV. ISG lowered its growth forecast for cloud-based XaaS to 18% and managed services to 3.5% due to potential economic uncertainties.
Information Services Group (Nasdaq: III) has initiated a research study to assess service providers aiding insurance organizations in modernizing operations. The findings will be published in the ISG Provider Lens™ report titled Insurance Services 2022 — BPO and ITO, set for release in November. The report will cover business process outsourcing (BPO), information technology outsourcing (ITO), and more. The research aims to assist enterprise buyers in evaluating vendor relationships and optimizing operations through advanced technologies like AI and cloud platforms.
The latest ISG Provider Lens™ report highlights the increasing reliance of Swiss enterprises on IT and business process outsourcing, particularly emphasizing data center location for compliance. Favoring local providers with certified facilities, Swiss companies are driving significant growth in cloud services, with a projection of cloud data centers accounting for a majority of capacity by 2025. The report evaluates 81 providers, naming Swisscom as a leader across all five categories evaluated, while EveryWare leads in three.
ISG Provider Lens reports that demand for cloud computing in Germany is set to exceed 50% of the country’s data center capacity by 2025, up from one-third today. Driven by a need for improved resilience and digitalization, the managed services market is expanding, with a 24% year-on-year increase noted in early 2022. Colocation data centers are rising due to companies needing low-latency networks. Germany’s electricity consumption by data centers is about 3%, but efficiency is improving, as seen with a decrease in Power Usage Effectiveness scores.
Information Services Group (Nasdaq: III) reports a significant shift in retail technology adoption post-COVID-19, emphasizing omnichannel platforms that link various shopping experiences. As businesses pivoted to e-commerce, many initiated modernization projects, integrating sales channels like curbside pickup and social commerce. The 2022 ISG Provider Lens™ Retail Platforms report identifies Oracle and SAP as Leaders in omnichannel commerce, while Salesforce and others excel in merchandising planning. The focus on data analytics is underscored, highlighting its necessity for adaptive retail strategies.
Information Services Group (Nasdaq: III) has initiated a research study evaluating public cloud-based infrastructure and services for enterprises. The findings will be featured in the upcoming ISG Provider Lens™ report, titled Public Cloud — Solutions & Services 2022, set for release in December. Key focus areas include digital transformation consulting, managed services, and cloud financial management. The research aims to provide actionable insights for enterprises assessing vendor relationships and cloud solutions in a rapidly growing market influenced by digital transformation and automation needs.
ISG Provider Lens™ report indicates that cloud adoption in Singapore and Malaysia is accelerating due to the COVID-19 pandemic and ongoing digital transformation trends. The market for data center services is developing, with both global and local providers thriving. Key drivers for this growth include increasing automation needs, sustainability initiatives, and edge computing. However, there is a notable shortage of IT skills in the region. The report evaluates 32 providers, naming Singtel and Telekom Malaysia as leaders in multiple service categories.
According to the latest ISG Provider Lens™ report, Australian enterprises are increasingly adopting private and hybrid cloud solutions to accelerate digital transformation, driven by sustainability, automation demands, and COVID-19 impacts. The report highlights the competitive nature of the Australian cloud market and notes significant infrastructure growth beyond major cities. It emphasizes the urgent need for companies to invest in automation to address the IT skills shortage, while also focusing on sustainability. Telstra is recognized as a leader in all service quadrants.
Information Services Group (III) reports strong global demand for IT services, with second-quarter annual contract value (ACV) at $22.8 billion, a 9% increase year-over-year but a 7% decline from Q1. This marks the first sequential decline since Q3 2020. The firm lowers its full-year growth forecasts for managed services to 3.5% and for XaaS to 18%, citing recession fears and market pressures in China. Despite challenges, managed services contracts awarded rose 5% from the previous year, indicating sustained demand.