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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
ISG Expert to Address Cultural Change for DevOps Success
On November 12, ISG will present at the All Day DevOps conference, discussing the importance of managing cultural change during digital transformations. Ola Chowning, partner at ISG, emphasizes that while technology is crucial, the core of transformation relies on people. Her talk will share a case study on organizational culture shift necessary for successful DevOps implementation. The event features 180 speakers and spans 24 hours, showcasing various technology and transformation tracks.
The ISG Digital Business Summit, scheduled for November 17-18, 2020, will feature leaders from organizations such as the IMF, Starbucks, and Spotify discussing digital transformation strategies. Key topics include enterprise agility, workplace innovation, and data analytics. Notable speakers include Edward Anderson, CIO of the IMF, and Adhar Walia from Starbucks. The summit aims to explore how businesses are adapting to the challenges posed by COVID-19 and leveraging technology for growth. The event also includes panel discussions and an innovation challenge for startups.
The 2020 ISG Sourcing Industry Conference is set to occur online from Nov. 2–5, focusing on enterprise buyer trends and strategies for service and technology providers.
ISG's president highlighted a slow recovery in the global sourcing industry post-pandemic, with a shift towards virtual models and digital transformation.
The conference will feature industry experts, including a keynote from McCormick's VP on transitioning IT services. Breakout sessions will cover various topics relevant to navigating current economic challenges.
ISG Provider Lens™ report reveals a significant demand among U.S. enterprises for cyber security solutions enhanced by artificial intelligence. The report highlights the increasing importance of data protection, with companies focusing on security measures like data encryption and multifactor authentication. Cyber security spending is projected to grow by 2-3% in 2020, despite a slowdown due to the pandemic. Key areas of growth include Identity and Access Management and Data Loss Prevention services, as organizations seek proactive strategies against rising cyber threats.
ISG (Nasdaq: III) announced a new research study focusing on procurement technologies and services, set to be detailed in the upcoming ISG Provider Lens™ report titled Procurement BPO and Transformation Services, scheduled for release in February. The report will assist enterprise buyers in evaluating vendor relationships and adopting efficient procurement processes, addressing the shift towards integrated digital environments. Surveys have been distributed to over 55 providers, examining three quadrants: Procurement BPO Services, Digital Transformation Services, and Optimization Platforms.
ISG Smartalks™ Webinar on Digital Benchmarking
On October 29, ISG will host a webinar focusing on digital benchmarking services aimed at optimizing sourcing spend amid cost-cutting efforts due to COVID-19. Experts from ISG will discuss IT services pricing trends and how real-time data can enhance sourcing decisions. ISG's patented platform, ISG ProBenchmark®, draws from over 23,500 engagements worth $457 billion in contracts, providing market intelligence necessary for competitive sourcing strategies. The session aims to equip organizations with tools for agile and informed decision-making.
Information Services Group (Nasdaq: III) launched the new podcast series 'Bots and Beyond' featuring industry leaders discussing automation's role in business continuity and customer interactions. Key topics include the use of chatbots for enhanced customer service and the impact of remote work on automation practices. The series emphasizes the importance of automation in adapting to post-pandemic challenges and highlights the need for organizations to leverage technology for operational excellence.
Information Services Group (III) has announced a new research study examining technology partners for Salesforce customers. The upcoming ISG Provider Lens™ report, titled Salesforce Ecosystem Partners, is set to be released in February and will analyze various offerings, including implementation and managed services. The report will help enterprise buyers assess vendor relationships and will cover key market areas in the U.S., Germany, and Brazil. ISG has surveyed over 45 technology providers to create detailed quadrants that reflect market services.
Managed Services rose by 10% year-over-year, driven by a 36% increase in IT outsourcing (ITO). Overall, IaaS grew by 16%, reflecting the shift to cloud computing. The UK significantly contributed with a managed services ACV of €877 million, marking a 60% increase from the previous year. Despite these gains, BPO contracted by 40%, impacting overall managed services performance. The EMEA market's combined ACV increased by 9%, totaling €3.9 billion, amid mixed trends across sectors.
ISG (Nasdaq: III) is set to discuss intelligent automation strategies aimed at maximizing business benefits in an upcoming webinar on October 22, 2020. Wayne Butterfield, ISG's director of Automation, will highlight key lessons in automation, including the importance of scaling and the role of various development inputs in achieving multimillion-dollar gains. Despite the growing adoption of automation, less than 10% of enterprises have effectively scaled their efforts, limiting potential financial returns. The session will cover how to identify automation opportunities and enhance operational efficiency.