Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (ISG) (Nasdaq: III) announces plans to host 10 industry events in 2021, focusing on technology investments to drive post-pandemic growth. Key topics will include digital transformation, consumer behavior, and supply chain innovations. The events will feature industry leaders and offer insights into creating a collaborative workplace and enhancing customer engagement. Upcoming events include the ISG TechXchange: Retail/CPG on February 23-24 and the ISG Future Workplace Summit on March 10-11. They aim to connect enterprises with technology partners for better performance.
According to a new report by Information Services Group (ISG), the U.S. remains the largest market for data analytics services, experiencing a surge in demand during the COVID-19 pandemic. The report highlights a significant shift towards advanced analytics tools, particularly in banking, financial services, and healthcare sectors, focusing on customer experience and operational efficiency. Despite the high demand, there is a notable shortage of data scientists in the U.S. The report evaluated 58 providers, naming IBM as a leader across all six quadrants.
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The ISG Provider Lens™ report highlights a growing trend in application development and maintenance services as businesses adapt their IT capabilities. Increased focus is on packaged software, SaaS platforms, and managed services driven by digital transformation demands. Providers are integrating automation, AI, and new development methodologies to enhance service delivery. The report categorizes clients into three archetypes seeking competitive advantages with next-gen ADM services, emphasizing outcome-based contracts and the importance of customer experience.
The new report by ISG reveals that application development and maintenance service providers are increasing their operations in the Nordics to enhance support for enterprises and leverage local talent. This shift includes establishing service delivery centers in key cities like Oslo and Stockholm. ISG highlights that these providers adapted swiftly to the pandemic, emphasizing digital transformations through Agile methodologies and advanced technologies like AI and ML. Major players mentioned include HCL and TCS, recognized as leaders across multiple service quadrants.
ISG reported a record high demand for technology and business services in Q4, with global contract value reaching $16 billion, up 13% year-on-year. Managed services saw an ACV of $7.2 billion, while cloud-based services surged 24% to $8.8 billion. Despite strong demand, ISG cautioned that recovery might be uneven due to ongoing pandemic impacts. The firm forecasts a 20% growth for cloud services and a 3% increase in managed services in 2021. Full-year results for 2020 showed a combined market of $59.8 billion, driven by a 17% rise in as-a-service contracts.
The ISG Provider Lens™ report reveals that the COVID-19 pandemic has accelerated the shift of digital business solutions from pilot projects to commercial deliveries. Companies are striving to enhance customer connections, improve supply chains, and boost competitiveness. The report identifies four client archetypes: Traditional and conservative, Managed services focused, Transformational, and Pioneering, each with distinct needs. Key providers like Accenture and Cognizant were recognized as leaders. Ultimately, the findings highlight the increasing demand for digital transformation and emerging technologies in response to current challenges.
Information Services Group (ISG) (Nasdaq: III) has announced a new research study focusing on the private cloud, hybrid cloud, and data center outsourcing markets. The findings will be included in the upcoming ISG Provider Lens™ report, "Next-Gen Private/Hybrid Cloud – Data Center Services & Solutions 2021," due in July. The report will aid enterprise buyers in evaluating vendor relationships and options, while ISG advisors will utilize the insights to guide clients. The research involves surveys from over 315 providers, resulting in five key service quadrants.
ISG (Nasdaq: III) has announced a new research study focused on the software-defined networking (SDN) and services market, with results to be published in May via the ISG Provider Lens™ report. The study will evaluate various SDN technologies, including SD-WAN implementation and edge technologies. Over 250 providers have been surveyed, and the report will feature six quadrants representing key services within the SDN space. This initiative aims to assist enterprise buyers in assessing vendor relationships and offerings while providing ISG advisors with valuable information for client recommendations.
ISG Provider Lens™ report indicates U.S. banks are accelerating digital modernization due to COVID-19, focusing on customer experience through cloud-first and API-first strategies. Both large and small banks are consolidating and investing in a single core banking system. The demand for alternative payment systems has surged, highlighting the need for e-wallets and real-time payments. Additionally, banks are optimizing payment systems to lower transaction costs and adopting AI in know-your-customer processes. The report evaluates 28 providers, naming Accenture, Infosys, and TCS as leaders across all quadrants.