Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (ISG) has launched a research study examining providers in the modern procurement services ecosystem. The study will result in the ISG Provider Lens™ report 'Procurement Services 2025', scheduled for April 2025. The report will evaluate providers focusing on enterprise procurement services, data-driven decision making, and procurement optimization.
ISG has distributed surveys to 50 procurement service providers globally. The study will analyze three key quadrants: Procurement Operations Modernization Services, Strategic Sourcing and Category Management Services, and Supplier Management and Contract Lifecycle Services. The research emphasizes the integration of AI and GenAI in procurement processes, focusing on cost reductions, sustainability, and business model innovation.
Information Services Group (ISG) reported Q3 2024 results with revenues of $61.3 million, down 15% year-over-year. The company posted net income of $1.1 million, with GAAP EPS of $0.02 and adjusted EPS of $0.05. Adjusted EBITDA was $7.1 million, representing an 11.6% margin. Notable events include the sale of its automation unit to UST for $27 million and strong cash flow from operations of $8.8 million. For Q4 2024, ISG guides revenues between $57-58 million and adjusted EBITDA of $6-7 million. The company declared a quarterly dividend of $0.045 per share.
Information Services Group (ISG) reports widespread adoption of Generative AI (GenAI) in Brazil's application development sector in 2024. Companies are leveraging GenAI to enhance software development productivity, quality, and delivery time without increasing budgets. While GenAI adds new tasks and may not reduce total development costs, it's already showing productivity gains.
The technology enables voice-interface requirements gathering, code generation through prompts, and automated testing. However, human expertise remains essential for defining software functionality, architecture, and business rules. Brazilian companies are carefully evaluating GenAI implementation through proof of concept projects, considering privacy, security, compliance, and legal responsibilities.
Information Services Group (ISG) has initiated a research study examining digital innovation service providers in Brazil. The study will result in the ISG Provider Lens™ Digital Business Innovation Services 2025 report, scheduled for February 2025 release. The research will evaluate providers across four quadrants: Digital Transformation Services for Large Accounts, Digital Transformation Services for Midmarket, Customer Journey Services, and Extended Reality Services.
The study will analyze how providers leverage emerging technologies like AI, blockchain, and IoT to address complex business challenges. ISG has distributed surveys to over 65 providers serving the Brazilian market. The report aims to help enterprise buyers evaluate vendor relationships and available offerings, while supporting ISG advisors in recommending providers to clients.
Information Services Group (ISG) has announced a new research study examining providers of Global Capability Center (GCC) services. The ISG Provider Lens™ report, scheduled for February 2025, will evaluate providers offering process reengineering, benchmarking, and digital transformation services for GCCs. The study focuses on two key quadrants: GCC Design and Setup and Optimization and Enhancement.
The research reveals that companies are increasingly establishing GCCs to access specialized talent and cutting-edge technologies. According to an ISG Market Lens™ study, cost savings and talent access are the primary drivers for GCC establishment. ISG has distributed surveys to over 35 GCC service providers worldwide, examining their capabilities in helping enterprises design, launch, and optimize GCC performance.
According to ISG's Star of Excellence™ CX Insights Report, enterprise buyers rated their customer experience slightly higher in Q3, with the overall score increasing to 75.1 from 75.0 year-over-year. Providers scored highest in Governance and Compliance across all regions, while Innovation and Thought Leadership received the lowest ratings.
Regional analysis shows Asia Pacific leading with the highest average CX score (78.06), followed by Americas (77.78) and EMEA (77.32). BPO services received higher CX scores than ITO services across regions. Among emerging technologies, cloud native services rated highest, while GenAI services received the lowest average CX score despite high market interest.
The ISG Digital Business Summit, scheduled for November 13-15 in Dallas, will bring together leaders from major companies to discuss strategies for leveraging generative AI and emerging technologies. The event, hosted by Information Services Group (Nasdaq: III), focuses on how businesses are developing GenAI capabilities to improve operations and drive efficiency.
Key speakers include executives from Johnson Controls, Keurig Dr Pepper, L'Oreal, PNC, and others who will share insights on AI implementation, cloud architecture, and digital transformation. The summit will feature discussions on AI's role in reducing provider costs, transforming supplier relationships, and enhancing customer experiences, while addressing important considerations like algorithm bias and privacy protection.
Information Services Group (ISG) has launched a research study examining digital engineering services providers leveraging AI. The study will result in two ISG Provider Lens™ reports on Digital Engineering Services 2025, scheduled for April 2025. The research focuses on AI-driven design, development, customer engagement, and intelligent operations, particularly emphasizing generative AI's impact on engineering processes.
The study will evaluate over 80 providers across four quadrants: Design and Development, Integrated Customer/User Engagement, Intelligent Operations, and Platforms and Application Services. The reports will cover the U.S. and European markets, examining how AI technologies like LLMs and VLMs are streamlining engineering processes, from virtual prototyping to system maintenance.
Information Services Group (ISG) predicts that 50% of enterprises will need to modernize their Customer Relationship Management (CRM) systems by 2026 to leverage AI capabilities. Modern CRM systems have evolved from data repositories to AI-driven platforms that enhance sales effectiveness and customer service. The research evaluated 37 software providers across eight CRM categories, with Salesforce, Oracle, and HubSpot emerging as top leaders in multiple categories.
ISG emphasizes that outdated CRM systems force inefficient workarounds, while modern solutions offer integrated prospect engagement, standardized processes, and automated data collection. Enterprises now face a critical decision between reimplementing existing systems or switching providers to gain AI-driven capabilities.
Information Services Group (ISG) reports a significant increase in European demand for digital supply chain services over the past 24 months. Service providers are adapting their approaches based on clients' digital maturity levels, from basic process standardization to advanced AI-driven solutions. The market emphasis in Europe differs from the U.S., with greater focus on digitalization, sustainability, risk management, regulatory compliance, and resilience.
The transformation is driven by Industry 4.0, political unrest, and regulations. Key technologies include predictive analytics, automation, AI, IoT, digital twins, and blockchain. Generative AI is gaining traction in procurement, supply chain execution, and after-sales services. The report evaluates 33 providers across four quadrants, with Accenture and Capgemini leading in all categories.