Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
A new report by Information Services Group (ISG) reveals that 85% of enterprises see investing in Generative AI (GenAI) over the next 24 months as critical. Currently, half of AI budgets focus on GenAI, which increases AI accessibility and utility across the workforce. Key tasks for GenAI include natural language processing (NLP), document summarization, and software development. Predictive AI remains essential for credit risk, fraud detection, and algorithmic trading. The main challenge for AI adoption is the shortage of skilled professionals. The 2024 ISG AI Platforms Buyers Guides assess 30 providers in AI, GenAI, and MLOps categories, with Oracle, AWS, and IBM leading AI Platforms. GenAI platforms are led by Oracle, Databricks, and Microsoft, while MLOps leaders include Oracle, AWS, and Databricks. The study underscores the importance of MLOps and LLMOps tools, predicting their usage in 80% of enterprises by 2026. The research, aimed at optimizing IT investments, is independent and non-sponsored.
A recent ISG report reveals a projected surge in demand for hybrid data platforms driven by increased adoption of intelligent applications powered by GenAI and other AI technologies. By 2027, these platforms, which support both operational and analytical processing, will be essential for personalized experiences and real-time recommendations. Although specialist analytic and operational platforms will still play a role, the report identifies a need for hybrid platforms to handle both data processing types.
The study evaluated over 40 data platform providers, noting that only a quarter have fully developed digital assistant capabilities for natural language queries. The market is also shifting from traditional relational models to non-relational platforms like NoSQL databases and object storage. ISG's 2024 Buyers Guides rank Oracle, IBM, and Microsoft as leaders in various data platform categories.
The research emphasizes the critical role of data platforms in ensuring secure, reliable, and adaptable AI utilization across cloud and on-premises environments. The complete Buyers Guides are available for enterprises seeking to optimize their software investments.
A new study by Information Services Group (ISG) reveals that enterprises save an average of 15% through business process outsourcing (BPO) compared to in-house operations. The survey included nearly 400 global business leaders. The primary drivers for BPO are cost reduction (68%), process efficiency (50%), and capacity support (33%). However, only 38% rated their cost savings highly. Approximately 20% of enterprises cited service quality, business growth, or innovation as key motivators for BPO. The study also found that over 30% of operations have been outsourced for over ten years. AI and automation are expected to reduce external staffing in customer operations for 65% of respondents, but have less impact on finance and procurement. The study suggests that BPO providers need to understand both tasks and broader business implications of AI to meet client needs effectively.
Information Services Group (ISG) announced a research study evaluating service and software providers for the electric utility sector. The study focuses on renewable energy adoption, grid modernization, and asset management. Results will be published in the ISG Provider Lens™ reports and ISG Buyers Guide in November. This is the first collaboration between ISG Provider Lens Research and Ventana Research, acquired by ISG last year. The reports will help enterprise buyers assess vendor relationships and potential new engagements.
The power and utilities industry faces challenges like aging infrastructure, regulatory changes, and high costs, but also has opportunities in renewable energy and smart grid technologies. The study will cover North America, Europe, and Asia Pacific and evaluate providers in five key areas: business process management, IT services, grid modernization, asset management, and customer experience.
Information Services Group (ISG) has initiated a study to assess service providers involved in Generative AI (GenAI) consulting, development, and deployment. The findings will be published in the ISG Provider Lens™ Generative AI Services report in October 2024, covering global and Brazilian markets. Enterprise buyers can use the report to evaluate vendor relationships and offerings, while ISG advisors will utilize it to recommend providers.
The study will survey around 150 providers and produce two quadrants: Strategy and Consulting Services, and Development and Deployment Services. These quadrants will evaluate providers based on their expertise in large language models, cloud computing, governance frameworks, and security protocols. The initiative aims to help organizations navigate the nascent but promising field of GenAI.
HARMAN, a subsidiary of Samsung Electronics, has been recognized as a leader in the ISG Digital Engineering Services Provider Lens™ 2024 US Study. This honor reflects HARMAN's achievements in four key areas: Integrated Customer/User Engagement and Experience, Design & Development, Platform and Application Services, and Intelligent Operations. The recognition underscores HARMAN's innovation and excellence in digital transformation solutions. According to Nick Parrotta, President of Digital Transformation Solutions, HARMAN is committed to fostering client partnerships and delivering exceptional outcomes through digital design, personalized experiences, and cloud optimization.
Information Services Group (ISG) is launching a study to assess public cloud service and solution providers. The findings will be published in two ISG Provider Lens™ reports scheduled for December 2024: Multi Public Cloud Services and Multi Public Cloud Solutions. The Services report will cover consulting, transformation, managed services, infrastructure, FinOps, and AI services across various markets. The Solutions report will evaluate global providers of FinOps platforms, observability solutions, and security platforms. The study encompasses surveys sent to hundreds of providers and will assist enterprises and public sector entities in optimizing their cloud strategies with major providers like AWS, Microsoft Azure, and Google Cloud. The reports will aid buyers in evaluating vendor relationships and offerings, and ISG advisors will use the data to recommend providers to clients.
Information Services Group (ISG) has opened nominations for the 2024 ISG Paragon Awards™, recognizing innovative technology and business services partnerships. Nominations can be submitted by enterprise buyers and service providers, including GCCs, with deadlines for North America on July 17, Latin America on September 4, and EMEA on September 18. Categories include Excellence, Innovation, Transformation, Workplace of the Future, ESG, and a new AI Pacesetter category. Winners will be announced at gala dinners in Dallas, São Paulo, and London. The awards celebrate successful uses of digital technology and AI, and ISG Provider Lens™ and ISG Star of Excellence™ winners will also be recognized.
Microsoft Azure is experiencing significant growth in the Mexican cloud market, driven by system migrations and demand for remote access. According to the 2024 ISG Provider Lens™ report, Azure's growth surpasses other cloud services due to ongoing development and increased competitiveness. The demand for cost reduction and productivity enhancement, accelerated by the pandemic, has led Mexican firms to adopt cloud solutions like Microsoft 365 and SAP on Azure. These tools enhance efficiency, collaboration, and compliance. The report highlights the proactive response of Microsoft's partner ecosystem to generative AI and names top service providers in various sectors. Accenture and DXC Technology lead in all evaluated categories, with several other firms recognized for their capabilities and future potential.
Service providers in Brazil are leveraging Microsoft OpenAI Studio on Azure to develop customized GPTs, as noted in the latest ISG Provider Lens™ report. Microsoft and other hyperscalers are expanding in Brazil due to increasing cloud service demand. Microsoft's cloud infrastructure in Brazil has seen significant growth, with plans for further expansion. The partner ecosystem has grown 15-fold since 2021. AI initiatives in Brazil are advanced, focusing on practical applications like predictive analytics and responsive bots. The report evaluates 40 providers, naming several companies as leaders in various quadrants. Notably, Brasoftware and SoftwareONE lead in six quadrants each, while Accenture and Kumulus lead in five. The report also highlights the alignment of cloud business operations with ESG strategies.