IQST - IQSTEL Enters Partnership with Call Center Leader in U.S. Health Services to Implement Next-Generation AI Call Center Solutions Using IQSTEL's Proprietary AI Technology

Rhea-AI Summary

IQSTEL (NASDAQ: IQST) has announced a strategic partnership with Mobility Tech through a Memorandum of Understanding (MOU) to revolutionize call center services in the U.S. health sector. The collaboration will integrate Reality Border's AI technology, including Airweb.ai and IQ2Call.ai solutions, with Mobility Tech's human agents.

The partnership features AI-powered capabilities including autonomous call handling in 50+ languages, zero wait times, and seamless human escalation. Mobility Tech has designated IQSTEL as its preferred telecommunications provider, with both companies targeting six-digit annual revenue by 2026 from this initiative.

Positive

• Partnership combines AI technology with specialized health sector call center expertise
• AI solution offers multilingual support in 50+ languages with zero wait times
• Potential for six-digit annual revenue by 2026
• Secured preferred provider status with Mobility Tech

Negative

• Revenue projections are not specifically quantified
• Partnership currently at MOU stage, not a definitive agreement

Insights

Technology Strategy Analyst

IQSTEL's AI partnership with Mobility Tech creates promising revenue opportunity in healthcare call centers with proprietary AI technology deployment.

IQSTEL has secured a strategic position in the evolving call center industry through its new partnership with Mobility Tech, a specialist in U.S. health services call centers. This collaboration leverages IQSTEL's proprietary AI technologies—Airweb.ai virtual agents and IQ2Call.ai—to create an AI-human hybrid service model that addresses key industry pain points: language barriers, wait times, and scalability.

The partnership's architecture is particularly noteworthy. Rather than fully automating call centers, the design creates a complementary system where AI handles routine interactions across 50+ languages while human agents manage complex escalations. This balanced approach mitigates the risks typically associated with full automation while still capturing efficiency gains.

From a business development perspective, this MOU establishes two critical advantages for IQSTEL: (1) a preferred provider relationship for telecommunications services, creating a stable revenue channel, and (2) a real-world implementation showcase for their proprietary AI technology in a demanding healthcare environment.

The projected six-figure revenue by 2026 represents a modest but focused commercial validation. The healthcare vertical selection is strategic—healthcare call centers demand high accuracy and compliance standards, making successful implementation here a powerful reference case for expansion into other sectors.

This partnership demonstrates IQSTEL's shift toward becoming a technology solutions provider rather than just a telecommunications company, potentially commanding higher margins and creating differentiated market positioning through proprietary AI assets.

The AI R&D proprietary technology of IQSTEL, through its product IQ2Call.ai, will lead this transformation in call center services.

NEW YORK, Aug. 28, 2025 /PRNewswire/ -- IQSTEL Inc. (NASDAQ: IQST) today announced that its artificial intelligence subsidiary, Reality Border LLC (www.realityborder.com), has signed a Memorandum of Understanding (MOU) with Mobility Tech (https://www.mobilitytechcolombia.com/), a leading call center services provider specializing in the U.S. health services sector.

Through this partnership, the companies will integrate Reality Border's proprietary AI-powered call center technologies with Mobility Tech's experienced human agents, creating a new generation of AI-human hybrid call center services.

Strategic Highlights of the MOU

• AI + Human Synergy: Reality Border will provide its advanced AI call center solutions, including Airweb.ai virtual agents and IQ2Call.ai AI-enhanced services, while Mobility Tech will supply trained human agents to manage escalations.
  
  
• Next-Gen Capabilities: The AI agents will deliver autonomous inbound and outbound call handling in over 50 languages, with zero wait times, dynamic scalability, and seamless human handoffs.
  
  
• Preferred Provider Relationship: Mobility Tech has designated IQSTEL as its preferred telecommunications provider while gaining access to cutting-edge AI innovations that strengthen its competitiveness in health-focused call center services.
  
  
• Growth Potential: Both parties share the intention to grow this collaboration into a six-digit annual revenue business by 2026.

Statements

"We are very excited about this collaboration," said Leandro Iglesias, CEO of IQSTEL Inc. "By combining Reality Border's proprietary AI solutions with Mobility Tech's specialized call center expertise, particularly in the U.S. health services sector, we are creating a new generation of call center solutions. This partnership will deliver smarter, multilingual, 24/7, and more efficient customer experiences while keeping the human touch when it matters most."

Jorge Mario Reyes, CEO Mobility Tech added: "By integrating IQSTEL's advanced AI technology, we will enhance our ability to serve clients in health services with greater efficiency and competitiveness, all while maintaining the highest standards of quality and care."

About Mobility Tech USA LLC

Mobility Tech USA LLC is a provider of specialized call center services for the U.S. market, with a focus on health services. By leveraging its team of trained agents and innovative technology partnerships, the company delivers high-quality, multilingual customer support solutions.

About IQSTEL Inc.

IQSTEL Inc. (NASDAQ: IQST) is a Global Connectivity, AI, and Digital Corporation providing advanced solutions across Telecom, High-Tech Telecom Services, Fintech, AI-Powered Telecom Platforms, and Cybersecurity. With operations in 21 countries and a team of 100 employees, IQSTEL serves a broad global customer base with high-value, high-margin services. Backed by a strong and scalable business platform, the company is forecasting $340 million in revenue for FY-2025, reinforcing its trajectory toward becoming a $1 billion tech-driven enterprise by 2027.

Use of Non-GAAP Financial Measures: The Company uses certain financial calculations such as Adjusted EBITDA, Return on Assets and Return on Equity as factors in the measurement and evaluation of the Company's operating performance and period-over-period growth. The Company derives these financial calculations on the basis of methodologies other than generally accepted accounting principles ("GAAP"), primarily by excluding from a comparable GAAP measure certain items the Company does not consider to be representative of its actual operating performance. These financial calculations are "non-GAAP financial measures" as defined under the SEC rules. The Company uses these non-GAAP financial measures in operating its business because management believes they are less susceptible to variances in actual operating performance that can result from the excluded items, other infrequent charges and currency fluctuations. The Company presents these financial measures to investors because management believes they are useful to investors in evaluating the primary factors that drive the Company's core operating performance and provide greater transparency into the Company's results of operations. However, items that are excluded and other adjustments and assumptions that are made in calculating these non-GAAP financial measures are significant components in understanding and assessing the Company's financial performance. These non-GAAP financial measures should be evaluated in conjunction with, and are not a substitute for, the Company's GAAP financial measures. Further, because these non-GAAP financial measures are not determined in accordance with GAAP, and are thus susceptible to varying calculations, the non-GAAP financial measures, as presented, may not be comparable to other similarly-titled measures of other companies.

Adjusted EBITDA is not a recognized accounting measurement under GAAP; it should not be considered as an alternative to net income, as a measure of operating results, or as an alternative to cash flow as a measure of liquidity. It is presented here not as an alternative to net income, but rather as a measure of the Company's operating performance. Adjusted EBITDA excludes, in addition to non-operational expenses like interest expenses, taxes, depreciation and amortization; items that we believe are not indicative of our operating performance, such as:

• Change in Fair Value of Derivative Liabilities: These adjustments reflect unrealized gains or losses that are non-operational and subject to market volatility.
• Loss on Settlement of Debt: This represents non-recurring expenses associated with specific financing activities and does not impact ongoing business operations.
• Stock-Based Compensation: As a non-cash expense, this adjustment eliminates variability caused by equity-based incentives.

The Company believes Adjusted EBITDA offers a clearer view of the cash-generating potential of its business, excluding non-recurring, non-cash, and non-operational impacts. Management believes that Adjusted EBITDA is useful in evaluating the Company's operating performance compared to that of other companies in its industry because the calculation of Adjusted EBITDA generally eliminates the effects of financing, income taxes, non-cash and certain other items that may vary for different companies for reasons unrelated to overall operating performance and also believes this information is useful to investors.

Safe Harbor Statement: Statements in this news release may be "forward-looking statements". Forward-looking statements include, but are not limited to, statements that express our intentions, beliefs, expectations, strategies, predictions, or any other information relating to our future activities or other future events or conditions. Words such as "anticipate," "believe," "estimate," "expect," "intend", "could" and similar expressions, as they relate to the company or its management, identify forward-looking statements. These statements are based on current expectations, estimates, and projections about our business based partly on assumptions made by management. Important factors that could cause our actual results and financial condition to differ materially from those indicated in the forward-looking statements include, among others, the following: our ability to successfully market our products and services; our continued ability to pay operating costs and ability to meet demand for our products and services; the amount and nature of competition from other telecom products and services; the effects of changes in the cybersecurity and telecom markets; our ability to successfully develop new products and services; our ability to complete complementary acquisitions and dispositions that benefit our company; our success establishing and maintaining collaborative, strategic alliance agreements with our industry partners; our ability to comply with applicable regulations; our ability to secure capital when needed; and the other risks and uncertainties described in our prior filings with the Securities and Exchange Commission.

These statements are not guarantees of future performance and involve risks, uncertainties, and assumptions that are difficult to predict. Therefore, actual outcomes and results may and are likely to differ materially from what is expressed or forecasted in forward-looking statements due to numerous factors. Any forward-looking statements speak only as of the date of this news release, and IQSTEL Inc. undertakes no obligation to update any forward-looking statement to reflect events or circumstances after the date of this news release.

For more information, please visit www.IQSTEL.com.

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SOURCE iQSTEL

FAQ

What is the partnership between IQSTEL and Mobility Tech?

IQSTEL's subsidiary Reality Border has signed an MOU with Mobility Tech to integrate AI-powered call center technologies with human agents, specifically targeting the U.S. health services sector.

What AI capabilities will IQST provide in this partnership?

IQSTEL will provide Airweb.ai virtual agents and IQ2Call.ai solutions, offering autonomous inbound and outbound call handling in over 50 languages, zero wait times, and seamless human handoffs.

What is the revenue potential for IQST from this partnership?

The partnership aims to generate six-digit annual revenue by 2026, though specific figures were not disclosed.

How will this partnership benefit Mobility Tech's healthcare services?

The partnership will enhance Mobility Tech's efficiency and competitiveness by combining advanced AI technology with human agents, while maintaining high standards of quality and care in healthcare services.

What role will human agents play in IQST's AI-powered call center solution?

Human agents will manage escalations and maintain the human touch when needed, working alongside the AI system to provide comprehensive customer service.