JetBlue Awarded Best Airline for First/Business Class Customer Satisfaction by JD Power

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Lie-flat seats are airline cabin seats that recline fully into a flat, bed-like surface for sleeping, typically offered in premium classes. For investors, they matter because they let airlines charge higher fares, attract long-haul business passengers, and influence how many premium seats fit on an aircraft—affecting revenue per flight, operating economics, and competitive positioning much like upgrading a hotel room to a suite increases what a property can earn.

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JetBlue’s Premium Mint® Experience Recognized for Customer Satisfaction as Airline Builds on Premium Momentum

NEW YORK--(BUSINESS WIRE)-- JetBlue (NASDAQ: JBLU) today proudly announced it has been ranked the top airline for first/business class customer satisfaction in the JD Power 2026 North America Airline Satisfaction Study^SM. The recognition highlights the continued strength of JetBlue’s Mint® premium experience, which has helped redefine business-class flying with thoughtful comfort, unmatched service, and exceptional value.

The award underscores JetBlue’s momentum as the airline continues to invest in the products and experiences customers value most. From its award-winning Mint on select long-haul routes to its expanded premium offerings across the travel journey, JetBlue remains focused on delivering the caring service, comfort and value that have long set the airline apart.

“This recognition reinforces what our customers already know: the service delivered by our crewmembers everyday truly sets JetBlue apart from our competitors,” said Marty St. George, president, JetBlue. “Mint changed the game for premium travel by delivering a better experience at a better value, and we’re excited to keep building on that momentum. As we continue to evolve our premium offerings, including debuting our new first-class experience to domestic flying soon, we remain focused on giving customers more reasons to choose JetBlue.”

JetBlue’s Premium Experience

Mint brings a fresh take on premium travel, combining comfort, personal service and thoughtful design. Available on select long-haul routes, Mint offers a boutique-style flight experience that stands out from traditional first/business class offerings. Key features include:

• Hospitality-trained crewmembers who make every Mint customer feel at home
• Fully lie-flat seats with Tuft & Needle® cushions, comforters and pillows
• Curated dining with restaurant-style small plates from NYC’s Delicious Hospitality Group restaurants Charlie Bird and Pasquale Jones
• 15-inch seatback screens with free movies, shows, live TV and more
• Premium benefits, including a dedicated Mint check-in line, priority security at select airports, early boarding and preferred baggage claim
• Amenity kits by Caraa, packed with travel and wellness essentials

JetBlue is expanding its premium experience across the travel journey, including the debut of its first airport lounge, BlueHouseᵀᴹ, at JFK Terminal 5. Designed as a residential-style “home away from home,” the lounge blends the feel of a New York City apartment with JetBlue’s hometown energy, offering comfortable seating, workspaces, a game room, and locally inspired food and drinks. Complimentary access is available to transatlantic Mint customers, extending the premium experience beyond the aircraft. A second BlueHouse location is planned for Boston Logan later this year.

In the air, JetBlue continues to grow Mint with recent expansion to Barcelona and service to Milan launching next week. And there is more to come as JetBlue prepares to introduce its own take on domestic first class in the future, building on the airline’s proven ability to deliver premium experiences with the value, warmth and customer-first service that set JetBlue apart.

The JD Power North America Airline Satisfaction Study measures passenger satisfaction among business and leisure travelers of major airline carriers in North America with the entire air travel experience, from reservation to baggage retrieval, based on a recent flight experience. JD Power says the study is grouped by cabin category, including First/Business, Premium Economy and Economy/Basic Economy, and measures satisfaction across dimensions such as day of travel pre/post-flight experience, on-board experience, ease of travel with airline, digital tools, airline staff, value for price paid, and level of trust with airline.

About JetBlue

JetBlue is New York's Hometown Airline®, and a leading carrier in Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando and San Juan. JetBlue carries customers to more than 100 destinations throughout the United States, Latin America, the Caribbean, Canada and Europe. For more information and the best fares, visit jetblue.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260506099058/en/

JetBlue Corporate Communications
Tel: +1.718.709.3089
corpcomm@jetblue.com

Source: JetBlue