Lucid Expands Service Network as Q3 Wait Times Decline 20 Percent Globally

Lucid targets further staffing and Mobile Service capacity increases, with additional service operations planned into 2027.

Rhea-AI Summary

Lucid Group (NASDAQ: LCID) reported a 20 percent quarterly decline in global service wait times as it expands service capacity. Through the third quarter, technical and service-support staffing increased by over 40 percent globally versus the previous quarter, while North American Mobile Service capacity rose 15 percent.

Lucid targets a 50 percent staffing increase by year-end 2026, expanding to 60 percent in Q1 2027, and a 40 percent increase in North American Mobile Service capacity by year-end. A new Mission Viejo Studio and Service Center is open, with further U.S. operations planned. European retail and authorized-service partnerships and new Saudi Arabian facilities also extend its network.

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Hollow bars mark forward-looking points. How the balance works

Positive

• Moderate pointGlobal service wait times declined 20 percent in Q3 compared with the previous quarter.
• Moderate pointTechnical and service-support staffing increased over 40 percent globally through Q3 versus the previous quarter.
• Moderate pointNorth American Mobile Service capacity increased 15 percent through Q3 versus the previous quarter.
• Minor point. Forward-looking: it has not happened yet and may not happen.Lucid targets staffing increases of 50 percent by end-2026 and 60 percent in Q1 2027.
• Minor point. Forward-looking: it has not happened yet and may not happen.Lucid targets a 40 percent Mobile Service capacity increase by year-end, supported by 20 additional Lucid Gravity vehicles.

5 minor points

• Minor point. Forward-looking: it has not happened yet and may not happen.U.S. service expansion includes Mission Viejo, with Los Angeles and Dallas planned for 2026 and Highland Park for Q1 2027.
• Minor pointCertified Collision locations can increasingly perform recall campaign work, expanding service options.
• Minor pointEuropean retail and service expansion includes partners in the Netherlands, Germany and France.
• Minor pointRiyadh Body & Paint Repair Center opened, adding company-operated repair capacity in the Middle East.
• Minor point. Forward-looking: it has not happened yet and may not happen.Saudi expansion includes a Riyadh Studio and Delivery Center scheduled for Q1 2027; additional service sites are expected in H1 2027.

Negative

• None.

News Explained

Lucid’s first company-owned and operated Body & Paint Repair Center in the Middle East is open in Riyadh; additional service locations secured in Riyadh and Dammam are not yet operating, with operations expected in the first half of 2027.

Key Figures

Global service wait-time reduction: 20% Global service-support staffing increase: Over 40% Staffing increase target: 50% +4 more

Global service wait-time reduction

20%

Third quarter compared with the previous quarter

Global service-support staffing increase

Over 40%

Through the third quarter compared with the previous quarter

Staffing increase target

50%

By the end of 2026

Staffing increase target

60%

Q1 2027

North American Mobile Service capacity increase

15%

Through the third quarter compared with the previous quarter

Mobile Service capacity increase target

40%

By year-end

Additional Mobile Service vehicles

20 vehicles

Support for the targeted capacity increase

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• Lucid is expanding its service network with new locations, increased staffing, and additional Mobile Service capacity.
• A new Studio and Service Center in Mission Viejo and upcoming locations in Los Angeles, Dallas and Highland Park are expanding access in key U.S. markets.
• Lucid increased technician and service support staffing by over 40 percent globally and Mobile Service capacity by 15 percent in North America through the third quarter.
• These investments have contributed to a 20 percent reduction in overall service wait times.

NEWARK, Calif., Nov. 10, 2026 /PRNewswire/ -- Lucid Group, Inc. (NASDAQ: LCID), maker of the world's most advanced electric vehicles and technologies, today announced continued progress in expanding its service network and improving the ownership experience, with overall service wait times declining by 20 percent globally during the third quarter, when compared to the previous quarter.

Lucid is adding locations, service personnel, Mobile Service capacity, and authorized repair options across the United States, Europe, and the Middle East. The work supports the company's commitment to ensure the ownership experience matches the quality and engineering of its vehicles.

A new combined Studio and Service Center in Mission Viejo brings sales and service together for current and prospective customers in Southern California. Additional Studio and Service Center operations are planned for downtown Los Angeles and Dallas later this year and Highland Park, Illinois, in the first quarter of 2027.

"We are building a broader, more accessible service network that supports our guests wherever they are in the ownership journey," said Billy Hayes, Chief Customer Officer at Lucid. "We are expanding our network, adding service personnel, and increasing Mobile Service capacity to reduce wait times and provide more convenient, responsive support. Mission Viejo is just one example of that work in action." 

Expanding Service Capacity 
Lucid is expanding capacity at existing Service Centers by adding vehicle technicians, service advisors and concierges. Through the third quarter, the company increased technical and service-support staffing by over 40 percent globally, when compared to the previous quarter, with a 50 percent increase targeted by the end of 2026 and further expanding to 60 percent in Q1 of 2027.

Lucid also increased Mobile Service capacity in North America by 15 percent through the third quarter, when compared to the previous quarter, and is targeting a 40 percent increase by year-end, supported by an additional 20 Lucid Gravity Mobile Service vehicles. 

Lucid is further expanding service options through its Certified Collision network. A growing number of Certified Collision locations can now perform recall campaign work. Customers should contact their nearest Lucid Service Center to determine whether their vehicle is eligible. 

Expanding Access in Europe and the Middle East
Lucid is also expanding access to sales and authorized service capabilities in Europe and the Middle East:

• Munsterhuis Autobedrijven is Lucid's first retail partner in the Netherlands, operating a dedicated sales, aftersales, and service location in Hengelo.
• Autohaus Possögel will begin providing authorized maintenance, diagnostics, and repair support in Naumburg in December 2026, strengthening service coverage in eastern Germany.
• Cloppenburg Automobil SE is Lucid's second retail partner in Germany and will open a dedicated Lucid retail and service location in Duisburg in January 2027. Additional authorized service support will be available through Cloppenburg Automobil SE's Erlangen location.
• Emil Frey France will provide operational support for Lucid's entry into France and the introduction of the Lucid Air and Lucid Gravity, while Lucid retains responsibility for its brand, commercial strategy, and customer experience.

In Saudi Arabia, Lucid has opened its first company-owned and operated Body & Paint Repair Center in the Middle East. Located in Riyadh, the purpose-built facility strengthens Lucid's aftersales network by providing specialized repair capabilities, advanced diagnostic systems, and support from Lucid-trained technicians.

In addition, a new Studio and Delivery Center in Riyadh is scheduled to open in Q1 2027, while Lucid has also secured additional service locations in Riyadh and Dammam, which are expected to begin operations in the first half of 2027.

Together, the new locations and facilities complement Lucid's existing Studios and Service Centers, as well as its Mobile Service offering, providing customers with more seamless access to sales, service, maintenance, and body and paint support throughout the ownership journey.

About Lucid Group
Lucid Group, Inc. (NASDAQ: LCID) is a technology company creating exceptional mobility experiences through innovation to drive the world forward. Built on proprietary technology and software-defined vehicle architectures, Lucid's award-winning vehicles bring together advanced engineering, elegant design, and intuitive technology to create a more rewarding driving experience. Lucid designs and engineers its products in-house and assembles at its facilities in Arizona and Saudi Arabia, enabling continuous innovation across vehicles, software, and advanced driver assistance and autonomy-ready capabilities.

Forward-Looking Statements
This communication includes "forward-looking statements" within the meaning of the "safe harbor" provisions of the United States Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by the use of words such as "estimate," "plan," "project," "forecast," "intend," "will," "shall," "expect," "anticipate," "believe," "seek," "target," "continue," "could," "may," "might," "possible," "potential," "predict" or other similar expressions that predict or indicate future events or trends or that are not statements of historical matters. These forward-looking statements include, but are not limited to, features, performance specifications and starting price of each of 2027 Lucid Lucid Gravity models, the features and the starting price of the packages, and Lucid's strategy. These statements are based on various assumptions, whether or not identified in this communication, and on the current expectations of Lucid's management. These forward-looking statements are not intended to serve as, and must not be relied on by any investor as, a guarantee, an assurance, or a definitive statement of fact or probability. Actual events and circumstances are difficult or impossible to predict and may differ from these forward-looking statements. Many actual events and circumstances are beyond the control of Lucid. These forward-looking statements are subject to a number of risks and uncertainties, including those factors discussed under the cautionary language and the Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2025, subsequent Current Reports on Form 8-K, and other documents Lucid has filed or will file with the Securities and Exchange Commission. If any of these risks materialize or Lucid's assumptions prove incorrect, actual results could differ materially from the results implied by these forward-looking statements. There may be additional risks that Lucid currently does not know or that Lucid currently believes are immaterial that could also cause actual results to differ from those contained in the forward-looking statements. In addition, forward-looking statements reflect Lucid's expectations, plans or forecasts of future events and views as of the date of this communication. Lucid anticipates that subsequent events and developments will cause Lucid's assessments to change. However, while Lucid may elect to update these forward-looking statements at some point in the future, Lucid specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing Lucid's assessments as of any date subsequent to the date of this communication. Accordingly, undue reliance should not be placed upon the forward-looking statements.

Media Contact
media@lucidmotors.com 

Trademarks
This communication contains trademarks, service marks, trade names and copyrights of Lucid Group, Inc. and its subsidiaries and other companies, which are the property of their respective owners.

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SOURCE Lucid Group

FAQ

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How much did Lucid's service wait times improve in Q3?

Lucid's overall service wait times declined by 20 percent globally during the third quarter compared with the previous quarter. The improvement accompanied increases in technical and service-support staffing and North American Mobile Service capacity.

Which partners are supporting Lucid's European service expansion?

Munsterhuis Autobedrijven, Autohaus Possögel, Cloppenburg Automobil SE and Emil Frey France support Lucid's European expansion. Munsterhuis operates in Hengelo. Possögel will begin authorized service in Naumburg in December 2026. Cloppenburg will open in Duisburg in January 2027 and add service support in Erlangen. Emil Frey will support Lucid's entry into France.