Lenovo Brings Real-Time Store Visibility and AI-Driven Support to Retail—Delivering Value on Day One
Smart Store Services, AI-native Retail Assistants, and Hybrid AI Services help retailers reduce downtime, empower frontline teams, and scale AI across physical and digital stores.
Today at NRF: Retail’s Big Show, Lenovo announced their latest AI-powered solutions - Smart Store Services and AI Retail Assistants - designed to deliver immediate, measurable value for retailers. Supported by Lenovo Hybrid AI Services, the solutions embed AI directly into daily retail operations, helping retailers prevent disruptions before revenue is lost, support associates in real time, and scale AI into repeatable performance across physical and digital stores.
“Retail leaders don’t invest in AI for experimentation, they invest to keep stores running, protect revenue, and serve customers better,” said Patricia Wilkey, Senior Vice President and General Manager, International Sales, Solutions & Services Group, Lenovo. “These solutions are designed to deliver value immediately by embedding AI into everyday retail operations and scaling it reliably across the enterprise.”
1. Smart Store Services: AI-led Capabilities for Operational Resilience, Store Uptime and Customer Experience
Store downtime, caused by POS failures, payment disruptions, or connectivity issues, directly impacts revenue and customer trust. Lenovo’s Smart Store Services are designed to prevent those losses by keeping stores operational and transactions flowing.
The AI-driven solution helps detect, predict, and resolve issues before customers or employees are affected, reducing downtime by up to
On day one, retailers gain:
- Real-time visibility into store health across IT and operational systems
- Automated incident prioritization based on business impact
- A single command center connecting IT, operations, and store support teams
Many issues are resolved automatically or remotely, reducing dependence on costly and time-consuming on-site support. Retailers see 30–
Smart Store Services also empower frontline employees rather than adding complexity. Delivered through a simple, unified experience, one device, one app, the solution gives associates guided self-service tools to resolve common issues confidently. Frontline teams spend less time troubleshooting technology and more time serving customers, while manager involvement in issue resolution drops by more than half.
By embedding AI directly into daily store operations, where it continuously learns from real incidents and automates resolution, Smart Store Services move AI from isolated pilots to repeatable, scalable value across every store.
2. AI Retail Assistants: Turning Customer Interactions into Confident Purchases
Lenovo’s AI Retail Assistants help retailers improve conversion and customer experience by embedding intelligent, real-time support directly into in-store and digital shopping journeys.
The Lenovo Retail Floor Assistant provides AI-driven support on the sales floor, helping customers locate products, check availability, navigate promotions, and complete common service tasks. Acting as a digital layer of assistance, the solution helps maintain service quality during peak periods or staff shortages while allowing associates to focus on higher-value customer interactions.
The Lenovo Online Shopping Assistant delivers conversational, multimodal experiences that allow customers to search, compare, and refine products. Using agentic reasoning, the assistant can take real actions, supporting product discovery, comparison, cross-sell, upsell, and cart actions, without forcing customers to navigate multiple pages.
By connecting directly to live product data and inventory systems, the assistants help ensure recommendations are accurate and grounded in real-time availability, helping shoppers make confident decisions before checkout.
Built on Lenovo’s Hybrid AI Advantage™ with NVIDIA, the AI Retail Assistants scale across edge and cloud environments with built-in governance, automation and expert support - transforming shopping from static search into an intelligent, guided buying journey that delivers value from day one.
3. Lenovo Hybrid AI Services: Scaling AI from Pilots to Repeatable Performance
While many retailers can launch AI pilots, scaling them across hundreds or thousands of stores remains a challenge. Lenovo Hybrid AI Services are designed to remove that barrier.
The services help retailers design, deploy, and operate AI consistently across geographically dispersed locations, ensuring governance, reliability, and performance without adding operational risk. AI becomes a repeatable capability embedded into everyday operations, not a one-off initiative.
Proven Retail Impact and a Clear Path from AI Hype to Scale
Lenovo’s deep insights into the needs of retailers is why global beauty brand Shiseido partnered with the company to transform customer experience across eight
Explore how Lenovo can help modernize retail operations and customer engagement with AI-powered solutions.
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