Lowe's Becomes First Home Improvement Retailer to Offer Drone Delivery

The pilot adds Lowe's products to Wing and DoorDash's existing drone delivery operations in the Charlotte area.

Rhea-AI Summary

Lowe's (LOW) launched a drone delivery pilot at its Matthews, North Carolina, store on September 24, 2026.

Customers with eligible addresses near the store can order select hand tools, paint products and household supplies through DoorDash for delivery by Wing drones in as fast as 20 minutes. The pilot adds to Lowe's existing same-day fulfillment options.

News Explained

For the live Matthews pilot, Wing drones currently carry orders weighing approximately 2.5 pounds per flight; this disclosed payload sets a concrete capacity limit on the new delivery option.

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• Lowe's pilots new fulfillment method in home market of Charlotte, N.C., delivering project essentials to customers in as fast as 20 minutes
• Products can be ordered through the DoorDash app and delivered via Wing drones

MOORESVILLE, N.C., Sept. 24, 2026 /PRNewswire/ -- Lowe's today announced the launch of drone delivery, the newest fulfillment method for the retailer that delivers select home improvement items directly to DIY and Pro customers in as fast as 20 minutes. This pilot is now live at Lowe's store in Matthews, N.C., and adds to same-day fulfillment options for customers, including buy online, pick up in store; curbside pickup and same-day delivery. The launch builds on Wing and DoorDash's existing drone delivery operations in the Charlotte area, adding Lowe's to the growing list of brands now available for delivery via drone.

Home improvement projects rarely go exactly as planned. Whether halfway through a paint project, tackling a weekend repair, or working on a jobsite, forgotten supplies can stall momentum by requiring a trip to the store. As part of Lowe's mission to solve problems and fulfill dreams for the home, the retailer is expanding its same-day delivery speed through drone delivery in partnership with Wing and DoorDash. The initial pilot spans a curated list of eligible products, including hand tools and paint products, plus everyday household items such as soap, tape, all-purpose cleaner and batteries – products that are easily forgotten yet critical to finishing any home improvement task.

"At Lowe's, our mission is to solve problems and fulfill dreams for the home. To achieve this mission, we're removing friction from home improvement and making it easier for customers to enjoy their home. Any technology we implement is designed to eliminate that friction so our customers can complete their projects quickly," said Seemantini Godbole, chief information and AI officer at Lowe's. "By piloting drone delivery, we're addressing a real project pain point with an innovative solution that is integrated into the retail journey, giving our hometown customers next-generation fulfillment right when they need it."

How it works:

• Check eligibility: Open the DoorDash app. Drone delivery will automatically display as an option if the delivery address is eligible near the Matthews, N.C. Lowe's store.
• Order: Select the dedicated "Lowe's by Drone" storefront in the DoorDash app.
• Shop: Simply fill your cart with eligible items and check out as usual. Wing drones currently transport orders weighing approximately 2.5 pounds per flight, delivering fast last-minute supplies to your home in minutes.

Lowe's drone delivery pilot builds on the company's broader efforts to use technology in ways that transform how customers shop, and how Lowe's associates sell and work. Recent innovations include Mylow, Lowe's AI assistant for customers, and Mylow Companion, its AI-powered assistant for store associates, which together have helped answer more than 25 million questions since launching in 2025.

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. 

Media Inquiries
Cliff Cermak
Lowe's Companies, Inc.
cliff.cermak@lowes.com

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SOURCE Lowe's Companies, Inc.

FAQ

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How do customers order from Lowe's drone delivery pilot?

Customers with an eligible address near the Matthews store can order through the DoorDash app. Drone delivery appears automatically as an option for eligible addresses; customers can then select the “Lowe's by Drone” storefront, choose eligible items and check out.

What order weight can Wing drones transport for Lowe's delivery pilot?

Wing drones currently transport orders weighing approximately 2.5 pounds per flight.