Welcome to our dedicated page for Marchex news (Ticker: MCHX), a resource for investors and traders seeking the latest updates and insights on Marchex stock.
Marchex Inc (MCHX) delivers AI-powered conversational analytics that transform customer interactions into measurable business outcomes. This news hub provides investors and professionals with essential updates on strategic initiatives, technology advancements, and market positioning.
Access timely updates including earnings reports, product innovations, and partnership announcements. Our curated collection enables informed analysis of how Marchex's call analytics solutions help businesses optimize marketing spend and improve conversion rates.
Key updates cover developments in natural language processing applications, customer engagement metrics, and data-driven marketing insights. Track the company's progress in bridging digital strategies with voice-based consumer interactions across industries.
Bookmark this page for direct access to official press releases and objective reporting on Marchex's role in shaping conversational commerce. Check regularly for updates demonstrating how enterprises leverage their analytics to drive customer acquisition and operational efficiency.
Marchex (NASDAQ: MCHX) on October 20, 2025 launched the Marchex Senior Living Solution, an AI-powered suite built to help senior living organizations increase move-ins, optimize marketing spend, and improve customer journeys.
The platform converts phone calls and digital interactions into real-time actionable insights, offers AI categorization of conversations, clustered and generative topic lists (more than 30 topics), appointment-recovery alerts, and location-level conversion and CSAT tracking to guide marketing and operations.
The solution targets staffing and budget pressures in senior living by surfacing reasons prospects select or reject facilities and by refining lead quality for CRM/CDP enrichment. For more information, visit www.marchex.com.
Marchex (NASDAQ: MCHX) has launched Industry Benchmarking within its Key Insights Dashboard on the Marchex Engage Platform. This new capability enables businesses to compare their performance metrics against industry peers in real-time.
The platform analyzes crucial KPIs including conversation rate, lead rate, appointment set rate, and customer satisfaction metrics. The benchmarking system is powered by Marchex's conversation analytics data across B2C industries, offering visual indicators and data-driven guidance for strategic decision-making.
According to Troy Hartless, President and CRO, this solution helps clients evaluate lead generation and conversion metrics against industry standards, facilitating strategic focus on revenue growth opportunities. The service is available to eligible customers through an annual license.
Marchex (NASDAQ: MCHX), an AI and conversational intelligence company, announced significant executive leadership changes. CEO Edwin Miller is stepping down to serve as a senior advisor to the Chairman. The company has made several internal promotions: Troy Hartless (Chief Revenue Officer) has been appointed President, Francis Feeney (Chief Corporate and Legal Affairs Officer) becomes Chief Operating Officer, and Brian Nagle (Senior VP, Controller) is appointed Chief Financial Officer.
Under Miller's leadership since February 2023, Marchex implemented the 'OneStack' initiative and achieved business alignment. The company reaffirmed its Q3 2025 financial outlook will be within previously provided guidance ranges. Marchex continues to focus on expanding its AI products portfolio and growing its customer base in B2B2C vertical markets.
Marchex (NASDAQ:MCHX) reported Q2 2025 financial results, showing a shift to profitability with net income of $0.1 million compared to a net loss of $0.8 million in Q2 2024. Revenue was $11.7 million, down from $12.1 million year-over-year, while Adjusted EBITDA doubled to $0.6 million.
The company completed major platform transitions in 2025, migrating over 1,000 customers to its new Engage platform. Despite short-term revenue impacts from migrations and macroeconomic challenges, Marchex expects sequential growth in Q3 2025 with Adjusted EBITDA potentially increasing by over 50%. The company expanded its partnership with FordDirect, launched new AI solutions for healthcare, and aims to achieve $100 million in annualized revenue long-term.
Management anticipates Q4 2025 metrics to be lower than Q3 due to customer migration impacts and economic factors, pushing back previously set annual goals.
Marchex (NASDAQ:MCHX) has launched a new Healthcare AI Solution designed for health systems, large ambulatory care facilities, and healthcare marketing organizations. The solution leverages AI and conversational intelligence to transform patient interactions into actionable insights.
The platform offers comprehensive features including post-call data analysis, actionable insights for booking optimization, marketing optimization through healthcare-specific lead models, and advanced targeting and attribution capabilities. The solution aims to help healthcare organizations improve operational efficiency, optimize marketing campaigns, and better understand patient communication patterns.
Marchex (NASDAQ: MCHX), an AI and conversational intelligence company, will release its Q2 2025 financial results on Tuesday, August 12, 2025, at approximately 4:20 p.m. ET. The company will host a conference call to discuss results and outlook at 5:00 p.m. ET on the same day.
The financial results will be available in the Press Center section of Marchex's website. Investors can access the live webcast of the conference call through the Investors section, where an archived version will be available two hours after the call.
Marchex (NASDAQ: MCHX) has been awarded the 2025 AI Agent Product of the Year Award by TMC for its Marchex Engage for Auto Sales & Service platform. The AI-powered solution is specifically designed for automotive dealerships and service centers, featuring real-time alerts, sentiment tracking, and automated CRM functionalities.
The platform's key capabilities include automatic CRM creation and updates, targeted outbound communication, deal-recovery alerts, and seamless integrations with major automotive CRMs like VinSolutions, eLead, and DealerSocket. The solution aims to help automotive businesses maximize revenue from customer interactions and reduce customer defection through AI-powered conversation intelligence.
Marchex (NASDAQ:MCHX) has appointed Paul Gallagher as Vice President of Channel Sales to strengthen its partner ecosystem and drive strategic growth. Gallagher brings over 25 years of expertise in sales, marketing, and technology leadership. In his previous role at Will Marlow Agency, he achieved a 3x increase in client base and implemented AI strategies for service delivery efficiency.
At Marchex, Gallagher will be responsible for channel partner recruitment, enablement, and sales across various platforms including cloud, field service systems, CRMs, DMS, and analytics solutions. He will also advance channel sales through Microsoft and AWS Marketplaces, focusing on aligning business and technical goals for customer-focused innovation.
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