Banks Are Moving to a Dual Workforce Model, nCino’s Inaugural AI in Banking Benchmark Shows
Rhea-AI Summary
nCino (NASDAQ: NCNO) released its first AI in Banking Benchmark, based on a survey of 150 U.S. senior banking technology and business leaders. 89% expect a dual workforce of AI agents and humans within five years, yet only 21% are linking AI investments to revenue.
While 84% use AI at an enterprise level and 91% say it shifts time to higher-value work, 81% prioritize adoption over ROI. 87% feel confident in data quality, but 93% report governance challenges such as siloed or inconsistent data. 94% believe a fully integrated, end-to-end AI solution could provide more value.
Positive
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Negative
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News Market Reaction – NCNO
In the May 13 session, NCNO declined 5.31%, reflecting a notable negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
Key Figures
Previous AI Reports
| Date | Event | Sentiment | 24h Move | Catalyst |
|---|---|---|---|---|
| Apr 06 | AI product launch | Positive | +1.5% | Launch of Analyst Digital Partner AI agent cutting review effort and deployment time. |
| Oct 16 | AI award win | Positive | -1.0% | Gold award for Banking Advisor AI and related analytics innovations. |
| Oct 02 | AI feature updates | Positive | -1.0% | New AI-powered mortgage features and enhancements to existing tools. |
| May 20 | AI solutions launch | Positive | +4.3% | Unveiling AI-powered banking solutions and nCino Research Institute at nSight 2025. |
| Jun 17 | AI deployment | Positive | -1.1% | Deployment of Banking Advisor generative AI to drive efficiency at banks. |
24h Move is the share-price change in the day after each event; other market factors may also have contributed.
AI-tagged announcements often read positively but have produced mixed reactions, with more divergence days than aligned moves.
Over the past two years, nCino has repeatedly highlighted AI capabilities. Events like the nSight 2025 AI launch and the 2025 Datos Impact Award Gold underscored its data and analytics focus. Price reactions around these AI-tagged releases have been modest, averaging about 0.53%, with several negative sessions despite constructive product news. Today’s AI benchmark report fits this pattern of strategic AI messaging against a backdrop of restrained or mixed stock responses.
Key Terms
ai agents technical
agentic ai technical
data governance technical
data integrity technical
end-to-end ai solution technical
AI-generated analysis. How Rhea-AI works. Not financial advice.
Nearly 9 in 10 senior banking executives say AI Agents are the future, but only 1 in 5 are currently tying it to revenue
Barriers remain to turn AI momentum into measurable ROI
CHARLOTTE, N.C., May 13, 2026 (GLOBE NEWSWIRE) -- nCino, Inc. (NASDAQ: NCNO), the platform for agentic AI banking, today released its inaugural “nCino AI in Banking Benchmark,” which revealed that the majority of bankers (
While institutions have made meaningful progress in adopting AI and defining strategy, many are still working to translate that activity into business outcomes, marking a pivotal shift from exploring various use cases to utilizing as a strategic growth enabler at scale. In fact, the report found that only
This survey was launched at nSight 2026, nCino’s 14th annual industry event being held May 12-14 in Charlotte, North Carolina. It was fielded between late March and early April 2026 among 150 U.S. banking senior technology and business decision-makers.
“As AI adoption accelerates, this report reveals that banking leaders are rethinking how work gets done, increasingly moving to a dual workforce of AI agents and humans,” said Sean Desmond, Chief Executive Officer at nCino. “The next phase is turning that motion into real momentum, ensuring AI investments deliver measurable business outcomes. That requires treating AI not just as a technology initiative, but as a transformation of how institutions operate, compete and serve their customers.”
AI Has Moved to the Core of the Banking Enterprise
AI is now firmly embedded in banking operations, with the majority of institutions utilizing it at an enterprise level (
This shift is being accelerated by agentic AI, which is already reshaping roles across the organization and laying the foundation for a dual workforce model. According to the report,
AI Adoption Is Outpacing Accountability
The report reveals that while most banks (
Confidence in Data is High—But There are Cracks Beneath It
One of the primary barriers to translating AI momentum into business impact is data. The survey shows that the majority (
- Data siloed across systems (
52% ) - Compromised data integrity (
41% ) - Inconsistent or incomplete data (
37% ) - Poor data quality (
34% )
Against this backdrop, the report found that
“ConnectOne has consistently operated among the top-performing institutions for efficiency, and we take pride in working with partners like nCino that help us continue to enhance that efficiency as we scale,” said Frank Sorrentino, Chairman and Chief Executive Officer of ConnectOne Bank. “As the pace of technological change accelerates, the institutions best positioned to lead will be those that rethink how they operate, apply modern solutions with purpose, and work with partners who can help translate innovation into meaningful outcomes for clients, teams, and shareholders.”
To download the full report, visit the nCino website.
Methodology
The nCino AI in Banking Benchmark was fielded between late March and early April 2026 among 150 U.S. banking senior technology and business decision-makers. Respondents’ roles included CEOs, CIOs, CTOs, Managing Directors, and VPs, and were employed across credit unions, community banks, regional and super-regional banks, and global financial institutions. All participants have direct influence over or responsibility for technology strategy and investment decisions. The survey was designed to assess how financial institutions are adopting and operationalizing AI, where strategic alignment and execution challenges persist, and how banks are measuring business impact and return on investment from AI initiatives.
About nCino
nCino (NASDAQ: NCNO) is the platform for agentic AI banking. With over 2,700 customers worldwide — including community banks, credit unions, independent mortgage banks, and the largest financial entities globally — nCino offers a trusted, agentic platform purpose-built for financial services and regulated industries. By deploying AI agents alongside human teams, nCino's dual workforce enables institutions to eliminate inefficiencies, sharpen decision-making and deliver better outcomes for the customers they serve. For more information, visit www.ncino.com.
Media Contact
Riley Keyzer
press@ncino.com
Forward-Looking Statements:
This press release contains forward-looking statements about nCino's financial and operating results, which include statements regarding nCino’s future performance, outlook, guidance, the benefits from the use of nCino’s solutions, our strategies, and general business conditions. Forward-looking statements generally include actions, events, results, strategies and expectations and are often identifiable by use of the words “believes,” “expects,” “intends,” “anticipates,” “plans,” “seeks,” “estimates,” “projects,” “may,” “will,” “could,” “might,” or “continues” or similar expressions and the negatives thereof. Any forward-looking statements contained in this press release are based upon nCino’s historical performance and its current plans, estimates, and expectations and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent nCino’s expectations as of the date of this press release. Subsequent events may cause these expectations to change and, except as may be required by law, nCino does not undertake any obligation to update or revise these forward-looking statements. These forward-looking statements are subject to known and unknown risks and uncertainties that may cause actual results to differ materially including, but not limited to risks associated with (i) adverse changes in the financial services industry, including as a result of customer consolidation or bank failures; (ii) adverse changes in economic, regulatory, or market conditions, including as a direct or indirect consequence of higher interest rates; (iii) risks associated with acquisitions we undertake, (iv) breaches in our security measures or unauthorized access to our customers’ or their clients' data; (v) the accuracy of management’s assumptions and estimates; (vi) our ability to attract new customers and succeed in having current customers expand their use of our solution, including in connection with our migration to an asset-based pricing model; (vii) competitive factors, including pricing pressures and migration to asset-based pricing, consolidation among competitors, entry of new competitors, the launch of new products and marketing initiatives by our competitors, and difficulty securing rights to access or integrate with third party products or data used by our customers; (viii) the rate of adoption of our newer solutions and the results of our efforts to sustain or expand the use and adoption of our more established solutions; (ix) fluctuation of our results of operations, which may make period-to-period comparisons less meaningful; (x) our ability to manage our growth effectively including expanding outside of the United States; (xi) adverse changes in our relationship with Salesforce; (xii) our ability to successfully acquire new companies and/or integrate acquisitions into our existing organization; (xiii) the loss of one or more customers, particularly any of our larger customers, or a reduction in the number of users our customers purchase access and use rights for; (xiv) system unavailability, system performance problems, or loss of data due to disruptions or other problems with our computing infrastructure or the infrastructure we rely on that is operated by third parties; (xv) our ability to maintain our corporate culture and attract and retain highly skilled employees; and (xvi) the outcome and impact of legal proceedings and related fees and expenses.
