Nice Ltd Stock Price, News & Analysis

NiCE (Nasdaq: NICE) highlighted customer results showing CX AI driving faster, more personalized service across industries on October 6, 2025. Key customer achievements include PayPal scaling AI-driven scoring across 6,000 employees and improving sentiment within 10 weeks; Fairstone achieving a 65% digital response rate and converting 90% of respondents into appointments in 4 months; FedPoint handling 500,000 calls in 20 days while cutting average speed of answer from 35 to 15 seconds and raising call quality by 13 percentage points; and Great Southern Bank cutting attrition by 44%.

NiCE says these deployments reduced wait times, lowered costs, and improved employee and customer experiences.

NICE (Nasdaq: NICE) has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. Comstock joins NICE after a 25-year career at Microsoft, where he most recently served as Corporate Vice President leading the Customer Experience applications business.

During his tenure at Microsoft, Comstock led the Dynamics 365 Customer Experience business to achieve double-digit year-over-year revenue growth in the most recent quarter. He brings extensive experience in enterprise SaaS applications, AI development, and product leadership, having managed global teams and launched multiple successful products.

Reporting directly to CEO Scott Russell, Comstock will join NICE's Executive Leadership Team, bringing his expertise in AI and customer experience platforms to accelerate the company's innovation strategy.

NiCE (NASDAQ:NICE) has announced its upcoming Capital Markets Day, scheduled for November 17, 2025, at Convene 75 Rockefeller Plaza in New York City. The in-person event will feature presentations from the executive management team focusing on three key areas: the company's long-term strategy and future of the CX market, CX Innovation Roadmap with Cognigy, and a financial overview including mid-term outlook.

Interested parties can contact NiCE's Investor Relations team at ir@nice.com for attendance information and inquiries.

NiCE (Nasdaq: NICE) has announced a brand ambassador partnership with PGA TOUR star JJ Spaun, the 2025 U.S. Open Champion who currently ranks 7th in the Official World Golf Ranking. The multi-year partnership will feature Spaun wearing the NiCE logo during competitions and serving as the company's brand ambassador.

The collaboration emphasizes shared values of consistency, innovation, and breakthrough performance. In 2025, NiCE has made significant strides in AI-powered customer experience, including the acquisition of Cognigy and the enhancement of its CXone Mpower platform. Similarly, Spaun has achieved remarkable success in 2025, securing his first major win at the U.S. Open and qualifying for the Ryder Cup.

NICE (NASDAQ: NICE) has achieved a significant milestone in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), being named a Leader for the 11th consecutive year. The company secured the highest position for Ability to Execute and furthest position for Completeness of Vision in the Leaders Quadrant.

This recognition is attributed to NICE's CXone Mpower AI platform, which integrates workflow automation, self-service, and AI-powered agent assistance in a single ecosystem. The platform leverages purpose-built AI for customer service, orchestrating conversations, automating tasks, and augmenting human agents to deliver seamless, personalized experiences at scale.

NICE (NASDAQ: NICE) has successfully completed its acquisition of Cognigy, a leader in enterprise-grade conversational and agentic AI, after receiving all regulatory approvals. The strategic merger combines NICE's CXone Mpower CX AI platform with Cognigy's AI capabilities, creating a comprehensive customer experience solution that will be available to NICE's network of over 25,000 existing customers.

The integration will enhance NICE's AI-first customer experience vision, with Cognigy's technology being offered both as part of the unified CXone Mpower platform and as a standalone solution. Former Cognigy CEO Philipp Heltewig will serve as General Manager of NICE Cognigy and Chief AI Officer, while both companies maintain their leadership positions recognized by Gartner, Forrester, and IDC.

NiCE (NASDAQ:NICE) announced that CEO Scott Russell will participate in a fireside chat at Citi's 2025 Global TMT Conference on September 4, 2025, at 1:30 PM ET. Investors can access both the live webcast and replay of the presentation through the company's investor relations website.

NiCE (NASDAQ: NICE) reported strong Q2 2025 financial results, with total revenue reaching $726.7 million, a 9% year-over-year increase. The company's cloud revenue grew 12% to $540.8 million, driven by accelerating demand for AI and self-service solutions, which saw a 42% increase in annual recurring revenue.

Non-GAAP diluted EPS increased 14% to $3.01, while GAAP EPS rose 69% to $2.96. The company maintained a strong financial position with $1.63 billion in cash and investments, and net cash of $1.17 billion.

NiCE raised its full-year 2025 EPS guidance and reaffirmed revenue guidance, expecting non-GAAP revenue of $2.92-2.94 billion and non-GAAP EPS of $12.33-12.53. The company anticipates closing its Cognigy acquisition in Q4 2025, strengthening its AI-first transformation in the customer experience market.

NICE (Nasdaq: NICE) has announced an expanded strategic partnership with Salesforce to enhance customer service experiences through deeper integration between NICE CXone Mpower and Salesforce Service Cloud. The collaboration builds upon their 2022 Bring Your Own Telephony integration and introduces new capabilities including Bring Your Own Contact Center functionality.

As the first contact center ecosystem partner to join the Salesforce Zero Copy Partner Network, NICE will enable bidirectional Zero Copy integration with Salesforce Data Cloud, creating a unified data foundation for AI-driven experiences. The partnership serves a shared customer base of hundreds of thousands of users, offering real-time orchestration, intelligent CX automation, and seamless customer journey management across all touchpoints.