Nice Ltd Stock Price, News & Analysis

NICE (Nasdaq: NICE) and RingCentral (NYSE: RNG) have announced a multi-year extension of their strategic partnership, building on their decade-long collaboration since 2015. The renewed agreement focuses on marketing and selling RingCentral Contact Center™, powered by NICE CXone Mpower.

The partnership combines two industry leaders - RingCentral, a Leader in Gartner's Magic Quadrant for UCaaS for 10 consecutive years, and NICE, a Leader in Gartner's Magic Quadrant for CCaaS for 10 consecutive years. The extended collaboration will emphasize AI-powered customer experiences, strengthen integrated UCaaS and CCaaS solutions, and revitalize their channel partner ecosystem.

RingCentral (NYSE: RNG) has announced a multi-year extension of its partnership with NiCE (Nasdaq: NICE), building on their decade-long collaboration since 2015. The renewed agreement focuses on marketing and selling RingCentral Contact Center™, powered by NiCE CXone Mpower.

Both companies are recognized leaders in their respective fields, with RingCentral leading in UCaaS and NiCE in CCaaS, each maintaining Leader positions in Gartner® Magic Quadrant™ for 10 consecutive years. The partnership extension emphasizes AI-powered customer experiences, integrated UCaaS and CCaaS solutions, and a reinvigorated channel partner ecosystem.

RingCentral (NYSE:RNG) reported strong Q2 2025 financial results, with total revenue increasing 5% year-over-year to $620 million. The company achieved significant milestones including GAAP operating margin of 6.0% and record free cash flow of $144 million.

Key highlights include subscription revenue growth of 6% to $599 million, ARR increase of 7% to $2.59 billion, and promotion of Vaibhav Agarwal to CFO. The company's AI initiatives showed strong traction, with AI Receptionist (AIR) tripling its customer base to over 3,000. RingCentral also extended its partnership with NiCE and paid down $105 million of debt while increasing its stock buyback authorization to $500 million.

For full-year 2025, RingCentral raised its GAAP operating margin guidance to 4.8-5.5% and increased free cash flow guidance to $515-520 million.

NiCE (NASDAQ: NICE) has announced a definitive agreement to acquire Cognigy, a leading conversational and agentic AI company, for $955 million. The strategic acquisition combines NiCE's CXone Mpower platform with Cognigy's AI capabilities to accelerate AI-first customer service delivery.

Cognigy's platform, Cognigy.AI, operates in over 100 languages and serves major brands like Mercedes-Benz, Nestlé, and Lufthansa Group. The company is projected to achieve 80% estimated ARR growth in 2026. The transaction includes a $50 million holdback and is expected to close in Q4 2025, subject to regulatory approvals.

NICE (Nasdaq: NICE) announced that its AI-powered Evidencentral platform has reached a significant milestone, now supporting over 37 million active criminal cases and managing more than 240 million digital evidence items globally.

The platform addresses the growing challenge of digital evidence management in criminal justice, where 90% of criminal cases now depend on digital evidence from various sources including body-worn cameras, CCTV, and cell phones. Evidencentral's key features include automated evidence intake, comprehensive case view, built-in investigation tools, evidence contextualization, and automated sharing capabilities.

With over 3,000 customers and 30 years of experience, NICE's platform helps public safety and criminal justice agencies digitally transform their evidence management processes to expedite case resolution and improve justice system efficiency.

NICE (NASDAQ: NICE) announced that Aberdeen Group, a UK-based global investment management firm, has selected NICE Actimize's X-Sight solutions for its financial crime operations. The implementation includes Suspicious Activity Monitoring (SAM) and Watch List Screening solutions powered by advanced AI and machine learning technology.

Aberdeen Group, which manages and administers £500.1bn in client assets as of March 31, 2025, will utilize NICE Actimize's solutions to enhance its detection of suspicious activities and improve screening processes for high-risk customers and transactions.

NiCE (Nasdaq: NICE) announced that New York County Defender Services (NYCDS) has selected NiCE Defense digital evidence management solution for digital transformation. The cloud-based solution, part of NiCE's Evidencentral platform, will automate digital evidence management for NYCDS, which handles approximately 8,500 cases annually.

The implementation comes in response to New York State's 2020 discovery reforms, which significantly increased digital evidence volume. NiCE Defense will streamline evidence processing with features including AI-powered automation, video/audio transcription, translation, and optical character recognition (OCR). The solution will enable NYCDS to efficiently manage evidence from body-worn cameras, police in-car cameras, and CCTV systems, reducing manual processing time and allowing paralegals to focus on other essential legal tasks.

NICE (NASDAQ: NICE) has released its 2025 Fraud Insights Report, revealing significant trends in payment fraud patterns. The report shows that scams remain the dominant fraud method, accounting for 57% of attempted fraud transactions. Key findings include a 40% surge in international wire fraud attempts despite a 6% decline in total wire transaction value, and a 34% increase in Zelle fraud attempts alongside a 26% rise in Zelle transaction value.

The analysis found that 67% of all fraud is concentrated in just 7% of payments made to newly added payees. The report, developed using NICE Actimize's collective intelligence and Federated Learning, analyzed billions of banking transactions to identify emerging fraud patterns and strategic targeting of different payment types by fraudsters.

NICE (Nasdaq: NICE) has announced the winners of its 2025 International CX Excellence Awards at the Interactions International 2025 event in London. The awards recognize organizations across EMEA and APAC for their innovative use of NICE's AI-powered platform, CXone Mpower.

Eight organizations were honored across seven categories: Lloyd's Banking Group (AI Trailblazer), Halfords (Customer Service Automation), Carnival UK (CX Platform Use), IAG (Interaction Orchestration), Newcastle Strategic Solutions (Workforce Management), Openreach and 2degrees (President's and Judges' Choice), and TalkTalk (Overall CX Excellence).