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Nice Ltd - NICE STOCK NEWS

Welcome to our dedicated page for Nice news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on Nice stock.

Overview of NICE Ltd.

NICE Ltd., headquartered in Israel, is a global enterprise software company specializing in solutions for customer engagement and financial crime and compliance. With a strong focus on leveraging data analytics, artificial intelligence (AI), and automation, the company delivers innovative software platforms that empower businesses to optimize operations, enhance customer experiences, and mitigate risks.

Core Business Areas

Customer Engagement Solutions

In the realm of customer engagement, NICE offers its flagship platform, CXone, a comprehensive cloud-based solution designed to revolutionize contact center operations. CXone encompasses a suite of tools for:

  • Contact Center Software: Solutions for digital self-service, customer journey management, and experience optimization.
  • Workforce Engagement Management (WEM): Advanced tools for call volume forecasting, agent scheduling, and performance management, all powered by AI-driven analytics.

These offerings enable businesses to deliver seamless, personalized customer experiences while improving operational efficiency.

Financial Crime and Compliance Solutions

NICE also addresses critical challenges in the financial sector through its solutions for risk management, fraud prevention, anti-money laundering (AML), and compliance assurance. The company provides tools that help organizations detect and prevent financial crimes while ensuring adherence to regulatory requirements. Key capabilities include:

  • Risk and Investigation Management: Streamlined processes for identifying and mitigating risks.
  • Fraud Prevention: Advanced detection systems to safeguard against fraudulent activities.
  • Compliance Solutions: Tools to ensure compliance with industry regulations and standards.

Technology and Innovation

NICE is at the forefront of integrating AI, machine learning, and robotic process automation (RPA) into its solutions. By harnessing these technologies, the company enables businesses to analyze vast amounts of data, uncover actionable insights, and automate complex processes. This technological edge positions NICE as a key player in the rapidly evolving enterprise software landscape.

Market Position and Competitive Landscape

NICE operates in a highly competitive market, facing rivals in both customer engagement and compliance sectors. However, its ability to deliver end-to-end, AI-driven solutions across cloud and on-premises infrastructures sets it apart. The company's dual focus on enhancing customer experiences and addressing financial crime challenges ensures its relevance across diverse industries, including banking, telecommunications, and retail.

Revenue Model

NICE generates revenue through a combination of subscription-based services, software licensing, and professional services. Its cloud-first approach, exemplified by CXone, aligns with the growing demand for scalable, flexible software solutions. Additionally, its on-premises offerings cater to organizations with specific infrastructure needs, ensuring a broad market reach.

Conclusion

NICE Ltd. is a pivotal player in the enterprise software industry, offering cutting-edge solutions that address the dual needs of customer engagement and financial crime prevention. Its commitment to innovation, coupled with a robust product portfolio, positions the company as a trusted partner for businesses worldwide seeking to navigate the complexities of modern operations and compliance.

Rhea-AI Summary

NICE (Nasdaq: NICE) reported significant growth in AI-powered customer service interactions in 2024, with CXone Mpower Autopilot seeing a 400% increase in interactions. The platform processed 6 billion AI-augmented interactions and analyzed 2 trillion words monthly, equivalent to 123,560 years of knowledge consumption.

Notable customer successes include:

  • Sony achieved 15.9% self-service resolution rate with 40% automation-ready inquiries
  • Carnival UK streamlined 1.2 million guest interactions annually
  • TD Bank Group reduced customer wait times by 88 million minutes while handling 11% more calls
  • Lowes saved over $1 million in operational costs and automated 434,000 scheduling hours
  • CVS Caremark achieved 40% increase in scheduling sentiment, 18% improved efficiency, and 14% reduction in administrative tasks

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Weave (NYSE: WEAV) announced a planned CFO transition, with current CFO Alan Taylor set to retire at the end of Q1 2025. Jason Christiansen, currently Vice President of Finance, will succeed Taylor as CFO. Christiansen, who has been with Weave for four years overseeing financial planning and analysis, played a key role in the company's 2021 IPO and business transformation initiatives.

Christiansen's experience includes developing Weave's payments business strategy and managing technology and business intelligence teams. Before joining Weave, he held senior leadership positions at NICE (NASDAQ: NICE) and inContact, bringing significant SaaS scaling experience. He started his career as a CPA at Deloitte and holds degrees from Idaho State University and Utah State University.

The transition is planned to be seamless, with Taylor supporting the handover process before his retirement.

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NICE reported strong financial results for 2024, with total annual revenue growing 15% to $2.7 billion. The company's cloud revenue increased 25% year-over-year, reaching $2 billion. Key highlights include:

- Non-GAAP operating margin improved by 150 basis points to 31.1%
- Operating cash flow grew 48% to $833 million
- 97% of large enterprise CXone Mpower deals over $1M ARR included advanced AI solutions
- Fourth quarter revenues increased 16% to $721.6 million
- Full-year net income reached $442.6 million, up from $338.3 million in 2023

For 2025, NICE projects 7% revenue growth to $2.918-2.938 billion and expects 12% growth in cloud revenue. The company maintains a strong financial position with $1.62 billion in cash and investments, against $458.8 million in debt.

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NICE (Nasdaq: NICE) has announced it will release its fourth quarter 2024 financial results on Thursday, February 20, 2025, before the NASDAQ Stock Exchange opens. The company will host a conference call to discuss the results at 8:30 AM Eastern Time (1:30 PM UK, 3:30 PM Israel).

Investors and interested parties can access the earnings conference call via webcast on NICE's website or through a dial-in option. Registration for both access methods is available on the company's upcoming event page.

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NICE (Nasdaq: NICE) announced that the Fire Department of New York (FDNY) has selected NICE Investigate, part of the Evidencentral platform, to digitally transform its digital evidence management for fire investigations. The FDNY's Bureau of Fire Investigation will use the cloud-based Software as a Service solution to streamline how it collects, analyzes, and shares digital evidence for suspicious fire cases.

The solution will consolidate various types of evidence including crime scene photos, CAD records, 911 calls, and CCTV video into a single platform. Key features include AI and automation capabilities for object detection, redaction, automated case building, transcription, and analytics. The system will integrate with FDNY's case management and electronic records systems, enabling investigators to efficiently request and share evidence with law enforcement partners and prosecutors through secure links.

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Brinqa, a leader in Unified Exposure Management, has appointed Dan Pagel as its new CEO, with founding CEO Amad Fida transitioning to Chairman of the Board. Pagel, who previously served as CEO of Playvox (acquired by NICE), brings extensive experience in endpoint, identity, and network security from roles at Britive, NetMotion, and MobileIron.

The leadership change comes as Brinqa strengthens its position in Continuous Threat Exposure Management, offering an Exposure Assessment Platform that unifies large-scale exposure data with business data. The company, backed by Insight Partners, is expanding operations and hiring for GTM, R&D, and customer support roles globally. Brinqa has also been recognized in Built In's 2025 Best Places to Work Awards for the third time.

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NICE (Nasdaq: NICE) has launched nominations for its 2025 PSAPs' Finest Awards, marking the program's twentieth anniversary since its inception in 2005. The awards recognize excellence in emergency communications centers (ECC) across multiple categories including Lifetime Achievement, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year.

The program is open to all emergency communication centers and their employees, regardless of whether they are NICE customers. Nominations can be submitted online through June 1, 2025, and will be evaluated by an independent judging panel comprising industry professionals from various organizations across North America.

NICE Public Safety & Justice serves over 3,000 customers with its Evidencentral platform, which integrates technologies to provide a unified view of digital evidence for public safety and criminal justice agencies.

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The San Francisco Department of Emergency Management (DEM), which handles over 1 million 911 calls annually, has selected NICE Inform Elite to enhance its emergency services. NICE Inform Elite, part of NICE’s Evidencentral platform, offers a consolidated solution for capturing and analyzing 911 communications and incident data. This includes automated tools for Quality Assurance (QA) reviews and fulfilling evidence and FOIA requests. The system integrates various data types such as 911 calls, texts, radio communications, and CAD data to improve performance and accuracy.

Michelle Geddes, CIO of San Francisco DEM, highlighted that NICE's solutions will improve the speed and accuracy of emergency responses and support partner agencies in the criminal justice process. Chris Wooten, Executive VP of NICE, emphasized the company's commitment to supporting San Francisco DEM.

The newly renovated 911 dispatch center will benefit from NICE Inform Elite’s ability to automate QA reviews, target specific types of calls for review, and manage evidence and FOIA requests efficiently. This automation will save time for managers and records custodians, allowing them to focus on staff support and training.

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NICE Actimize (NASDAQ: NICE) has partnered with The Knoble Network to release the 'Guide to Investigating Human Trafficking in Financial Crime.' This comprehensive guide aims to help financial institutions and money services businesses detect, investigate, and respond to potential human trafficking activities within their operations.

The guide, released during Human Trafficking Prevention Month, includes red flags, case examples, and practical response steps. It was developed through research and surveys of financial institutions of various sizes, incorporating insights from front-line banking employees to back-end analysts. The guide specifically addresses how trafficking-related financial activities intersect with financial institutions at different stages, including recruitment, transportation, exploitation, and financial transactions.

The resource is exclusively available to members of The Knoble Network, an alliance of financial service professionals, law enforcement, regulators, and NGOs working to combat human crime.

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McHenry County State's Attorney's Office has announced the deployment of NICE Justice digital evidence management solution to enhance their criminal justice process. As the third State's Attorney's office in Illinois to adopt this AI-powered system, McHenry County aims to streamline how they handle digital evidence from their 36 law enforcement partners across approximately 3,000 criminal cases annually.

The cloud-based solution features AI capabilities including face detection, automated case building, video and audio transcription, and optical character recognition. This implementation will help the office manage growing volumes of digital evidence more efficiently, particularly high-resolution video files from various sources including CCTV, body-worn cameras, and in-car cameras.

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FAQ

What is the current stock price of Nice (NICE)?

The current stock price of Nice (NICE) is $146.62 as of March 6, 2025.

What is the market cap of Nice (NICE)?

The market cap of Nice (NICE) is approximately 9.3B.

What does NICE Ltd. specialize in?

NICE Ltd. specializes in enterprise software solutions for customer engagement and financial crime and compliance, leveraging AI and analytics.

What is CXone?

CXone is NICE's cloud-based platform for customer engagement, offering tools for contact center operations, digital self-service, and workforce management.

How does NICE address financial crime prevention?

NICE provides solutions for fraud detection, anti-money laundering (AML), and compliance, helping organizations mitigate risks and adhere to regulations.

What technologies does NICE integrate into its solutions?

NICE integrates AI, machine learning, and robotic process automation (RPA) to deliver advanced analytics and automation capabilities.

How does NICE generate revenue?

NICE generates revenue through subscription-based services, software licensing, and professional services, catering to both cloud and on-premises customers.

What industries does NICE serve?

NICE serves industries such as banking, telecommunications, retail, and more, offering solutions tailored to diverse operational needs.

What sets NICE apart from competitors?

NICE differentiates itself with its AI-driven, end-to-end solutions for both customer engagement and compliance, available across cloud and on-premises infrastructures.

What is Workforce Engagement Management (WEM)?

WEM is a suite of tools within NICE's CXone platform that optimizes call center efficiency through AI-powered forecasting, scheduling, and performance management.

Does NICE offer cloud-based solutions?

Yes, NICE offers cloud-based solutions through its CXone platform, catering to the growing demand for scalable and flexible software.

What role does AI play in NICE's offerings?

AI is central to NICE's offerings, enabling advanced data analytics, process automation, and actionable insights for enhanced efficiency and decision-making.
Nice Ltd

Nasdaq:NICE

NICE Rankings

NICE Stock Data

9.32B
61.07M
62.16%
3.38%
Software - Application
Technology
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Israel
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