NICE Ltd. reports developments as a foreign issuer and enterprise software company focused on AI-powered cloud platforms for customer engagement and financial crime and compliance. News commonly covers CXone and CXone Mpower deployments, NiCE Cognigy conversational and agentic AI capabilities, and NICE Actimize fraud prevention, anti-money-laundering, risk management, and regulatory compliance solutions.
Company updates also include cloud revenue and AI ARR trends, share repurchase activity, product integrations with enterprise workflow and industry systems, customer deployments across banking, healthcare, broadband, IT services, and other sectors, analyst recognitions, fraud research, conferences, and shareholder meeting materials tied to its ordinary shares and American depositary receipts.
NiCE (Nasdaq: NICE) has been placed in the Leaders category of IDC MarketScape’s worldwide assessment of agentic contact center-as-a-service platforms. The assessment, published in August 2026, highlighted its customer-feedback-driven product planning, human-AI back-office collaboration and coaching tools, and knowledge governance. The governance capabilities include versioning, approval workflows and access controls.
NiCE’s platform brings together CXone and NiCE Cognigy, which it acquired in 2025. The company views this combination as a way to coordinate AI agents, human agents and enterprise workflows across customer interactions.
NiCE (NICE) was named a 2026 Best Workplace for Innovators in Fast Company's Cybersecurity & Enterprise category. NiCE highlighted its employee programs, including NiCE Wings and an annual Sparkathon. The 2026 Sparkathon engaged 2,300+ employees across 21 sites to create 700+ prototypes.
NICE (NICE) announced that Merlin Entertainments is using the NICE CXone AI platform to enhance guest experiences across its global attractions portfolio.
Merlin, which operates more than 140 attractions in 24 countries and welcomed 60.5 million guests in 2025, is applying CXone across trip planning, ticketing, reservations, in-park support and post-visit engagement. The company reports its “Likely to Recommend” score rose from 8.3 to 9.3 and CSAT for helpfulness from 8.3 to 9.4. Issue resolution improved from 75% to 95%, and call answer rates from 78% to 93%, as CXone orchestrates interactions, automates routine requests, and guides employees in real time.
NICE (NICE) announced that German health insurer AOK PLUS is now live on the NICE Cognigy and CXone unified CX AI platform to support more than 5 million annual member interactions.
The rollout links AI-powered self-service with 2,400 employees and 120 skills, achieving a call acceptance rate above 95% and migrating over 1,400 telephone numbers with zero downtime. CXone runs in NICE's EU Sovereign Cloud to meet German and European healthcare data sovereignty requirements.
NICE (Nasdaq: NICE) announced that UK health intelligence provider Bluecrest has transformed its contact center using the NICE CXone platform and NiCE Copilot, embedding AI across the customer journey to enhance patient access, operational efficiency, and contact quality.
According to NICE, CXone now powers AI-driven AutoSummary, Copilot, real-time journey summaries, transcription, and interaction analytics, delivering 100% interaction analysis and complete visibility into customer behavior and outcomes. Bluecrest reports around £250,000 in annual savings from reduced after-call work, a 94% call answer rate, and analytics-driven coaching that raised key product conversations from 10% to 70%, supporting 2,200+ new subscriptions. Leaders use AI insights for targeted coaching, while real-time dashboards and full interaction visibility support proactive decisions, continuous optimization, and more resilient, outage-free service operations.
NICE (Nasdaq: NICE) announced that U.K. omnichannel technology retailer Currys is using the NICE CXone platform to unify customer interactions across voice, email and social channels, from purchase through ownership and support. Working with partner Concentrix, Currys centralized its cloud engagement environment and embedded analytics across the customer journey.
According to NICE, CXone now supports hundreds of advisors in the U.K., South Africa and India, handling nearly 6 million interactions annually. Reported outcomes include first contact resolution near 80%, a contact-to-order ratio of 0.18, a six-point NPS increase for the main business, roughly halved complaints in one area, and an NPS gain of more than 20 points.
NiCE (Nasdaq: NICE) released its 2025 Environmental, Social, and Governance (ESG) Report, prepared with reference to the GRI 2021 Standards, outlining progress in innovation, sustainability, and governance.
In 2025, NiCE expanded responsible AI capabilities and strengthened its enterprise AI position through the acquisition of NiCE Cognigy, a market-leading agentic AI platform. The company reinvested 14% of revenue in R&D, supported by more than 3,500 R&D professionals. According to NiCE, Scope 1 and location-based Scope 2 greenhouse gas emissions fell 23% year over year, helped by migrating one data center to the cloud. The company reported 100% employee ethics training compliance, launched multiple leadership development programs, logged over 40,000 volunteer hours, and donated approximately $960,000 to global nonprofit initiatives.
Concentrix (NASDAQ: CNXC) and its client Currys, the U.K.'s leading omnichannel technology retailer, won the NiCE 2026 International CX Excellence Award for Excellence in Engagement Orchestration (EMEA), recognizing their tech-powered customer experience transformation using NiCE CXone.
According to Concentrix, the solution modernized Currys' engagement ecosystem across the full customer lifecycle, unifying nearly six million annual interactions into actionable insights and delivering double-digit gains in satisfaction metrics including Net Promoter Score. The award also underscores Concentrix's strategic relationship with NiCE (NASDAQ: NICE), which recently granted Concentrix Platinum status in its 360 Partner Program.
NiCE (NASDAQ: NICE) reported second-quarter 2026 revenue of $782.3 million, up 7.6% year over year, driven by cloud revenue of $609.0 million, up 12.6%. International revenue grew 22% year over year, and management said total revenue exceeded the high end of guidance.
GAAP operating income was $104.0 million (13.3% margin) and GAAP diluted EPS was $1.40. Non-GAAP operating income was $198.0 million (25.3% margin) and non-GAAP diluted EPS was $2.70, at the high end of guidance. AI annual recurring revenue reached $362 million, about 15% of cloud revenue. Operating cash flow was $122.7 million; NiCE ended the quarter with $354.7 million in cash, cash equivalents and short-term investments and no debt, after using $58.0 million for share repurchases.
For third-quarter 2026, NiCE expects non-GAAP revenue of $780–$790 million and non-GAAP EPS of $2.73–$2.83. For full-year 2026, NiCE reiterated non-GAAP revenue guidance of $3.17–$3.19 billion, raised non-GAAP EPS guidance to $11.06–$11.26, and continues to expect 13–15% cloud revenue growth.
NiCE (Nasdaq: NICE) introduced NiCE Witness, an AI governance solution for public safety, at APCO 2026. The platform creates an impartial, cross-vendor, time-aligned record of AI activity, human actions, and incident outcomes from the first emergency call through dispatch, response, and final review.
Working with NiCE Inform and NiCE Inform AI, NiCE Witness helps agencies reconstruct incidents, evaluate AI and personnel performance against policies and standards, and preserve independent, auditable, and defensible records of AI-assisted decisions across mission-critical workflows such as call triage, language translation, dispatch support, threat assessment, and records management.