NICE Ltd. - NICE STOCK NEWS

NICE (Nasdaq: NICE) announced that Florida's State Attorney's Office for the Eighth Judicial Circuit will deploy NICE Justice, an AI-powered digital evidence management solution. The office, which handles about 18,000 cases annually, aims to streamline case processing by automating digital evidence management. NICE Justice offers features like automated case building, object detection, and transcription, allowing prosecutors to focus on building compelling cases.

State Attorney Brian S. Kramer emphasized that this deployment will enable staff to redirect efforts towards prosecution-oriented activities, benefiting courts, defendants, victims, and taxpayers. The office has seen a 24% increase in evidence files, receiving 26,000 per month in 2023. NICE Justice will standardize evidence management across 26 law enforcement partners, automating intake and improving efficiency in meeting discovery deadlines.

NICE (Nasdaq: NICE) has been named a MetriStar Top Provider in Metrigy's 2024 Contact Center-as-a-Service (CCaaS) Platforms report, ranking among the top out of 18 evaluated companies. NICE also received top recognition for Voice of the Customer and On-Premises Contact Center Platforms. The award is based on customer ratings and business success metrics associated with the use of providers' offerings.

NICE's CXone platform received high scores in reliability, integrations, AI capabilities, value, and customer service. The recognition highlights CXone's effectiveness in managing interactions across all channels. Metrigy's study, which surveyed nearly 1,600 CX leaders, assessed various aspects including technology adoption, spending trends, and provider ratings.

NICE (Nasdaq: NICE) has announced that its NTR-X Compliance Recording and Assurance Solution has achieved transactable solution status in Microsoft's Azure Marketplace. This status accelerates time to market and value for customers seeking to enhance their compliance recording and assurance capabilities. NTR-X is part of NICE Compliancentral, the industry's first end-to-end communication and trade compliance suite.

As an eligible solution on Azure Marketplace, NICE NTR-X and Compliancentral software customers can now leverage their pretax purchase to contribute 100% towards their Microsoft Azure Consumption Commitment (MACC). This partnership with Microsoft provides customers worldwide with easy access to trusted partner solutions optimized for Azure.

NICE (Nasdaq: NICE) announced that Orange Cyberdefense, a global cybersecurity firm, has adopted NICE CXone to streamline its customer service operations across nine countries and sixteen sites. The integration aims to provide seamless and consistent customer experiences by eliminating operational silos and enhancing transparency. By leveraging NICE CXone, Orange Cyberdefense can route interactions based on skills and language, reduce manual touchpoints, and ensure 24/7 high-quality support. This platform also enables agents to collaborate globally in a hybrid work environment, thus empowering them and improving customer satisfaction. François Borlido, CIO of Orange Cyberdefense, expressed confidence in exceeding customer expectations with this integrated approach.

NICE (Nasdaq: NICE) has announced the winners of the 2024 International CX Excellence Awards at the Interactions International event in London. The awards recognize organizations that have excelled in customer experience (CX) innovation through cloud, digital, and AI solutions.

The winners in five categories are: Harrods UK for AI Trailblazer, Alzheimer's Society for Digital Innovation, Maxicare Philippines and ScS for Outstanding Cloud Realization, Nespresso and BT for Outstanding Customer Experience, and Carnival UK for Outstanding Employee Engagement. These organizations have leveraged NICE's Enlighten AI and CXone platforms to deliver exceptional, personalized experiences and improve operational efficiency.

Darren Rushworth, President of NICE International, highlighted that the achievements of the winners inspire NICE to continue innovating and delivering advanced CX solutions.

NICE Actimize, a business unit of NICE (NASDAQ: NICE), has been named a Leader in the IDC MarketScape for Worldwide Enterprise Fraud Solutions 2024 Vendor Assessment. The recognition highlights NICE Actimize's IFM Enterprise Fraud Management platform, which uses AI and machine learning for fraud prevention. The IDC report evaluated vendors based on capabilities and strategies, noting NICE Actimize's strengths in real-time fraud prevention, AML detection, and trade surveillance solutions. The platform allows financial institutions to leverage shared intelligence and cross-industry expertise to mitigate fraud risks. NICE Actimize is launching its next-generation IFM version 11, which aims to enhance fraud prevention accuracy and efficiency using AI-driven intelligent orchestration and network analytics.

NICE has been recognized as a Leader in the IDC MarketScape: Worldwide Contact Center as a Service Applications Software 2024 Vendor Assessment. This recognition underscores NICE's powerful combination of the CXone platform and Enlighten AI, which enhances customer experience through analytics, AI, and automation. The company's recent launch of CXone Mpower, a pioneering CX-aware AI solution, further strengthens its market position by leveraging historical data and customer preferences to deliver optimal outcomes. Barry Cooper, President of NICE's CX Division, highlighted this achievement as a testament to the company's innovation and leadership in the CX arena.

NICE released the 2024 International Happiness Index, revealing that 78% of consumers believe AI in customer service can enhance their satisfaction and loyalty. The study showed a gap between consumer expectations and current business offerings, with only 36% of Americans happy with customer service. Among US respondents, 30% who value AI's benefits spend more with brands offering excellent service, and 44% remain loyal. The index underscores that 90% of consumers would pay more for a superior customer experience. NICE's Enlighten AI platform aims to transform customer interactions, leveraging a vast dataset to deliver top-tier CX solutions, enhancing satisfaction and loyalty.

NICE has announced the winners of the NICE Elite Partners of the Year awards at Interactions 2024 in Las Vegas. The awards celebrate partners who have excelled in driving customer experience (CX) transformations using NICE’s CXone and Enlighten AI technologies. Accenture, C1, Telarus, Verizon, Betta, Textel, Navixus, and Chrome OS were among the winners recognized for their contributions. Barry Cooper, President of NICE's CX Division, hailed the partners for their role in advancing CX innovation and emphasized the importance of these collaborations for future growth.