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NICE (Nasdaq: NICE) announced that the Fire Department of New York (FDNY) has selected NICE Investigate, part of the Evidencentral platform, to digitally transform its digital evidence management for fire investigations. The FDNY's Bureau of Fire Investigation will use the cloud-based Software as a Service solution to streamline how it collects, analyzes, and shares digital evidence for suspicious fire cases.

The solution will consolidate various types of evidence including crime scene photos, CAD records, 911 calls, and CCTV video into a single platform. Key features include AI and automation capabilities for object detection, redaction, automated case building, transcription, and analytics. The system will integrate with FDNY's case management and electronic records systems, enabling investigators to efficiently request and share evidence with law enforcement partners and prosecutors through secure links.

Brinqa, a leader in Unified Exposure Management, has appointed Dan Pagel as its new CEO, with founding CEO Amad Fida transitioning to Chairman of the Board. Pagel, who previously served as CEO of Playvox (acquired by NICE), brings extensive experience in endpoint, identity, and network security from roles at Britive, NetMotion, and MobileIron.

The leadership change comes as Brinqa strengthens its position in Continuous Threat Exposure Management, offering an Exposure Assessment Platform that unifies large-scale exposure data with business data. The company, backed by Insight Partners, is expanding operations and hiring for GTM, R&D, and customer support roles globally. Brinqa has also been recognized in Built In's 2025 Best Places to Work Awards for the third time.

NICE (Nasdaq: NICE) has launched nominations for its 2025 PSAPs' Finest Awards, marking the program's twentieth anniversary since its inception in 2005. The awards recognize excellence in emergency communications centers (ECC) across multiple categories including Lifetime Achievement, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year.

The program is open to all emergency communication centers and their employees, regardless of whether they are NICE customers. Nominations can be submitted online through June 1, 2025, and will be evaluated by an independent judging panel comprising industry professionals from various organizations across North America.

NICE Public Safety & Justice serves over 3,000 customers with its Evidencentral platform, which integrates technologies to provide a unified view of digital evidence for public safety and criminal justice agencies.

The San Francisco Department of Emergency Management (DEM), which handles over 1 million 911 calls annually, has selected NICE Inform Elite to enhance its emergency services. NICE Inform Elite, part of NICE’s Evidencentral platform, offers a consolidated solution for capturing and analyzing 911 communications and incident data. This includes automated tools for Quality Assurance (QA) reviews and fulfilling evidence and FOIA requests. The system integrates various data types such as 911 calls, texts, radio communications, and CAD data to improve performance and accuracy.

Michelle Geddes, CIO of San Francisco DEM, highlighted that NICE's solutions will improve the speed and accuracy of emergency responses and support partner agencies in the criminal justice process. Chris Wooten, Executive VP of NICE, emphasized the company's commitment to supporting San Francisco DEM.

The newly renovated 911 dispatch center will benefit from NICE Inform Elite’s ability to automate QA reviews, target specific types of calls for review, and manage evidence and FOIA requests efficiently. This automation will save time for managers and records custodians, allowing them to focus on staff support and training.

NICE Actimize (NASDAQ: NICE) has partnered with The Knoble Network to release the 'Guide to Investigating Human Trafficking in Financial Crime.' This comprehensive guide aims to help financial institutions and money services businesses detect, investigate, and respond to potential human trafficking activities within their operations.

The guide, released during Human Trafficking Prevention Month, includes red flags, case examples, and practical response steps. It was developed through research and surveys of financial institutions of various sizes, incorporating insights from front-line banking employees to back-end analysts. The guide specifically addresses how trafficking-related financial activities intersect with financial institutions at different stages, including recruitment, transportation, exploitation, and financial transactions.

The resource is exclusively available to members of The Knoble Network, an alliance of financial service professionals, law enforcement, regulators, and NGOs working to combat human crime.

McHenry County State's Attorney's Office has announced the deployment of NICE Justice digital evidence management solution to enhance their criminal justice process. As the third State's Attorney's office in Illinois to adopt this AI-powered system, McHenry County aims to streamline how they handle digital evidence from their 36 law enforcement partners across approximately 3,000 criminal cases annually.

The cloud-based solution features AI capabilities including face detection, automated case building, video and audio transcription, and optical character recognition. This implementation will help the office manage growing volumes of digital evidence more efficiently, particularly high-resolution video files from various sources including CCTV, body-worn cameras, and in-car cameras.

NICE (Nasdaq: NICE) announced that the Calcasieu Parish District Attorney's Office will deploy NICE Justice, becoming Louisiana's first DA's office to digitally transform evidence management. The AI-powered solution, part of NICE's Evidencentral platform, will streamline how the office handles digital evidence from body-worn cameras, cell phones, CCTV, and police dashcams.

The office, serving 200,000 Parish residents with 130 staff members, handles approximately 15,000 cases annually. NICE Justice offers secure cloud storage, protecting against tropical weather and flooding risks while providing AI capabilities for object detection, automated case building, video transcription, and evidence connections. The solution will eliminate manual processes and create a unified portal for law enforcement agencies to upload evidence.

NICE (Nasdaq: NICE) announced that the Monterey County District Attorney's Office in California has selected NICE Justice, an AI-powered digital evidence management solution. The office, which reviews over 15,000 felony and misdemeanor cases annually with 57 attorneys and 27 investigators, will use the cloud-based platform to centralize and streamline digital evidence management from 15 primary municipal law enforcement agencies and other partners.

NICE Justice offers features including AI-powered object detection, automated case building, video/audio transcription and translation, and evidence connection analysis. The platform simplifies evidence intake through a secure online portal, automatically organizes digital case folders, and provides integrated tools for trial preparation, including video clipping, redaction, and evidence sharing capabilities.

Fulton Bank has selected NICE's AI-powered solutions to enhance its digital transformation efforts. The bank will implement CXone Mpower Copilot, CXone Mpower Autopilot, and CXone Mpower Expert to improve customer service automation and agent support. These solutions will create a consolidated knowledge base, enabling faster customer resolutions and improved self-service capabilities across multiple channels. The Generative AI-powered Copilot will provide real-time customer information and next-best actions to bank employees, while Autopilot will enhance self-service experiences using the bank's knowledge base.