Welcome to our dedicated page for Nice news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on Nice stock.
Nice Ltd (NICE) delivers enterprise software solutions that power customer experience optimization and financial crime prevention for global organizations. This dedicated news hub provides investors and industry professionals with timely updates on corporate developments, strategic initiatives, and market positioning.
Key resources include: earnings announcements detailing cloud solution adoption trends, product launch updates for AI-driven engagement tools, partnership expansions in compliance technologies, and regulatory filings impacting financial crime detection markets. Our curated feed ensures efficient tracking of both customer experience innovation and risk management advancements.
Visitors gain: consolidated access to NICE's financial communications, operational milestones in contact center AI development, and compliance solution enhancements. The archive serves as a strategic tool for assessing the company's performance across its dual focus areas of experience optimization and security-focused enterprise software.
Bookmark this page for streamlined monitoring of NICE's progress in transforming customer engagement through analytics while strengthening financial system integrity via advanced compliance tools.
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NICE (Nasdaq: NICE) has launched NICE Inform AI, an advanced solution for Emergency Communications Centers (ECCs) that introduces AI-driven transcription and search capabilities. The system aims to enhance emergency response efficiency, improve staff retention, and address challenges like high telecommunicator turnover and data overload. Key features include automated incident reconstruction, quality assurance, real-time call transcription, and intelligent call categorization. The solution enables ECCs to quickly locate critical event communications, verify CAD incident coding accuracy, and facilitate internal investigations. NICE Inform AI builds upon the company's successful NICE Inform platform, which is currently used by over 3,000 public safety agencies worldwide. The technology will be demonstrated at the NENA 2025 Conference & Expo in Long Beach, CA.
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NICE (NASDAQ: NICE) announced the winners of its 2025 CX Excellence Awards at Interactions 2025, recognizing 15 organizations across seven categories for their innovative use of CXone Mpower AI platform. Winners include major companies like Hyatt, PayPal, KeyBank, and Kaiser, who demonstrated exceptional results in AI implementation, customer service automation, and workforce management. The awards highlighted organizations that successfully leveraged AI technology to transform customer experience, streamline operations, and achieve measurable business outcomes. Categories included AI Trailblazer of the Year, Excellent CX Platform Use, Interaction Orchestration, Workforce Management, Customer Service Automation, President's and Judges' Choice, and Overall CX Excellence.
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NICE (NASDAQ: NICE) announced the winners of its Elite Partners of the Year awards at Interactions 2025 in Las Vegas, recognizing key partners who contributed to expanding CXone Mpower's global adoption. The awards span multiple categories including Accenture for Top Global System Integrator, Telarus for Top Technology Solution Distributor, and Verizon for Top Carrier Communication Partner. Regional winners include Betta for CALA, Bell Canada for Canada, and Deloitte GPS for Public Sector. Additional winners were Amplix (Top Trusted Advisor), Surfly (Top DEVone Partner), Tech Mahindra (Top Certified Implementation Partner), and AWS (Top Technology Partner). These partners were selected based on their expertise, certifications, and ability to deliver value to customers in advancing AI-driven customer service automation.
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NICE (NASDAQ: NICE) launches a global marketing campaign featuring actress Kristen Bell, positioning her as the 'Nicest Person in the World' to showcase their AI-powered solutions. The campaign, announced by CEO Scott Russell, demonstrates NICE's vision of creating AI experiences that are proactive, human-centered, and intuitive across customer service, safety, and financial integrity sectors. The initiative includes a four-part video series highlighting NICE's ability to predict and solve problems before they occur, featuring Bell as a role model for teaching AI to be more human. The campaign emphasizes three key pillars: predictive AI capabilities, intelligent resolution across channels, and seamless end-to-end journeys. This marketing effort aligns with NICE's rebranded focus on delivering AI solutions that are warm, smart, and effortlessly helpful.
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NICE announced an expanded strategic collaboration with AWS to accelerate AI-powered customer service automation solutions. The partnership integrates CXone Mpower platform with AWS services including Amazon Q, Amazon SageMaker, and Amazon Bedrock. Key features include Mpower Agents for instant AI agent creation, CXone Mpower Orchestrator for workflow automation, and Mpower Copilot for real-time AI guidance. The collaboration leverages NICE's customer service expertise and data with AWS's cloud infrastructure and AI capabilities to enable enterprise-wide automation, real-time decision making, and improved customer experience. The partnership aims to transform business operations across front, middle, and back office functions using AWS's Nova family of large language models.
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NICE (NASDAQ: NICE) has launched CXone Mpower Agents, an innovative AI solution that creates and deploys automated agents across enterprise operations. These AI agents can be generated instantly using no-code prompts and are designed to handle complete service workflows across front, middle, and back office operations. Unlike traditional AI agents limited to conversations, Mpower Agents can process claims, approve refunds, and execute various tasks while seamlessly integrating with CXone Mpower's ecosystem including APIs, Knowledge, Experience Memory, and Enlighten Models. The solution features customizable agent personalities through vibe-coding and operates through Mpower Copilot for employee support or Mpower Autopilot for direct customer service. This launch represents a shift from conversational AI to outcome-focused automation in customer experience management.
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NICE (NASDAQ: NICE) has announced a strategic partnership with Snowflake to enhance its CXone Mpower platform through Snowflake's AI Data Cloud. The collaboration enables secure data sharing across front, middle, and back offices, combining NICE's AI customer service automation with Snowflake's platform. The integration creates a centralized data lake for all interaction data, allowing organizations to automate processes like service fulfillment, billing, and claims handling. Available now, the partnership helps enterprises break down data silos, enabling seamless access to customer interaction data and facilitating AI-driven workflows. The collaboration aims to improve customer experience by enabling faster, smarter, and more personalized service delivery while streamlining operational efficiency across the enterprise.
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H&R Block has successfully transformed its customer service operations using NICE CXone Mpower, transitioning from traditional brick-and-mortar to a digital-first, AI-powered care system. The transformation began with a 60-day migration to NICE in 2020, followed by implementing a new IVR system that handled over 5 million calls in four months during the pandemic. The company has achieved significant results including seven-figure cost savings and improved customer satisfaction through AI capabilities like Autopilot and AI-powered coaching. The platform enables H&R Block to efficiently scale during tax season, supporting thousands of agents across voice and digital channels while automating both simple and complex tax-related inquiries. This strategic shift positions H&R Block to deliver modern customer experiences that combine self-service convenience with expert support.
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NICE (NASDAQ: NICE) announced that KeyBank, one of the nation's largest bank-based financial institutions, has enhanced its financial crime operations using the X-Sight AI Enterprise Platform. The implementation includes fraud and anti-money laundering capabilities through a SaaS platform, featuring NICE Actimize's Integrated Fraud Management system and ActOne case management. The modernization aims to reduce system downtime, improve reliability, and enable swift adaptation to regulatory changes. KeyBank also implemented X-Sight Enterprise for Anti-Money Laundering with CDD capabilities. Additionally, KeyBank utilizes NICE's AI-powered workforce augmentation tools, which have improved operational efficiency by enhancing forecasting, scheduling, and PTO management, resulting in hundreds of man-hours saved during peak periods.
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NiCE (NASDAQ: NICE) and Route 101 have secured a major contract with the UK's Department for Work and Pensions (DWP) to transform citizen services through the implementation of CXone Mpower platform. The project involves modernizing DWP's contact center operations, which supports over 40,000 agents, by migrating from legacy on-premise infrastructure to a secure, UK-sovereign cloud platform. The initiative will enhance both phone and digital services while ensuring data sovereignty within a compliant UK-based environment. The partnership aims to drive service innovation and operational efficiency for one of Europe's largest contact centers, supporting DWP's Service Modernisation agenda and workforce upskilling efforts.
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FAQ
What is the current stock price of Nice (NICE)?
The current stock price of Nice (NICE) is $107.63 as of December 4, 2025.
What is the market cap of Nice (NICE)?
The market cap of Nice (NICE) is approximately 6.6B.
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