NICE Ltd - NICE STOCK NEWS

NICE Actimize, a NICE business, has been ranked as the overall global Leader in communication surveillance by Quadrant Knowledge Solutions for the second consecutive year. The company's SURVEIL-X Communication Surveillance solution was lauded for its robust AI-based analytics, language detection, and automated speech recognition, providing organizations with the ability to reconstruct conversation history and understand employee actions. NICE Actimize's roadmap includes enhancing AI-powered text analysis and expanding language coverage for audio and video communications.

NICE (NASDAQ: NICE) has announced the acquisition of LiveVox (NASDAQ: LVOX), forming the market's only CX interaction centric cloud platform with advanced conversational AI capabilities. The acquisition is expected to contribute $142 million to NICE's full-year revenue in 2024, with no impact on revenue and expenses in 2023.

NICE (Nasdaq: NICE) announces the launch of the 2023 CXone Fall Release, featuring AI and automation enhancements, Microsoft Azure availability, and Next-Gen WFM Forecasting. The release aims to increase productivity and openness across the CXone platform, positioning it as the industry's leading interaction-centric platform.

NICE (Nasdaq: NICE) has been named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, receiving maximum scores in vendor execution, solution breadth, and CEP functionality. NICE also scored the highest in the Partners and Ecosystem category out of 14 vendors evaluated. The report lauded NICE’s integration of Enlighten AI, its AI engine purpose-built for CX, throughout CXone, highlighting that NICE’s ability to orchestrate real-time engagement from billions of customer interactions helped NICE score 100% in Orchestration. Omdia recognized NICE for strengths including the scalability of NICE’s CXone platform, its diverse range of clients, and the recently announced acquisition of LiveVox, a leading AI-driven proactive outreach provider.

NICE (Nasdaq: NICE) announced that its CXone platform has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22 vendors evaluated. NICE received the highest overall scores in competitive strength and portfolio attractiveness, with Enlighten also recognized for delivering smarter self-service. CXone was noted for its orchestrated connectivity, AI embedded proactivity, and certified extensive platform. The report highlighted the integration of AI and ML technologies into CCaaS solutions, enabling automation and intelligent decision-making capabilities, improving efficiency, and enhancing CX. NICE's Enlighten AI delivers smarter self-service, including proactive contextually aware digital guidance before customers seek help, and objectively and consistently scoring agents' soft skills on every interaction, eliminating the need for manual interpretation. NICE was also recognized for its robust capabilities offering orchestrated handoff between applications and touchpoints and inter-app workflows within a unified platform. ISG Provider Lens recognized NICE's program of partnering with clients with a complete suite of customer success and value realization services.

Europcar Mobility Group (Nasdaq: NICE) has deployed NICE CXone, unifying its contact center infrastructure to provide exceptional customer experience. The company has gained complete visibility into every customer and agent experience globally, leading to a ten percent reduction in interservice transfers in the UK subsidiaries with IVR optimization. NICE CXone has empowered agents, improved data insights, and enabled Europcar to standardize operations and measure the quality of service being delivered by all agents.

NICE Actimize (NASDAQ: NICE) recognized as a Category Leader in KYC solutions by Chartis Research. Achieved high scores in KYC risk scoring, reporting, and dashboarding. Positioned number fifteen in Chartis' top 100 global risk and compliance technology vendors in the 2024 RiskTech100 report.

NICE Actimize (NICE) wins 'Most Innovative Fraud Detection Technology/EMEA 2023' award from PAN Finance. Their IFM-X provides real-time, end-to-end fraud prevention coverage, addressing scams and APP fraud ahead of PSR liability shifts. CEO Craig Costigan emphasizes the importance of leveraging real-time technology detection to manage fraud types effectively. NICE Actimize's New Account Fraud solution offers early identity proofing and ongoing monitoring for financial institutions.

NICE (Nasdaq: NICE) has been recognized as the Technology Leader in the Quadrant Knowledge Solutions (QKS) 2023 SPARK Matrix™ for Customer Journey Analytics, positioning Enlighten AI solutions as the highest for Customer Impact and Technology Excellence. NICE's industry-leading artificial intelligence (AI) solution, built on the industry’s largest CX dataset, empowers businesses to capture insights and metrics for data-driven automation and decision-making at scale. The report also highlighted NICE’s integration of Enlighten XO with SmartAssist via Autoflow to empower self-learning models through continuous analysis of agent-assisted text and voice conversations. NICE is continuously evolving its AI purpose built for CX beyond the contact center and developing next generation out-of-the-box and industry-specific intent and event models with a major focus on industry verticals such as telecommunication, financial services, and travel and hospitality.