NICE Ltd. reports developments as a foreign issuer and enterprise software company focused on AI-powered cloud platforms for customer engagement and financial crime and compliance. News commonly covers CXone and CXone Mpower deployments, NiCE Cognigy conversational and agentic AI capabilities, and NICE Actimize fraud prevention, anti-money-laundering, risk management, and regulatory compliance solutions.
Company updates also include cloud revenue and AI ARR trends, share repurchase activity, product integrations with enterprise workflow and industry systems, customer deployments across banking, healthcare, broadband, IT services, and other sectors, analyst recognitions, fraud research, conferences, and shareholder meeting materials tied to its ordinary shares and American depositary receipts.
NiCE (Nasdaq: NICE) was named a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 (doc #EUR153005525, October 2025). The recognition cites NiCE's CXone Mpower CX AI platform for unifying conversational and agentic AI, omnichannel orchestration, multi-lingual Gen AI capabilities, and data sovereignty.
NiCE highlighted recent milestones including the acquisition of Cognigy to strengthen conversational AI and a confirmed deployment with the UK Department for Work and Pensions (DWP) in a UK-sovereign environment. IDC noted suitability for regulated industries and large European enterprises seeking secure, consolidated CX solutions.
NiCE (Nasdaq: NICE) appointed Arun Chandra as Chief Operating Officer, effective December 1, 2025, to lead a newly formed Global Customer Operations division.
Chandra joins from The Walt Disney Company where he modernized customer experience for its $24 billion streaming business serving more than 195 million subscribers, and brings prior leadership experience at Meta and HPE. He will report to CEO Scott Russell and join the Executive Leadership Team, overseeing Partners, CX Customer Success & Services, Marketing, Global Business Operations, IT, and Corporate Security.
The appointment is positioned to advance NiCE’s AI-first customer experience strategy and scale global operations.
NiCE (NASDAQ: NICE) reported third-quarter 2025 results and raised full-year guidance on November 13, 2025. Total revenue was $732.0 million, up 6% year over year, and cloud revenue was $562.9 million, up 13% year over year. GAAP operating income rose 14% to $160.8 million and net income rose 20% to $144.9 million. GAAP diluted EPS was $2.29, up 23%.
AI ARR accelerated 49% YoY (43% excluding Cognigy). The company completed the acquisition of Cognigy and said AI features were included in every new seven‑figure CX deal. NiCE raised full-year 2025 non-GAAP revenue guidance to $2,932M–$2,946M and non-GAAP EPS guidance to $12.18–$12.32.
NiCE (Nasdaq: NICE) will webcast its Capital Markets Day on Monday, November 17, 2025 at 9:00 a.m. ET, live from New York City.
The webcast will be available on the company investor relations site at www.nice.com/company/investors/upcoming-event, and a replay will be posted after the event.
Presentations will cover the company’s long-term strategy, the CX Innovation Roadmap with Cognigy, and a financial overview and mid-term outlook.
NiCE (Nasdaq: NICE) will release its third quarter 2025 results on Thursday, November 13, 2025 before the NASDAQ open. Management will host a results conference call the same day.
Call times: 8:30 AM ET / 1:30 PM UK / 3:30 PM Israel. The event will be webcast live on the company investor site and requires registration via the upcoming events page: https://www.nice.com/company/investors/upcoming-event.
Tata Communications and NiCE (NICE) announced a strategic partnership on November 3, 2025 to integrate Tata Communications Kaleyra's Customer Interaction Suite with NiCE CXone Mpower to deliver AI-powered, automated, and personalised contact centre experiences.
The joint solution leverages Tata Communications' global voice, network and managed services across more than 190 countries and territories, plus Kaleyra TX Hub's modular orchestration, drag-and-drop deployment, personalised agent views, and built-in sentiment analysis to simplify migration and unify enterprise CX stacks.
NiCE Cognigy (Nasdaq: NICE) launched AI Ops Center on October 16, 2025, an operational command center for enterprise AI Agents designed to ensure reliability, security, and continuity at scale.
The platform provides a unified dashboard for CX, operations, and technical teams to monitor AI performance in real time, detect bottlenecks, receive instant error notifications, perform root-cause investigations, and reduce Mean Time to Recovery (MTTR), ticket volumes, and support workloads. NiCE positions AI Ops Center as the control layer for complex CX stacks that depend on APIs, LLMs, and third-party services. A live webinar demonstrating AI Ops Center is scheduled for October 30, 2025.
NiCE (Nasdaq: NICE) highlighted customer results showing CX AI driving faster, more personalized service across industries on October 6, 2025. Key customer achievements include PayPal scaling AI-driven scoring across 6,000 employees and improving sentiment within 10 weeks; Fairstone achieving a 65% digital response rate and converting 90% of respondents into appointments in 4 months; FedPoint handling 500,000 calls in 20 days while cutting average speed of answer from 35 to 15 seconds and raising call quality by 13 percentage points; and Great Southern Bank cutting attrition by 44%.
NiCE says these deployments reduced wait times, lowered costs, and improved employee and customer experiences.
NICE (Nasdaq: NICE) has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. Comstock joins NICE after a 25-year career at Microsoft, where he most recently served as Corporate Vice President leading the Customer Experience applications business.
During his tenure at Microsoft, Comstock led the Dynamics 365 Customer Experience business to achieve double-digit year-over-year revenue growth in the most recent quarter. He brings extensive experience in enterprise SaaS applications, AI development, and product leadership, having managed global teams and launched multiple successful products.
Reporting directly to CEO Scott Russell, Comstock will join NICE's Executive Leadership Team, bringing his expertise in AI and customer experience platforms to accelerate the company's innovation strategy.
NiCE (NASDAQ:NICE) has announced its upcoming Capital Markets Day, scheduled for November 17, 2025, at Convene 75 Rockefeller Plaza in New York City. The in-person event will feature presentations from the executive management team focusing on three key areas: the company's long-term strategy and future of the CX market, CX Innovation Roadmap with Cognigy, and a financial overview including mid-term outlook.
Interested parties can contact NiCE's Investor Relations team at ir@nice.com for attendance information and inquiries.