Nice Ltd Stock Price, News & Analysis

NICE reported strong Q3 2024 results with total revenue reaching $690.0 million, up 15% year-over-year. Cloud revenue grew 24% to $500.1 million, with Cloud ARR exceeding $2 billion. The company demonstrated robust profitability with non-GAAP operating margin reaching a record 32%, and non-GAAP EPS increasing 27% to $2.88. Operating cash flow grew 32% to $159 million. NICE maintained its full-year 2024 revenue guidance of $2,715-2,735 million and raised EPS guidance to $10.95-11.15, representing 26% growth at midpoint compared to 2023.

NICE Actimize has been positioned as a Category Leader in the Chartis Research Communications Surveillance Solutions 2024 Vendor Landscape Report. The company achieved top scores in the RiskTech Quadrant across Market Potential and Completeness of Offering axes. SURVEIL-X, their flagship solution, received the highest best-in-class rating for audio, voice analytics, and detection analytics capabilities. The solution provides comprehensive surveillance coverage for all communication modalities, featuring advanced technologies like natural language understanding, built-in transcription, and integrated case management.

NICE (Nasdaq: NICE) has announced it will release its third quarter 2024 financial results on Thursday, November 14, 2024, before the NASDAQ Stock Exchange opens. The company will host a conference call to discuss the results at 8:30 AM Eastern Time (1:30 PM UK, 3:30 PM Israel). Investors can access the webcast through NICE's website investor relations section, where registration is required for both webcast and dial-in options.

NICE has launched CXone Mpower SmartSpeak, an AI-powered solution that provides real-time language interpretation for customer service and sales interactions. The technology, powered by OneMeta, enables seamless communication across nearly 100 languages and dialects, allowing customers to interact in their preferred language while automatically translating conversations to the agent's language. This eliminates the need for costly third-party language support services and enables businesses to expand their international reach without requiring additional multilingual staff.

NICE (Nasdaq: NICE) has been recognized as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report for the tenth consecutive year. The company achieved the furthest position for Completeness of Vision in the Leaders Quadrant with its CXone platform. The Gartner report emphasizes that CCaaS technology is important for orchestrating both self- and assisted-service customer engagement, highlighting the importance of premium customer experiences through enhanced employee experiences.

NICE has launched the next generation of CXone Mpower, an advanced AI platform for customer service automation. This expanded platform enables enterprises to design, build, and operate automation for workflows, agents, and knowledge at scale and precision. Key features include:

1. Seamless integration of workflows across front, mid, and back office
2. Orchestration of AI and human agents as one
3. Consolidation of customer service knowledge, AI models, and integrations
4. Proactive augmentation with adaptive copilots for all employees
5. Rapid, automated development of sophisticated AI agents
6. Consolidation of data, knowledge, and AI models into a single intelligent hub
7. Robust role-based access control and advanced guardrail management

CXone Mpower aims to transform traditional interactions to be predictive, proactive, and automated, setting a new industry standard for customer service automation.

NICE Actimize has been awarded the 2024 Datos Insights Fraud & AML Impact Award for Best AML Transaction Monitoring Innovation. The award recognizes NICE Actimize's advanced Embedded AML AI, which enhances its Transaction Monitoring solution through AI and machine learning techniques.

The Embedded AML AI can analyze vast amounts of data to segment customers, detect anomalies, uncover hidden relationships, prioritize alerts, and generate insights. This innovation aims to improve the accuracy and efficiency of AML operations, leading to better risk management, reduced costs, and enhanced regulatory compliance.

Chuck Subrt, Fraud & AML Practice Director at Datos Insights, highlighted the industry's focus on innovation, automation, and data to tackle financial crime challenges. Craig Costigan, CEO of NICE Actimize, emphasized the effectiveness of AI in fighting financial crime and the emerging role of generative AI in helping investigation teams catch criminals with precision.

NICE has announced the winners of its 2024 PSAPs' Finest Awards, recognizing excellence in public safety emergency communications. Now in its 19th year, the awards honor individuals and teams across various categories, including Director, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year.

Winners were selected by an independent panel of judges from the public safety community, evaluating nominees based on skills, knowledge, professionalism, and dedication to service. The awards cover a range of roles, from directors and supervisors to technicians and trainers, highlighting the diverse talents within the emergency communications field.

Chris Wooten, Executive Vice President of NICE, emphasized the importance of recognizing the often underappreciated work of 911 professionals. The awards program is made possible by volunteer judges from the emergency communications sector.

NICE Actimize, a NICE (Nasdaq: NICE) business, has won the 2024 FTF News Technology Innovation Award for Best Operational Risk Management Solution. The award recognizes their X-Sight Onboard Client Lifecycle Management solution, which streamlines client onboarding processes for financial institutions.

The X-Sight Onboard solution helps reduce costly processes, enabling faster time to revenue while ensuring exceptional customer experiences and regulatory compliance. The award was determined by votes from FTF News readers and industry participants.

Craig Costigan, CEO of NICE Actimize, emphasized the importance of seamless client onboarding for financial institutions' success. The award category focused on providers showing creativity in mitigating operational risks, including challenges related to onboarding, KYC, reputational concerns, and data management.