Welcome to our dedicated page for Nice news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on Nice stock.
NICE Ltd, branded as NiCE and listed on Nasdaq under the symbol NICE, regularly publishes news that highlights its role in AI-powered customer experience and compliance-focused software. Company announcements and related SEC Form 6-K filings cover topics such as product launches, regional cloud deployments, strategic partnerships, acquisitions, financial results, and industry recognition.
Investors and observers following NICE news can see updates on the CXone and CXone Mpower platforms, which the company describes as CX AI and contact center-as-a-service solutions. Recent press releases have detailed deployments of CXone on sovereign cloud environments for regulated sectors, the launch of a dedicated CXone Mpower instance in South Africa with local data residency, and the integration of additional AI capabilities through the acquisition of Cognigy and partnerships with firms such as Afiniti.
NICE’s news flow also includes financial communications, including quarterly earnings releases furnished on Form 6-K that discuss cloud revenue trends, AI-related annual recurring revenue, and updated guidance. In addition, the company announces participation in investor conferences, capital markets events, and the appointment of senior executives, reflecting its corporate and governance developments.
For those tracking the evolution of AI in customer experience, NICE news provides insight into how the company is expanding its CX AI ecosystem, forming alliances with technology and communications providers, and addressing data sovereignty and compliance requirements in regions such as Europe and Africa. Regular updates on awards and analyst assessments, including recognition in IDC MarketScape evaluations, further illustrate how the company positions its platforms within the contact center and customer engagement market.
News
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NICE announced an expanded strategic collaboration with AWS to accelerate AI-powered customer service automation solutions. The partnership integrates CXone Mpower platform with AWS services including Amazon Q, Amazon SageMaker, and Amazon Bedrock. Key features include Mpower Agents for instant AI agent creation, CXone Mpower Orchestrator for workflow automation, and Mpower Copilot for real-time AI guidance. The collaboration leverages NICE's customer service expertise and data with AWS's cloud infrastructure and AI capabilities to enable enterprise-wide automation, real-time decision making, and improved customer experience. The partnership aims to transform business operations across front, middle, and back office functions using AWS's Nova family of large language models.
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NICE (NASDAQ: NICE) has launched CXone Mpower Agents, an innovative AI solution that creates and deploys automated agents across enterprise operations. These AI agents can be generated instantly using no-code prompts and are designed to handle complete service workflows across front, middle, and back office operations. Unlike traditional AI agents limited to conversations, Mpower Agents can process claims, approve refunds, and execute various tasks while seamlessly integrating with CXone Mpower's ecosystem including APIs, Knowledge, Experience Memory, and Enlighten Models. The solution features customizable agent personalities through vibe-coding and operates through Mpower Copilot for employee support or Mpower Autopilot for direct customer service. This launch represents a shift from conversational AI to outcome-focused automation in customer experience management.
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NICE (NASDAQ: NICE) has announced a strategic partnership with Snowflake to enhance its CXone Mpower platform through Snowflake's AI Data Cloud. The collaboration enables secure data sharing across front, middle, and back offices, combining NICE's AI customer service automation with Snowflake's platform. The integration creates a centralized data lake for all interaction data, allowing organizations to automate processes like service fulfillment, billing, and claims handling. Available now, the partnership helps enterprises break down data silos, enabling seamless access to customer interaction data and facilitating AI-driven workflows. The collaboration aims to improve customer experience by enabling faster, smarter, and more personalized service delivery while streamlining operational efficiency across the enterprise.
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H&R Block has successfully transformed its customer service operations using NICE CXone Mpower, transitioning from traditional brick-and-mortar to a digital-first, AI-powered care system. The transformation began with a 60-day migration to NICE in 2020, followed by implementing a new IVR system that handled over 5 million calls in four months during the pandemic. The company has achieved significant results including seven-figure cost savings and improved customer satisfaction through AI capabilities like Autopilot and AI-powered coaching. The platform enables H&R Block to efficiently scale during tax season, supporting thousands of agents across voice and digital channels while automating both simple and complex tax-related inquiries. This strategic shift positions H&R Block to deliver modern customer experiences that combine self-service convenience with expert support.
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NICE (NASDAQ: NICE) announced that KeyBank, one of the nation's largest bank-based financial institutions, has enhanced its financial crime operations using the X-Sight AI Enterprise Platform. The implementation includes fraud and anti-money laundering capabilities through a SaaS platform, featuring NICE Actimize's Integrated Fraud Management system and ActOne case management. The modernization aims to reduce system downtime, improve reliability, and enable swift adaptation to regulatory changes. KeyBank also implemented X-Sight Enterprise for Anti-Money Laundering with CDD capabilities. Additionally, KeyBank utilizes NICE's AI-powered workforce augmentation tools, which have improved operational efficiency by enhancing forecasting, scheduling, and PTO management, resulting in hundreds of man-hours saved during peak periods.
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NiCE (NASDAQ: NICE) and Route 101 have secured a major contract with the UK's Department for Work and Pensions (DWP) to transform citizen services through the implementation of CXone Mpower platform. The project involves modernizing DWP's contact center operations, which supports over 40,000 agents, by migrating from legacy on-premise infrastructure to a secure, UK-sovereign cloud platform. The initiative will enhance both phone and digital services while ensuring data sovereignty within a compliant UK-based environment. The partnership aims to drive service innovation and operational efficiency for one of Europe's largest contact centers, supporting DWP's Service Modernisation agenda and workforce upskilling efforts.
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NICE (NASDAQ: NICE) has announced it will host its Financial Analyst and Investor Day via webcast on Tuesday, June 17, 2025, at 2:00 p.m. ET. The event will be broadcast live from Las Vegas during the company's Interactions annual user conference. Interested parties can access the webcast through NICE's investor relations website at www.nice.com/company/investors/upcoming-event. For those unable to attend the live broadcast, a replay will be made available on the same website following the event.
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State Employees' Credit Union (SECU), serving 2.8 million members, has successfully transformed its contact center operations using NiCE CXone Mpower, an AI-driven cloud platform. The implementation has yielded impressive results, including 94% member satisfaction, reduction in wait times from 300 to under 60 seconds, and 90% agent participation in AI workforce tools. The platform unified SECU's service channels, enhanced workforce management, and achieved 20% reduction in administrative effort. SECU's EVP of Member Experience, Jared Benesh, praised the transformation as a game-changer, while NiCE's CX Division President Barry Cooper emphasized the advantages of their unified platform approach over fragmented solutions. SECU plans to further expand its use of NiCE's AI capabilities, including Autopilot and Voice Authentication features.
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Route 101, a cloud systems integrator, has secured a major contract with the UK's Department for Work and Pensions (DWP) in collaboration with NiCE. The partnership will implement NiCE's CXone Mpower platform to transform DWP's citizen services through a UK-sovereign Citizen Experience Platform. The project will modernize one of Europe's largest contact centers, supporting over 40,000 agents and enhancing both phone and digital services. The implementation will facilitate DWP's transition from legacy on-premise infrastructure to a secure, UK-based cloud platform, ensuring data sovereignty and compliance. This strategic partnership marks a significant milestone for Route 101 and reinforces NiCE's expansion in the UK market following its success in the EU.
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NICE announced its 2025 International Partner Award winners at Partner Summit events in Croatia and Thailand, recognizing excellence in customer service automation and CXone Mpower implementation. Key winners include SVL Business Solutions (UK&I Partner), Optus Enterprise Solutions (APAC Partner), Natilik (Disruptor Partner), and Cirrus (Game Changer Partner). Other notable recipients were Singtel (APAC Rookie), NTT DATA (APAC Rising Star), and CCT Solutions (European Partner). The awards highlight successful partnerships driving AI adoption, customer service innovation, and digital transformation across international markets. President Darren Rushworth emphasized NICE's partner-first strategy and increased investment in their global ecosystem.
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FAQ
What is the current stock price of Nice (NICE)?
The current stock price of Nice (NICE) is $112.21 as of January 22, 2026.
What is the market cap of Nice (NICE)?
The market cap of Nice (NICE) is approximately 7.0B.
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