Nice Ltd Stock Price, News & Analysis

Certified Languages International, a global language services provider supporting 230 languages, has chosen NICE CXone Mpower to modernize its customer service operations. The company, which handles thousands of daily interpretation requests across healthcare, financial services, retail, and BPO sectors, will transition from multiple vendors to a unified platform.

The implementation of CXone Mpower Essentials Suite will enable quick language identification, interpreter availability checking, and seamless client-interpreter connections. This migration aims to streamline workflow automation and create a consolidated knowledge base for agents and interpreters.

The partnership with NICE (Nasdaq: NICE) is designed to support Certified Languages International's 24/7 on-demand interpretation services growth while delivering personalized customer experiences.

NICE (Nasdaq: NICE) reported significant growth in AI-powered customer service interactions in 2024, with CXone Mpower Autopilot seeing a 400% increase in interactions. The platform processed 6 billion AI-augmented interactions and analyzed 2 trillion words monthly, equivalent to 123,560 years of knowledge consumption.

Notable customer successes include:

• Sony achieved 15.9% self-service resolution rate with 40% automation-ready inquiries
• Carnival UK streamlined 1.2 million guest interactions annually
• TD Bank Group reduced customer wait times by 88 million minutes while handling 11% more calls
• Lowes saved over $1 million in operational costs and automated 434,000 scheduling hours
• CVS Caremark achieved 40% increase in scheduling sentiment, 18% improved efficiency, and 14% reduction in administrative tasks

Weave (NYSE: WEAV) announced a planned CFO transition, with current CFO Alan Taylor set to retire at the end of Q1 2025. Jason Christiansen, currently Vice President of Finance, will succeed Taylor as CFO. Christiansen, who has been with Weave for four years overseeing financial planning and analysis, played a key role in the company's 2021 IPO and business transformation initiatives.

Christiansen's experience includes developing Weave's payments business strategy and managing technology and business intelligence teams. Before joining Weave, he held senior leadership positions at NICE (NASDAQ: NICE) and inContact, bringing significant SaaS scaling experience. He started his career as a CPA at Deloitte and holds degrees from Idaho State University and Utah State University.

The transition is planned to be seamless, with Taylor supporting the handover process before his retirement.

NICE reported strong financial results for 2024, with total annual revenue growing 15% to $2.7 billion. The company's cloud revenue increased 25% year-over-year, reaching $2 billion. Key highlights include:

- Non-GAAP operating margin improved by 150 basis points to 31.1%
- Operating cash flow grew 48% to $833 million
- 97% of large enterprise CXone Mpower deals over $1M ARR included advanced AI solutions
- Fourth quarter revenues increased 16% to $721.6 million
- Full-year net income reached $442.6 million, up from $338.3 million in 2023

For 2025, NICE projects 7% revenue growth to $2.918-2.938 billion and expects 12% growth in cloud revenue. The company maintains a strong financial position with $1.62 billion in cash and investments, against $458.8 million in debt.

NICE (Nasdaq: NICE) has announced it will release its fourth quarter 2024 financial results on Thursday, February 20, 2025, before the NASDAQ Stock Exchange opens. The company will host a conference call to discuss the results at 8:30 AM Eastern Time (1:30 PM UK, 3:30 PM Israel).

Investors and interested parties can access the earnings conference call via webcast on NICE's website or through a dial-in option. Registration for both access methods is available on the company's upcoming event page.

NICE (Nasdaq: NICE) announced that the Fire Department of New York (FDNY) has selected NICE Investigate, part of the Evidencentral platform, to digitally transform its digital evidence management for fire investigations. The FDNY's Bureau of Fire Investigation will use the cloud-based Software as a Service solution to streamline how it collects, analyzes, and shares digital evidence for suspicious fire cases.

The solution will consolidate various types of evidence including crime scene photos, CAD records, 911 calls, and CCTV video into a single platform. Key features include AI and automation capabilities for object detection, redaction, automated case building, transcription, and analytics. The system will integrate with FDNY's case management and electronic records systems, enabling investigators to efficiently request and share evidence with law enforcement partners and prosecutors through secure links.

Brinqa, a leader in Unified Exposure Management, has appointed Dan Pagel as its new CEO, with founding CEO Amad Fida transitioning to Chairman of the Board. Pagel, who previously served as CEO of Playvox (acquired by NICE), brings extensive experience in endpoint, identity, and network security from roles at Britive, NetMotion, and MobileIron.

The leadership change comes as Brinqa strengthens its position in Continuous Threat Exposure Management, offering an Exposure Assessment Platform that unifies large-scale exposure data with business data. The company, backed by Insight Partners, is expanding operations and hiring for GTM, R&D, and customer support roles globally. Brinqa has also been recognized in Built In's 2025 Best Places to Work Awards for the third time.

NICE (Nasdaq: NICE) has launched nominations for its 2025 PSAPs' Finest Awards, marking the program's twentieth anniversary since its inception in 2005. The awards recognize excellence in emergency communications centers (ECC) across multiple categories including Lifetime Achievement, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year.

The program is open to all emergency communication centers and their employees, regardless of whether they are NICE customers. Nominations can be submitted online through June 1, 2025, and will be evaluated by an independent judging panel comprising industry professionals from various organizations across North America.

NICE Public Safety & Justice serves over 3,000 customers with its Evidencentral platform, which integrates technologies to provide a unified view of digital evidence for public safety and criminal justice agencies.

The San Francisco Department of Emergency Management (DEM), which handles over 1 million 911 calls annually, has selected NICE Inform Elite to enhance its emergency services. NICE Inform Elite, part of NICE’s Evidencentral platform, offers a consolidated solution for capturing and analyzing 911 communications and incident data. This includes automated tools for Quality Assurance (QA) reviews and fulfilling evidence and FOIA requests. The system integrates various data types such as 911 calls, texts, radio communications, and CAD data to improve performance and accuracy.

Michelle Geddes, CIO of San Francisco DEM, highlighted that NICE's solutions will improve the speed and accuracy of emergency responses and support partner agencies in the criminal justice process. Chris Wooten, Executive VP of NICE, emphasized the company's commitment to supporting San Francisco DEM.

The newly renovated 911 dispatch center will benefit from NICE Inform Elite’s ability to automate QA reviews, target specific types of calls for review, and manage evidence and FOIA requests efficiently. This automation will save time for managers and records custodians, allowing them to focus on staff support and training.