Nice Ltd Stock Price, News & Analysis

NICE (Nasdaq: NICE) has launched CXone Mpower Orchestrator, a groundbreaking solution that delivers end-to-end automation for customer service by unifying virtual agents, live agents, and back-office workflows on a single AI platform.

The solution, unveiled at Enterprise Connect, integrates AI-driven insights, third-party applications, and enterprise-wide workflows into a unified framework. Key features include:

• Seamless workflow orchestration across all customer service operations
• Intelligent process analysis with real-time metrics
• Predictive optimization using AI-driven insights
• Business-user empowerment through conversational interface

According to Dataversity, about 68% of IT professionals cite data silos as a top concern for 2025. CXone Mpower Orchestrator addresses this by eliminating silos and providing seamless integration across the customer service landscape.

NICE (Nasdaq: NICE) announced that the Office of the State's Attorney for Prince George's County (Maryland) has selected NICE Justice, an AI-powered solution from NICE's Evidencentral platform, to enhance its prosecutorial effectiveness. The office, serving nearly one million residents and handling approximately 30,000 criminal cases annually, will use the cloud-based solution to transform digital evidence management.

The implementation, funded through FY23 Department of Justice COPS Program, will streamline how attorneys receive, manage, and share digital evidence. NICE Justice features AI capabilities including object detection, automated case building, video/audio transcription, translation, and evidence connection analysis. The system will provide a unified portal for evidence upload from over two dozen law enforcement agencies, automatically consolidating materials into cloud-stored digital case folders.

Certified Languages International, a global language services provider supporting 230 languages, has chosen NICE CXone Mpower to modernize its customer service operations. The company, which handles thousands of daily interpretation requests across healthcare, financial services, retail, and BPO sectors, will transition from multiple vendors to a unified platform.

The implementation of CXone Mpower Essentials Suite will enable quick language identification, interpreter availability checking, and seamless client-interpreter connections. This migration aims to streamline workflow automation and create a consolidated knowledge base for agents and interpreters.

The partnership with NICE (Nasdaq: NICE) is designed to support Certified Languages International's 24/7 on-demand interpretation services growth while delivering personalized customer experiences.

NICE (Nasdaq: NICE) reported significant growth in AI-powered customer service interactions in 2024, with CXone Mpower Autopilot seeing a 400% increase in interactions. The platform processed 6 billion AI-augmented interactions and analyzed 2 trillion words monthly, equivalent to 123,560 years of knowledge consumption.

Notable customer successes include:

• Sony achieved 15.9% self-service resolution rate with 40% automation-ready inquiries
• Carnival UK streamlined 1.2 million guest interactions annually
• TD Bank Group reduced customer wait times by 88 million minutes while handling 11% more calls
• Lowes saved over $1 million in operational costs and automated 434,000 scheduling hours
• CVS Caremark achieved 40% increase in scheduling sentiment, 18% improved efficiency, and 14% reduction in administrative tasks

Weave (NYSE: WEAV) announced a planned CFO transition, with current CFO Alan Taylor set to retire at the end of Q1 2025. Jason Christiansen, currently Vice President of Finance, will succeed Taylor as CFO. Christiansen, who has been with Weave for four years overseeing financial planning and analysis, played a key role in the company's 2021 IPO and business transformation initiatives.

Christiansen's experience includes developing Weave's payments business strategy and managing technology and business intelligence teams. Before joining Weave, he held senior leadership positions at NICE (NASDAQ: NICE) and inContact, bringing significant SaaS scaling experience. He started his career as a CPA at Deloitte and holds degrees from Idaho State University and Utah State University.

The transition is planned to be seamless, with Taylor supporting the handover process before his retirement.

NICE reported strong financial results for 2024, with total annual revenue growing 15% to $2.7 billion. The company's cloud revenue increased 25% year-over-year, reaching $2 billion. Key highlights include:

- Non-GAAP operating margin improved by 150 basis points to 31.1%
- Operating cash flow grew 48% to $833 million
- 97% of large enterprise CXone Mpower deals over $1M ARR included advanced AI solutions
- Fourth quarter revenues increased 16% to $721.6 million
- Full-year net income reached $442.6 million, up from $338.3 million in 2023

For 2025, NICE projects 7% revenue growth to $2.918-2.938 billion and expects 12% growth in cloud revenue. The company maintains a strong financial position with $1.62 billion in cash and investments, against $458.8 million in debt.

NICE (Nasdaq: NICE) has announced it will release its fourth quarter 2024 financial results on Thursday, February 20, 2025, before the NASDAQ Stock Exchange opens. The company will host a conference call to discuss the results at 8:30 AM Eastern Time (1:30 PM UK, 3:30 PM Israel).

Investors and interested parties can access the earnings conference call via webcast on NICE's website or through a dial-in option. Registration for both access methods is available on the company's upcoming event page.

NICE (Nasdaq: NICE) announced that the Fire Department of New York (FDNY) has selected NICE Investigate, part of the Evidencentral platform, to digitally transform its digital evidence management for fire investigations. The FDNY's Bureau of Fire Investigation will use the cloud-based Software as a Service solution to streamline how it collects, analyzes, and shares digital evidence for suspicious fire cases.

The solution will consolidate various types of evidence including crime scene photos, CAD records, 911 calls, and CCTV video into a single platform. Key features include AI and automation capabilities for object detection, redaction, automated case building, transcription, and analytics. The system will integrate with FDNY's case management and electronic records systems, enabling investigators to efficiently request and share evidence with law enforcement partners and prosecutors through secure links.

Brinqa, a leader in Unified Exposure Management, has appointed Dan Pagel as its new CEO, with founding CEO Amad Fida transitioning to Chairman of the Board. Pagel, who previously served as CEO of Playvox (acquired by NICE), brings extensive experience in endpoint, identity, and network security from roles at Britive, NetMotion, and MobileIron.

The leadership change comes as Brinqa strengthens its position in Continuous Threat Exposure Management, offering an Exposure Assessment Platform that unifies large-scale exposure data with business data. The company, backed by Insight Partners, is expanding operations and hiring for GTM, R&D, and customer support roles globally. Brinqa has also been recognized in Built In's 2025 Best Places to Work Awards for the third time.