Nice Ltd Stock Price, News & Analysis

Maxicare, a leading Philippine HMO, has implemented NICE Workforce Management (WFM) to enhance its customer experience across multiple BPO partners. The implementation has led to significant improvements, including better forecast accuracy by 10%, reduced overscheduling, decreased response times, and fewer abandoned calls. The company achieved 90% customer satisfaction by restructuring business processes and implementing governance and change management practices. The WFM solution eliminated silos from different systems, bringing more structure to contact center operations and enabling data-driven insights on interactions.

NICE announced that AUSIEX, a leading Australian wholesale trading solutions provider, has implemented the NICE CXone cloud-native contact center platform. Following its acquisition by NRI in 2020, AUSIEX chose CXone for its comprehensive functionality and integration capabilities. The implementation has enabled AUSIEX to transition from basic inbound calls to an AI-driven omnichannel approach, resulting in a 33% increase in customer engagement. The platform provides automated real-time reporting and analytics, replacing manual processes, and includes new features like webchat and call-back capabilities.

TF Bank, a Swedish digital bank, has selected NICE Actimize AML Essentials, a cloud-based anti-money laundering solution suite, to enhance its financial crime prevention program. The implementation includes AI-driven solutions for Transaction Monitoring, Customer Due Diligence, and Screening. The system offers rapid deployment and reduced overhead costs while effectively addressing global regulations and automating manual processes. NICE Actimize's entity-centric approach monitors money laundering risks throughout the customer lifecycle, featuring AML-tailored analytics and advanced matching capabilities for party and real-time payments screening.

NICE announced record growth for its CLUB ONE customer loyalty program, reporting a 150% membership surge in 2024 and over 100,000 completed member activities. Launched in 2023, the program has earned the Excellence in B2B Community Engagement award from Global Brands Magazine. CLUB ONE offers CX leaders using CXone opportunities for learning, networking, and influencing CX future through various activities including thought leadership, eLearning certifications, success sharing, and UX research participation. Members can earn points redeemable for rewards and advance their careers through CLUB ONE Academy certifications.

NICE (Nasdaq: NICE) has been named the only vendor to receive Gartner® Peer Insights™ CCaaS Customers' Choice recognition for the second time in 2024. Based on 87 reviews as of November 2023, NICE achieved an overall rating of 4.6 out of 5, with 91% of customers recommending the company. The company received outstanding scores for its CXone Product Capabilities (4.8/5), Sales Experience (4.7/5), and Deployment Experience (4.7/5). NICE CXone Mpower, their hyper AI platform for customer service automation, enables enterprises to design and operate automation for workflows, agents, and knowledge at scale.

NICE reported strong Q3 2024 results with total revenue reaching $690.0 million, up 15% year-over-year. Cloud revenue grew 24% to $500.1 million, with Cloud ARR exceeding $2 billion. The company demonstrated robust profitability with non-GAAP operating margin reaching a record 32%, and non-GAAP EPS increasing 27% to $2.88. Operating cash flow grew 32% to $159 million. NICE maintained its full-year 2024 revenue guidance of $2,715-2,735 million and raised EPS guidance to $10.95-11.15, representing 26% growth at midpoint compared to 2023.

NICE Actimize has been positioned as a Category Leader in the Chartis Research Communications Surveillance Solutions 2024 Vendor Landscape Report. The company achieved top scores in the RiskTech Quadrant across Market Potential and Completeness of Offering axes. SURVEIL-X, their flagship solution, received the highest best-in-class rating for audio, voice analytics, and detection analytics capabilities. The solution provides comprehensive surveillance coverage for all communication modalities, featuring advanced technologies like natural language understanding, built-in transcription, and integrated case management.

NICE (Nasdaq: NICE) has announced it will release its third quarter 2024 financial results on Thursday, November 14, 2024, before the NASDAQ Stock Exchange opens. The company will host a conference call to discuss the results at 8:30 AM Eastern Time (1:30 PM UK, 3:30 PM Israel). Investors can access the webcast through NICE's website investor relations section, where registration is required for both webcast and dial-in options.

NICE has launched CXone Mpower SmartSpeak, an AI-powered solution that provides real-time language interpretation for customer service and sales interactions. The technology, powered by OneMeta, enables seamless communication across nearly 100 languages and dialects, allowing customers to interact in their preferred language while automatically translating conversations to the agent's language. This eliminates the need for costly third-party language support services and enables businesses to expand their international reach without requiring additional multilingual staff.