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McHenry County State's Attorney's Office has announced the deployment of NICE Justice digital evidence management solution to enhance their criminal justice process. As the third State's Attorney's office in Illinois to adopt this AI-powered system, McHenry County aims to streamline how they handle digital evidence from their 36 law enforcement partners across approximately 3,000 criminal cases annually.

The cloud-based solution features AI capabilities including face detection, automated case building, video and audio transcription, and optical character recognition. This implementation will help the office manage growing volumes of digital evidence more efficiently, particularly high-resolution video files from various sources including CCTV, body-worn cameras, and in-car cameras.

NICE (Nasdaq: NICE) announced that the Calcasieu Parish District Attorney's Office will deploy NICE Justice, becoming Louisiana's first DA's office to digitally transform evidence management. The AI-powered solution, part of NICE's Evidencentral platform, will streamline how the office handles digital evidence from body-worn cameras, cell phones, CCTV, and police dashcams.

The office, serving 200,000 Parish residents with 130 staff members, handles approximately 15,000 cases annually. NICE Justice offers secure cloud storage, protecting against tropical weather and flooding risks while providing AI capabilities for object detection, automated case building, video transcription, and evidence connections. The solution will eliminate manual processes and create a unified portal for law enforcement agencies to upload evidence.

NICE (Nasdaq: NICE) announced that the Monterey County District Attorney's Office in California has selected NICE Justice, an AI-powered digital evidence management solution. The office, which reviews over 15,000 felony and misdemeanor cases annually with 57 attorneys and 27 investigators, will use the cloud-based platform to centralize and streamline digital evidence management from 15 primary municipal law enforcement agencies and other partners.

NICE Justice offers features including AI-powered object detection, automated case building, video/audio transcription and translation, and evidence connection analysis. The platform simplifies evidence intake through a secure online portal, automatically organizes digital case folders, and provides integrated tools for trial preparation, including video clipping, redaction, and evidence sharing capabilities.

Fulton Bank has selected NICE's AI-powered solutions to enhance its digital transformation efforts. The bank will implement CXone Mpower Copilot, CXone Mpower Autopilot, and CXone Mpower Expert to improve customer service automation and agent support. These solutions will create a consolidated knowledge base, enabling faster customer resolutions and improved self-service capabilities across multiple channels. The Generative AI-powered Copilot will provide real-time customer information and next-best actions to bank employees, while Autopilot will enhance self-service experiences using the bank's knowledge base.

Prosper, a financial services company, has selected NICE as their CX transformation partner to enhance their customer experience operations. NICE CXone Mpower will enable Prosper to manage CX holistically, scale effectively, and mitigate risk. The platform offers tools for agile responses to market changes, proactive outbound engagement with SmartReach, and improvements in forecasting, scheduling, and intraday management through Workforce Management capabilities. Additionally, NICE Interaction Analytics with Enlighten AI for Complaint Management will automatically surface and remediate customer complaints, while Enlighten for Customer Satisfaction will coach agents on key soft skills. Prosper aims to leverage these solutions to enhance customer engagement and drive revenue growth.

Travel + Leisure Co. has partnered with NICE to enhance its vacation ownership customer experience by integrating the NICE CXone Mpower platform. This move unifies multiple lines of business and displaces several vendors, setting a new standard for customer service. The platform will streamline workflows, provide AI-driven tools for real-time agent guidance, and improve omnichannel capabilities. These enhancements aim to exceed member communication expectations and empower agents to deliver seamless service. Annie Roberts, SVP of Owner Services, emphasized the need for a flexible technology platform to serve customers and associates effectively. Barry Cooper, President of NICE's CX Division, highlighted that this adoption enables Travel + Leisure Co. to offer personalized, high-quality service, aligning with their mission to facilitate global vacations.

NICE reported significant growth in digital customer interactions during the Black Friday and Cyber Monday shopping weekend, with an 80% year-over-year increase. The company's CXone MPower AI platform managed record-breaking automated customer interactions, including single-day YOY spikes of 143% and 120%.

The platform helps businesses design, build, and automate workflows, agents, and knowledge management systems to handle peak holiday shopping traffic efficiently. Wine Country Gift Baskets reported improved customer service performance using NICE's solutions during the holiday rush, managing interactions across multiple channels including phone, chat, and email.

NICE has released its 2023 Environmental, Social, and Governance (ESG) report, showcasing significant achievements in sustainable business practices. The company reinvested 15% of revenue into R&D, employing over 2,700 R&D engineers. Key accomplishments include:

• 100% compliance in employee ethics training
• Launch of NICE Leadership Academy
• 40,000 employee volunteer hours across 120+ non-profits
• 270 teenage girls completed Code:Coda program
• 12% reduction in Scope 1 and 2 carbon emission intensity

The company improved its ESG ratings, advancing from D to C in CDP assessment and securing MSCI's AAA rating. NICE's commitment to sustainability extends to its data centers, prioritizing providers using renewable energy and improved efficiency.

Great Southern Bank, in collaboration with NICE and Optus, has implemented the CXone Mpower platform to enhance customer service through AI-driven automation. The bank, one of Australia's largest customer-owned financial institutions, offers a variety of services including accounts, loans, and insurance. By adopting CXone Mpower, the bank has significantly reduced customer wait times and improved interaction across channels like email and live chat. Key benefits include over 80% of calls answered within 30 seconds and reduced manual notetaking with AutoSummary. This initiative aims to support vulnerable customers and streamline operations through advanced AI capabilities and analytics.