Welcome to our dedicated page for Nice news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on Nice stock.
NICE Ltd, branded as NiCE and listed on Nasdaq under the symbol NICE, regularly publishes news that highlights its role in AI-powered customer experience and compliance-focused software. Company announcements and related SEC Form 6-K filings cover topics such as product launches, regional cloud deployments, strategic partnerships, acquisitions, financial results, and industry recognition.
Investors and observers following NICE news can see updates on the CXone and CXone Mpower platforms, which the company describes as CX AI and contact center-as-a-service solutions. Recent press releases have detailed deployments of CXone on sovereign cloud environments for regulated sectors, the launch of a dedicated CXone Mpower instance in South Africa with local data residency, and the integration of additional AI capabilities through the acquisition of Cognigy and partnerships with firms such as Afiniti.
NICE’s news flow also includes financial communications, including quarterly earnings releases furnished on Form 6-K that discuss cloud revenue trends, AI-related annual recurring revenue, and updated guidance. In addition, the company announces participation in investor conferences, capital markets events, and the appointment of senior executives, reflecting its corporate and governance developments.
For those tracking the evolution of AI in customer experience, NICE news provides insight into how the company is expanding its CX AI ecosystem, forming alliances with technology and communications providers, and addressing data sovereignty and compliance requirements in regions such as Europe and Africa. Regular updates on awards and analyst assessments, including recognition in IDC MarketScape evaluations, further illustrate how the company positions its platforms within the contact center and customer engagement market.
NICE Actimize (NASDAQ: NICE) has been named a Leader in Anti-Money Laundering solutions by Forrester Research in their Q2 2025 Wave™ report. The company achieved the highest possible scores across all ten criteria in the current offering category, including AI/ML based risk scoring, data integration, and watchlist management.
The company also excelled in the strategy category, receiving top scores in vision, adoption, pricing flexibility, and community criteria. Forrester highlighted NICE Actimize's strength in cloud migration and its innovative use of generative AI across all AML areas. The report specifically praised the company's intuitive data integration capabilities, powerful rules-based transaction risk scoring, and its catalog of built-in AI and ML risk-scoring models for transaction monitoring.
NICE Actimize (NASDAQ: NICE) has launched Xceed AI agents as part of its Xceed AI FRAML solutions, designed to enhance fraud detection and AML compliance. These AI agents function as collaborative partners, continuously learning and adapting to evolving threats in financial crime prevention.
The AI agents specialize in automating key workflows including alert triage, backlog categorization, and high-risk case summarization. They feature conversational adaptability and advanced clustering capabilities to improve analyst workflows and reduce false positives.
Key capabilities include:
- Transform FRAML with advanced machine learning
- Provide AI-driven alert optimization
- Drive collaborative AI investigations
- Reduce false positives through advanced segmentation
- Increase analyst productivity with CoPilot tools
NICE (Nasdaq: NICE) announced that the Hidalgo County Criminal District Attorney's Office has chosen NICE Justice, an AI-powered solution from NICE's Evidencentral platform, to modernize their evidence management system. The implementation aims to streamline case processing and enhance justice delivery in one of Texas's most populous counties, serving approximately one million residents.
The DA's office, handling 24,000 to 30,000 criminal cases annually, currently receives evidence from over 25 law enforcement agencies in various formats, primarily through physical media. NICE Justice will provide a unified, cloud-based portal for evidence submission, featuring AI-powered capabilities including object detection, automated case building, video/audio transcription, translation, and analytics.
The solution addresses key challenges by eliminating manual evidence handling, automating discovery sharing with defense attorneys, and providing integrated tools for trial preparation. District Attorney Terry Palacios emphasized that this digital transformation will help manage growing evidence intake more efficiently while protecting defendants' due process rights.
NICE Actimize (NASDAQ: NICE) has unveiled the next generation of X-Sight ActOne, featuring new Agentic AI capabilities designed to transform fraud and financial crime prevention programs. The platform integrates advanced Machine Learning, Natural Language Processing, and Generative AI to automate financial crime prevention workflows.
The enhanced platform's InvestigateAI component demonstrates a 50% reduction in investigation time by understanding institutional policies, recognizing investigation context, and determining relevant data sources. Key features include autonomous investigation planning, real-time data integration, and continuous learning capabilities.
The system maintains transparency through explainable AI insights and actions, ensuring confidence for analysts and auditors. It leverages access to billions of daily financial transactions and global insights on confirmed fraud, money laundering, and trading misconduct, while maintaining compliance with data privacy regulations through robust security measures.
NICE Actimize (NASDAQ: NICE) has released its '2025 EMEA Financial Fraud Trends' report, developed with Chartis Research, highlighting critical fraud trends across Europe, Middle East, and Africa. The survey of 90 fraud professionals reveals significant insights into emerging threats and technological solutions.
Key findings show that social engineering leads fraud typologies, with scams affecting 100% of UK institutions compared to 64% in other EMEA regions. Account takeover (66%), phishing (72%), and bot attacks (66%) remain significant threats. First-party fraud shows concerning trends with money mules (61%) and identity theft (54%) having major impacts.
The report emphasizes that technological advancement, particularly network analytics, machine learning, and Generative AI, will be important in fraud detection over the next 12-18 months. Consumer reimbursement obligations and fraud liability shifts are identified as key policy drivers affecting fraud prevention strategies.
NICE (Nasdaq: NICE) and Deloitte Digital have announced a strategic alliance aimed at transforming customer service through AI and automation. The partnership focuses on implementing end-to-end AI-powered service solutions to enhance customer experience workflows.
The collaboration leverages NICE's CXone Mpower platform, an AI-powered solution designed to manage complex operations with enhanced precision and scale. The platform enables businesses to control and customize their customer service workflow with brand-specific guardrails.
Deloitte Digital will contribute its industry expertise to implement NICE's product portfolio, offering comprehensive services from strategy development to daily operations. The alliance aims to help organizations create more personalized and proactive customer interactions while boosting productivity through cost-effective solutions.
NICE (Nasdaq: NICE) has been awarded the Overall Best of Enterprise Connect and Best Innovation in Customer Experience at Enterprise Connect 2025 for its CXone Mpower Orchestrator. This innovative solution is the first comprehensive end-to-end AI automation platform for customer service that unifies virtual agents, live agents, and back-office workflows.
The CXone Mpower Orchestrator, built natively on the CXone Mpower platform, integrates AI-driven insights, third-party applications, and enterprise-wide workflows into a unified framework. Unlike traditional tools, it dynamically analyzes, predicts, and optimizes processes across the entire service ecosystem, enabling businesses to personalize workflows and forecast automation, satisfaction, and process improvements.
The solution specifically addresses the challenge of siloed operations in customer service, providing clarity and control of workflows across multiple channels and organizational boundaries.
NICE (Nasdaq: NICE) has been recognized as a Leader in the 2024 IDC MarketScape Worldwide Conversational Intelligence and Analytics Vendor Assessment, among 16 evaluated vendors. The recognition highlights NICE's CXone Mpower platform, which consolidates conversational intelligence and analytics into a single, AI-powered solution.
The IDC MarketScape report recommends NICE for organizations seeking a conversational analytics vendor with contact center, knowledge base, and customer self-service capabilities. The platform features over 1,000 pre-built CX AI models and is included in 97% of NICE's large enterprise deals over $1 million in ARR. The report emphasizes the platform's broad partner ecosystem and extensive vertical-specific AI model library, making it suitable for highly regulated industries.
NICE (Nasdaq: NICE) has launched CXone Mpower Orchestrator, a groundbreaking solution that delivers end-to-end automation for customer service by unifying virtual agents, live agents, and back-office workflows on a single AI platform.
The solution, unveiled at Enterprise Connect, integrates AI-driven insights, third-party applications, and enterprise-wide workflows into a unified framework. Key features include:
- Seamless workflow orchestration across all customer service operations
- Intelligent process analysis with real-time metrics
- Predictive optimization using AI-driven insights
- Business-user empowerment through conversational interface
According to Dataversity, about 68% of IT professionals cite data silos as a top concern for 2025. CXone Mpower Orchestrator addresses this by eliminating silos and providing seamless integration across the customer service landscape.
NICE (Nasdaq: NICE) announced that the Office of the State's Attorney for Prince George's County (Maryland) has selected NICE Justice, an AI-powered solution from NICE's Evidencentral platform, to enhance its prosecutorial effectiveness. The office, serving nearly one million residents and handling approximately 30,000 criminal cases annually, will use the cloud-based solution to transform digital evidence management.
The implementation, funded through FY23 Department of Justice COPS Program, will streamline how attorneys receive, manage, and share digital evidence. NICE Justice features AI capabilities including object detection, automated case building, video/audio transcription, translation, and evidence connection analysis. The system will provide a unified portal for evidence upload from over two dozen law enforcement agencies, automatically consolidating materials into cloud-stored digital case folders.
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