Welcome to our dedicated page for Nice news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on Nice stock.
NICE Ltd. reports developments as a foreign issuer and enterprise software company focused on AI-powered cloud platforms for customer engagement and financial crime and compliance. News commonly covers CXone and CXone Mpower deployments, NiCE Cognigy conversational and agentic AI capabilities, and NICE Actimize fraud prevention, anti-money-laundering, risk management, and regulatory compliance solutions.
Company updates also include cloud revenue and AI ARR trends, share repurchase activity, product integrations with enterprise workflow and industry systems, customer deployments across banking, healthcare, broadband, IT services, and other sectors, analyst recognitions, fraud research, conferences, and shareholder meeting materials tied to its ordinary shares and American depositary receipts.
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NICE (NASDAQ: NICE) announced the winners of its Elite Partners of the Year awards at Interactions 2025 in Las Vegas, recognizing key partners who contributed to expanding CXone Mpower's global adoption. The awards span multiple categories including Accenture for Top Global System Integrator, Telarus for Top Technology Solution Distributor, and Verizon for Top Carrier Communication Partner. Regional winners include Betta for CALA, Bell Canada for Canada, and Deloitte GPS for Public Sector. Additional winners were Amplix (Top Trusted Advisor), Surfly (Top DEVone Partner), Tech Mahindra (Top Certified Implementation Partner), and AWS (Top Technology Partner). These partners were selected based on their expertise, certifications, and ability to deliver value to customers in advancing AI-driven customer service automation.
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NICE (NASDAQ: NICE) launches a global marketing campaign featuring actress Kristen Bell, positioning her as the 'Nicest Person in the World' to showcase their AI-powered solutions. The campaign, announced by CEO Scott Russell, demonstrates NICE's vision of creating AI experiences that are proactive, human-centered, and intuitive across customer service, safety, and financial integrity sectors. The initiative includes a four-part video series highlighting NICE's ability to predict and solve problems before they occur, featuring Bell as a role model for teaching AI to be more human. The campaign emphasizes three key pillars: predictive AI capabilities, intelligent resolution across channels, and seamless end-to-end journeys. This marketing effort aligns with NICE's rebranded focus on delivering AI solutions that are warm, smart, and effortlessly helpful.
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NICE announced an expanded strategic collaboration with AWS to accelerate AI-powered customer service automation solutions. The partnership integrates CXone Mpower platform with AWS services including Amazon Q, Amazon SageMaker, and Amazon Bedrock. Key features include Mpower Agents for instant AI agent creation, CXone Mpower Orchestrator for workflow automation, and Mpower Copilot for real-time AI guidance. The collaboration leverages NICE's customer service expertise and data with AWS's cloud infrastructure and AI capabilities to enable enterprise-wide automation, real-time decision making, and improved customer experience. The partnership aims to transform business operations across front, middle, and back office functions using AWS's Nova family of large language models.
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NICE (NASDAQ: NICE) has launched CXone Mpower Agents, an innovative AI solution that creates and deploys automated agents across enterprise operations. These AI agents can be generated instantly using no-code prompts and are designed to handle complete service workflows across front, middle, and back office operations. Unlike traditional AI agents limited to conversations, Mpower Agents can process claims, approve refunds, and execute various tasks while seamlessly integrating with CXone Mpower's ecosystem including APIs, Knowledge, Experience Memory, and Enlighten Models. The solution features customizable agent personalities through vibe-coding and operates through Mpower Copilot for employee support or Mpower Autopilot for direct customer service. This launch represents a shift from conversational AI to outcome-focused automation in customer experience management.
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NICE (NASDAQ: NICE) has announced a strategic partnership with Snowflake to enhance its CXone Mpower platform through Snowflake's AI Data Cloud. The collaboration enables secure data sharing across front, middle, and back offices, combining NICE's AI customer service automation with Snowflake's platform. The integration creates a centralized data lake for all interaction data, allowing organizations to automate processes like service fulfillment, billing, and claims handling. Available now, the partnership helps enterprises break down data silos, enabling seamless access to customer interaction data and facilitating AI-driven workflows. The collaboration aims to improve customer experience by enabling faster, smarter, and more personalized service delivery while streamlining operational efficiency across the enterprise.
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H&R Block has successfully transformed its customer service operations using NICE CXone Mpower, transitioning from traditional brick-and-mortar to a digital-first, AI-powered care system. The transformation began with a 60-day migration to NICE in 2020, followed by implementing a new IVR system that handled over 5 million calls in four months during the pandemic. The company has achieved significant results including seven-figure cost savings and improved customer satisfaction through AI capabilities like Autopilot and AI-powered coaching. The platform enables H&R Block to efficiently scale during tax season, supporting thousands of agents across voice and digital channels while automating both simple and complex tax-related inquiries. This strategic shift positions H&R Block to deliver modern customer experiences that combine self-service convenience with expert support.
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NICE (NASDAQ: NICE) announced that KeyBank, one of the nation's largest bank-based financial institutions, has enhanced its financial crime operations using the X-Sight AI Enterprise Platform. The implementation includes fraud and anti-money laundering capabilities through a SaaS platform, featuring NICE Actimize's Integrated Fraud Management system and ActOne case management. The modernization aims to reduce system downtime, improve reliability, and enable swift adaptation to regulatory changes. KeyBank also implemented X-Sight Enterprise for Anti-Money Laundering with CDD capabilities. Additionally, KeyBank utilizes NICE's AI-powered workforce augmentation tools, which have improved operational efficiency by enhancing forecasting, scheduling, and PTO management, resulting in hundreds of man-hours saved during peak periods.
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NiCE (NASDAQ: NICE) and Route 101 have secured a major contract with the UK's Department for Work and Pensions (DWP) to transform citizen services through the implementation of CXone Mpower platform. The project involves modernizing DWP's contact center operations, which supports over 40,000 agents, by migrating from legacy on-premise infrastructure to a secure, UK-sovereign cloud platform. The initiative will enhance both phone and digital services while ensuring data sovereignty within a compliant UK-based environment. The partnership aims to drive service innovation and operational efficiency for one of Europe's largest contact centers, supporting DWP's Service Modernisation agenda and workforce upskilling efforts.
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NICE (NASDAQ: NICE) has announced it will host its Financial Analyst and Investor Day via webcast on Tuesday, June 17, 2025, at 2:00 p.m. ET. The event will be broadcast live from Las Vegas during the company's Interactions annual user conference. Interested parties can access the webcast through NICE's investor relations website at www.nice.com/company/investors/upcoming-event. For those unable to attend the live broadcast, a replay will be made available on the same website following the event.
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State Employees' Credit Union (SECU), serving 2.8 million members, has successfully transformed its contact center operations using NiCE CXone Mpower, an AI-driven cloud platform. The implementation has yielded impressive results, including 94% member satisfaction, reduction in wait times from 300 to under 60 seconds, and 90% agent participation in AI workforce tools. The platform unified SECU's service channels, enhanced workforce management, and achieved 20% reduction in administrative effort. SECU's EVP of Member Experience, Jared Benesh, praised the transformation as a game-changer, while NiCE's CX Division President Barry Cooper emphasized the advantages of their unified platform approach over fragmented solutions. SECU plans to further expand its use of NiCE's AI capabilities, including Autopilot and Voice Authentication features.
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FAQ
What is the current stock price of Nice (NICE)?
The current stock price of Nice (NICE) is $84.68 as of June 19, 2026.
What is the market cap of Nice (NICE)?
The market cap of Nice (NICE) is approximately 5.0B.