Nice Ltd Stock Price, News & Analysis

NICE Actimize, a NICE (NASDAQ: NICE) business, has launched SURVEIL-X Behavior, an AI-powered solution within its SURVEIL-X Holistic Employee Conduct Surveillance suite. This new tool creates a comprehensive employee behavioral profile by aggregating data from various sources, including HR, customer complaints, and surveillance systems. It aims to proactively identify conduct risk factors and alert managers to potential issues.

Key features of SURVEIL-X Behavior include:

• Consolidation of metrics from multiple systems
• AI-driven analysis of employee behavior across various dimensions
• Monitoring of factors such as aggressive selling, expense violations, and conflicts of interest
• Customizable risk scoring and visual dashboards

iQor, a managed services provider, has been awarded the 2024 NICE CX Excellence Award in the Change Agents category for its innovative use of digital solutions in customer experience. The company's Symphony [AI]™ ecosystem, powered by NICE CXone and Enlighten, has been instrumental in optimizing customer journeys and enhancing engagement.

iQor's digital transformation initiatives have led to reduced operational costs, increased employee productivity, and improved customer experiences. The award recognizes iQor's successful implementation of customer service programs, including a U.S. airline's concierge program.

The company's strategic focus on leveraging AI and machine learning has driven customer satisfaction and business success. iQor was honored at Interactions 2024, alongside fellow winners Kaiser Permanente and Vera Bradley Customer Service, for its effective communication, optimal implementation of best practices, and thorough training of staff.

NICE has been named the overall market share leader for workforce management (WFM) in DMG Consulting's 2024 report, maintaining this position for the tenth consecutive year. NICE commands 33% of the total WFM seats, surpassing its closest competitor by over 750,000 seats. The company's WFM solution, part of its workforce engagement management (WEM) suite, leverages NICE Enlighten's AI to enhance employee performance and streamline workflows.

NICE's True-To-Interval (TTI) technology, combined with Inventory Insights, improves operational efficiency in digital blended contact centers by enabling intelligent staff planning and scheduling. The report highlights the rapid innovation in the WFM market, driven by AI, cloud technology, and digital channels. NICE WFM addresses the evolving needs of CX organizations, particularly in managing digital staffing demands, including asynchronous channels.

NICE (Nasdaq: NICE) has announced an expansion of its strategic collaboration with AT&T to provide integrated solutions for emergency communications centers. NICE is developing a unified incident capture and data analytics solution for AT&T NextGen 9-1-1 (NG9-1-1) technologies, designed to meet the evolving needs of 9-1-1 centers by enabling data capture and utilization for valuable insights.

The collaboration will be showcased at APCO 2024 in Orlando, Florida, from August 5-7. NICE Inform Elite will offer a comprehensive solution for capturing NG9-1-1 and other essential incident data, along with automated solutions for incident reconstruction, data analysis, and evidence production. This integration aims to provide 9-1-1 centers with a unique catalyst for transformation, allowing them to gain a full understanding of incidents, assess the impact of new technologies, and identify areas for improvement.

NICE Actimize, a NICE (NASDAQ: NICE) business, has won the 'Best Transaction Monitoring Solution' category in A-Team Group's 2024 RegTech Insight APAC awards. This marks their second consecutive win, recognizing the company's Suspicious Activity Monitoring (SAM) solution for its ability to address regulatory challenges in the Asia-Pacific market.

SAM offers multiple layers of defense using advanced machine learning algorithms to ensure comprehensive monitoring and rapid detection of potentially illicit transactions. The solution's entity-centric AML approach enriches profiles and uses segmentation to identify true suspicious activity. It also features next-generation analytics for advanced anomaly detection, model optimization, and network risk analytics.

NICE Actimize's solution is designed to help financial institutions in the APAC region overcome challenges such as high false positive rates and poor investigation efficiencies, while addressing regulations from various authorities including MAS, AUSTRAC, JFSA, and OJK.

Kraken, the leading utility digitization platform, has appointed Amir Orad as CEO. Orad brings 25 years of experience in scaling global technology businesses, having previously led Sisense to 17x growth and served as CEO of Nice Actimize. Kraken, part of Octopus Energy Group, is contracted to serve 54 million energy accounts worldwide through license agreements with major energy companies.

Greg Jackson, Founder & CEO of Octopus Energy Group, praised Orad's combination of technology expertise and experience in growing cloud businesses. Gavin Patterson, Chairman of Kraken, highlighted the platform's advanced data and machine learning capabilities, which offer utilities full management of the energy supply chain. Orad expressed enthusiasm for Kraken's mission to lead the global energy and utilities transformation using cutting-edge AI, analytics, and cloud technologies.

NICE (Nasdaq: NICE) has been recognized as a MetriStar Top Provider in the 2024 Metrigy reports for Self-Service, Agent Assist Applications, Workflow Automation Tools, and Workforce Optimization Suites. This recognition is based on high customer sentiment scores and documented business success with NICE's cloud platform and suite of workforce engagement management (WEM) and Enlighten solutions.

Key highlights include:

• Enlighten Autopilot, NICE's AI-powered self-service solution, integrates across a brand's CX ecosystem to resolve customer needs.
• Enlighten Copilot utilizes purpose-built AI for CX to analyze interactions in real-time, delivering next-best actions and targeted coaching.
• Enlighten Actions provides CX leaders with a 360-degree view of operations, optimizing automation and workflow efficiency.

NICE's AI solutions aim to augment and offload employee work, improving both employee and customer satisfaction.

NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized as the 'Most Innovative Client Onboarding & Lifecycle Management' solution in the 2024 A-Team Innovation Awards. The winning solution, X-Sight Onboard, offers comprehensive onboarding and Client Lifecycle Management (CLM) for regulated institutions. It fully automates the client onboarding process, enhancing client experience and ensuring regulatory compliance while accelerating time to revenue.

A major international banking and wealth management firm implemented X-Sight Onboard, resulting in a 300% increase in team productivity and reducing onboarding time from weeks to less than one day. The platform's features include straight-through processing, advanced analytics, automated workflows, and enforced regulatory compliance based on client type, product, and jurisdiction.

NICE Actimize, a NICE (NASDAQ: NICE) business, has been ranked as the top-performing Know Your Customer/Customer Due Diligence (KYC/CDD) Leader in the 2024 Quadrant Knowledge Solutions SPARK Matrix report. The study evaluated 22 KYC vendors, with NICE Actimize scoring highest in both technology excellence and customer impact.

Key highlights of NICE Actimize's KYC solutions include:

• Comprehensive identity verification
• Advanced machine learning models for risk assessment
• Entity Centric Risk profiling and scoring
• Network Analytics with graph database visualization
• AI-powered capabilities addressing financial institutions' challenges
• Sophisticated risk scoring with customizable risk segments

The report emphasizes NICE Actimize's extensive partner ecosystem, R&D investment, and in-house expertise as key differentiators in meeting evolving market needs and regulatory requirements.