Nice Ltd Stock Price, News & Analysis

NICE (Nasdaq: NICE) has been recognized as a ‘Leader’ in the Everest Group's Task Mining Products PEAK Matrix® Assessment 2022 for its task mining solution, NEVA Discover. The report highlights NICE's superior task mining capabilities and strong client appreciation for usability, features, and automation potential. NEVA Discover enhances employee productivity by uncovering inefficiencies through AI-powered analytics. Notably, NICE's robust security features position it favorably in regulated industries like BFSI and healthcare.

NICE (Nasdaq: NICE) is hosting the Digital CX Week 2022 from September 27-29, a virtual conference aimed at showcasing the transformation of customer experiences through digital solutions. The event will feature six online sessions led by industry experts, addressing emerging trends and innovative strategies for enhancing customer engagement. Notable sessions include a panel discussion on optimizing self-service, insights from Splunk on knowledge management, and an interview with BT's Nicola Millard on proactive customer care. Registration is currently open for those interested.

NICE has announced the winners of the 2022 PSAPs' Finest Awards, recognizing outstanding professionals in public safety emergency communications. Categories include Director, Line Supervisor, and Telecommunicator of the Year. Notable winners are Kimberly Stephens (Director of the Year) from Lake County, FL, and the Riverside County Sheriff's Department as PSAP of the Year. These awards, celebrating their seventeenth year, highlight the commitment and service of emergency responders. The program derives its credibility from an independent judging panel evaluating nominees based on their dedication and professionalism.

NICE (Nasdaq: NICE) announced the deployment of its NICE Justice solution by the Yolo County District Attorney’s Office to enhance the management of digital evidence. This initiative aims to streamline the process of accessing and reviewing digital evidence, thus accelerating case resolutions for victims. The solution automates evidence intake, review, and sharing, integrating with existing case management systems. With growing digital evidence demands, NICE Justice promises quicker access, real-time video processing, and improved collaboration among law enforcement agencies.

NICE (Nasdaq: NICE) announced a partnership with Tele-Centre Services Pte Ltd, a Singapore-based BPO provider, to enhance agent satisfaction and business compliance through NICE Interaction Analytics. This collaboration aims to leverage data-driven insights to improve customer experiences and automate quality management. During a proof of concept, NICE demonstrated significant value by revealing insights that could transform customer interactions. This initiative positions Tele-Centre to elevate its service offering and strengthen its market position.

NICE Actimize has been awarded “Anti-Fraud Product of the Year” at the Risk Technology Awards 2022 for its integrated fraud management platform, IFM-X. This platform offers real-time fraud prevention that adapts to new threats, addressing challenges of digital transformation in financial services. It enables financial institutions to balance fraud detection with a frictionless customer experience. Judges praised its innovative use of dark web data and strategies for emerging fraud risks.

NICE (Nasdaq: NICE) has been named a Leader in the 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for the eighth consecutive year, placing furthest for Completeness of Vision. This evaluation highlights NICE's commitment to exceptional customer experience across industries, utilizing its CXone platform, which integrates AI, analytics, and digital self-service. This recognition reinforces NICE's ongoing innovation and leadership in the CX market.

NICE Actimize has partnered with Olivetree Financial, a UK-based broker, to enhance market surveillance and compliance capabilities using its SURVEIL-X Markets Surveillance solution. The collaboration aims to monitor over 15 market abuse typologies across various asset classes such as equities and fixed income, ensuring regulatory compliance and reducing potential fines. NICE Actimize’s solution promises advanced analytics and integrated case management to improve trading integrity and operational efficiency, reflecting its commitment to supporting financial institutions in navigating complex regulatory challenges.