Nice Ltd Stock Price, News & Analysis

NICE Actimize, a NICE business, won the title of “Best Compliance” technology solutions provider at the WealthBriefing European Awards 2021. The award recognizes NICE Actimize's success in supporting wealth advisors and asset managers with its anti-money laundering and holistic surveillance solutions. The firm leverages cloud technology, artificial intelligence, and advanced analytics to meet critical needs in the Wealth Management market. NICE Actimize continues to invest in its AML suite, enhancing the integration of AI for better detection and compliance.

NICE (Nasdaq: NICE) has announced that the Leicestershire Police in the UK is implementing the NICE Investigate solution following a successful pilot. This digital tool enhances evidence collection and sharing, streamlining processes for 1,800 officers. The initiative aims to significantly boost operational efficiency and improve justice outcomes by automating evidence management. NICE Investigate is currently utilized by over 50,000 law enforcement officers globally.

NICE Actimize has launched ENGAGE LIVE, the largest virtual event in the financial crime industry, scheduled for June 9-10. Over 1,000 participants will explore topics like anti-money laundering and fraud management across 36 sessions with notable speakers including Derek Jeter. CEO Craig Costigan emphasized the importance of insights during rapid digital transformation and evolving crime threats. For more details, visit NICE Actimize's website.

NICE (Nasdaq: NICE) has secured a significant contract with one of Latin America's largest financial institutions, migrating 10,000 agents to its CXone cloud platform. This transition replaces an outdated system and aims to enhance flexibility and scalability while reducing costs. The financial institution, which serves over 30,000 agents, chose CXone for its extensive APIs, robust security, and compliance standards. The full migration is expected within three years, highlighting the increasing demand for cloud solutions in the customer experience sector.

RingCentral (NYSE: RNG) and NICE (Nasdaq: NICE) have announced a multi-year expansion of their partnership to market RingCentral Contact Center™ globally. This collaboration integrates NICE's CXone cloud contact center with RingCentral's Message Video Phone™ (MVP™) platform, enhancing customer communications.
The partnership, ongoing since 2015, serves over 1,000 joint customers across various sectors. The integration aims to improve workforce agility, reduce costs, and enhance customer satisfaction, as evidenced by data showing companies using a single provider report significantly improved revenue and customer ratings.

NICE (Nasdaq: NICE) has launched NICE Enlighten AI Routing, a solution designed to provide hyper-personalized customer experiences in real-time. Utilizing advanced AI and extensive datasets, it optimally matches customers with agents based on their preferences. The system continually learns from interactions, adapting to evolving business requirements, and offers businesses a Benefit Report to track improvements. This innovation aims to enhance customer satisfaction and drive profitability for organizations.

NICE Actimize has been recognized as a leading KYC/CDD Technology provider in the latest SPARK Matrix report by Quadrant Knowledge Solutions. The report highlights NICE Actimize's extensive capabilities in risk assessment throughout the customer lifecycle, integration with external data sources, and advanced AI-driven analytics. Key strengths include its CDD-X solution, which ensures comprehensive customer risk coverage and compliance. NICE Actimize's technology innovations support the rising demand for robust KYC/CDD solutions amid increasing digitalization and regulatory complexities.

NICE (Nasdaq: NICE) has been honored with the 2021 CUSTOMER Magazine Product of the Year Award for its NICE Enlighten AI for Customer Satisfaction. This recognition highlights NICE's efforts in enhancing customer experience in the call center and CRM sectors. The Enlighten AI solution empowers organizations to personalize customer interactions by analyzing agent behaviors and customer sentiment effectively. With over 25,000 clients globally, NICE continues to lead in delivering advanced analytics solutions.