Nice Ltd Stock Price, News & Analysis

NICE (Nasdaq: NICE) has launched CXone Expert, an AI-powered knowledge management solution, following its acquisition of MindTouch Inc. This software enhances customer self-service by delivering personalized content and crucial insights during the customer journey. Despite 80% of consumers preferring self-service options, only 61% find these services effective, highlighting a market gap that CXone Expert aims to fill. The platform integrates advanced analytics and self-service options to create a seamless omnichannel experience, helping organizations modernize and remain competitive in a digital landscape.

NICE (Nasdaq: NICE) has been recognized as the market share leader in Workforce Management for the 12th consecutive year, achieving a 32.1% market share, up 2.2 percentage points from last year. In a recent survey, NICE received a perfect customer satisfaction score of 4.92, excelling in AI and machine learning support. Moreover, it achieved the highest ratings across nine vendor satisfaction categories, affirming its leadership in WFM solutions.

NICE Actimize, part of NICE (Nasdaq: NICE), has been recognized as a Technology Leader in the 2021 Anti-Money Laundering (AML) Solution report by Quadrant Knowledge Solutions. The report highlighted NICE Actimize's superior technology capabilities and comprehensive AML solutions that effectively address various use cases. Analysts noted its integration of AI, machine learning, and automation, enhancing regulatory compliance and risk management. Quadrant Knowledge's acknowledgment positions NICE Actimize as a leading performer in the global AML market, especially amidst increasing fraud and money laundering activities.

NICE has partnered with iQor to implement its NICE Workforce Management (WFM) cloud suite, enhancing customer experience across iQor's global services. The AI-driven platform enables efficient scheduling and improves employee engagement. iQor will utilize features like AI forecasting and automated reforecasting to address workforce management needs effectively. This collaboration aims to optimize staffing, enhancing customer satisfaction and adapting to market changes.

NICE (Nasdaq: NICE) announced that its attended automation solution, NEVA, won the 2020 TMC Labs Innovation Award from CUSTOMER Magazine. Recognized for delivering fast ROI and impressive functionality, NEVA is the first employee-focused virtual attendant with comprehensive real-time integration. NICE was named a Leader by Everest Group in RPA, and NEVA ranked as a top attended RPA offering. Recognition from industry leaders validates NICE's innovation strategy and highlights NEVA's role in enhancing operational efficiency.

NICE (Nasdaq: NICE) announced significant growth in international sales of its CXone cloud contact center platform, tripling sales over the past year and gaining a record number of new international customers. The company is doubling its local sales and services resources across EMEA, APAC, and South America due to increased demand. NICE is also expanding its global security certifications and launching new cloud instances globally. Recent partnerships and new customers span various sectors, including healthcare and telecommunications, underpinning its growth strategy.

NICE Actimize has launched SURVEIL-X Suitability for Wealth and Insurance, an AI-powered solution aimed at enhancing compliance for financial services organizations amid increasing regulatory scrutiny. The platform integrates communications surveillance with sales practices, addressing regulations like FINRA Rules 2111 and SEC’s Regulation Best Interest. By automating monitoring, it helps firms minimize risks and costs related to compliance breaches. The solution is already in use by several leading global financial institutions.

NICE Actimize, a NICE business, has won the 2021 'Wealth Management Innovation' award for its SURVEIL-X Suitability for Wealth Management solution, marking the third consecutive year of recognition from FinTech Breakthrough. The solution helps firms comply with global regulations like Reg BI, automating processes to lower costs. As regulatory bodies enforce compliance rigorously, NICE Actimize's advancements in conduct risk and sales practice suitability are timely. The solution addresses key regulations ensuring firms act in their clients' best interests.

NICE has reported significant operational improvements for Shaw Industries Group, Inc. through its Sales Performance Management (SPM) solution. Key benefits include enhanced payment accuracy, improved operational efficiency, and higher customer satisfaction. The system allows for rapid processing of transactions, with a reduction in retailer rebate plans from 1,000 to 10, alongside increased independence for rebate analysts. The implementation has also streamlined compliance with auditing standards.