Nice Ltd - NICE STOCK NEWS

NICE (Nasdaq: NICE) has launched the Evidencentral Marketplace, an open digital evidence management ecosystem aimed at enhancing the efficiency of Law Enforcement and Criminal Justice agencies. This platform integrates various technology solutions, such as Records Management Systems and Forensic Analytics, enabling easier evidence collection, analysis, and sharing. The initiative is designed to reduce costs and accelerate case closures, improving workflows for agencies. Technology partners can also integrate their solutions into this ecosystem, benefiting from marketing and technical support.

NICE (Nasdaq: NICE) has announced that the Cook County Sheriff’s Police 911 Center in Illinois will implement the NICE Inform Intelligence Center to enhance data tracking and quality assurance processes. This initiative aims to improve service delivery and operational efficiency for approximately 150,000 annual 911 calls. With over 5 million residents in Cook County, this digital transformation will automate performance metrics tracking, streamline quality assurance reviews, and simplify incident data retrieval, ultimately enhancing the center's ability to address growing demands in public safety.

HOBOKEN, N.J.--NICE (Nasdaq: NICE) has announced that Midland States Bank selected NICE Satmetrix to enhance its customer-centric strategies. This partnership aims to unify the bank's operations, leveraging NICE Satmetrix for data-driven insights into customer experiences. Key features include a comprehensive view of the customer journey through real-time data, actionable insights for operational improvements, and adaptive tools for strategic decision-making. The collaboration supports Midland's growth and customer experience transformation amidst its expansion.

NICE (Nasdaq: NICE) announced the deployment of its Real-Time Authentication solution by Alfa-Bank Russia, enhancing customer security through instantaneous identity verification for contact center calls. This technology, which utilizes voice biometrics, eliminates the need for traditional security questions, expediting banking services for clients. Alfa-Bank, as Russia's largest private bank, serves 550,000 corporate and 16 million individual customers, emphasizing the importance of protecting against fraud while maintaining a seamless customer experience.

NICE (Nasdaq: NICE) announced Lancashire Constabulary's decision to deploy its NICE Investigate Digital Evidence Management solution. This implementation will cover over 3,600 officers, aiming to streamline digital evidence processes for faster investigations. Project Manager Carl Drinkwater highlighted expectations of 70% cost savings from automation, replacing manual evidence handling, along with a 75% reduction in physical media costs. NICE Investigate, already adopted by multiple U.K. police forces, is set to enhance operational efficiency and service delivery.

NICE inContact, a NICE business (Nasdaq: NICE), announced the Fall 2020 release of NICE inContact CXone, enhancing contact center capabilities for remote teams. Key features include improved workforce agility, advanced analytics for digital and voice interactions, and real-time customer authentication using voice biometrics. A NICE inContact study highlighted a rise in digital interactions due to the COVID-19 pandemic, emphasizing the necessity for robust digital customer experiences. CEO Paul Jarman noted the importance of adapting to new digital channels to ensure business continuity.

NICE (Nasdaq: NICE) announced that Cleveland Police in the UK has selected the NICE Investigate digital investigation software to enhance evidence management and boost operational efficiency. This system allows officers to seamlessly collect and analyze evidence digitally, significantly reducing the need for physical evidence collection trips. NICE Investigate integrates various data systems and facilitates easier public engagement for evidence sharing. Currently, NICE Investigate is also utilized by 15 police forces in the UK and over 50,000 investigators globally.

NICE (Nasdaq: NICE) has launched a series of virtual events titled 'Agile Customer Experience: Leadership for a New Reality' to provide insights on adapting to rapid change in business environments. These events will showcase best practices and intelligent solutions that enhance customer and employee satisfaction. Notable speakers from leading analyst firms will present on topics such as workforce management in a post-COVID world and the impact of AI on customer experience. The first event is scheduled for October 15, 2020.