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NRC Health reports developments in healthcare experience improvement solutions for hospitals and health systems. Its updates cover products and services such as Patient Experience, Market Insights, Reputation, Leader Rounding, and The Governance Institute, a service that provides governance research, education, assessments, conferences, and advisory resources for not-for-profit hospital and health system boards.
Company news commonly includes quarterly operating results, Total Recurring Contract Value disclosures tied to renewable contracts, cash flow and adjusted performance measures, health system partnership expansions, online reputation and consumer insight initiatives, industry recognition, governance publications, and capital allocation actions such as share repurchase authorizations.
NRC Health announced the winners of its third-annual Consumer Loyalty Awards during the virtual 26th Annual NRC Health Symposium on August 24, 2020. The awards recognize top U.S. healthcare facilities that demonstrate strong patient loyalty, based on feedback from over 310,000 consumers. To qualify, organizations must achieve high ratings in access, brand score, engagement, and more.
Nearly two-thirds of last year’s winners repeated their success, showcasing their commitment to patient care amidst the ongoing COVID-19 pandemic.
National Research Corporation (NASDAQ:NRC) reports Q2 2020 revenue of $31.2 million, a slight decline from $31.4 million in Q2 2019. Operating income decreased to $9.3 million from $10.1 million. The company provided uncompensated services due to client challenges amidst COVID-19, impacting revenue without offsetting expenses. Net income rose to $7.7 million, up from $7.4 million year-over-year. Diluted earnings per share increased to $0.30. Total Recurring Contract Value grew by 11%, with Voice of the Customer offerings expanding 30% year-over-year.
NRC Health is transitioning its 26th Annual NRC Health Symposium to a virtual format on August 24-25, prioritizing participant safety during the COVID-19 pandemic. The event aims to educate healthcare professionals on enhancing patient relationships and personalizing care. Key speakers include Columbia University's Kai Wright and pediatrician Wendy Sue Swanson. NRC Health will also announce several Consumer Loyalty Awards during the virtual reception. Registration is now open, with discounted rates for clients and recordings available for later viewing.
National Research Corporation (NASDAQ:NRC) will host an online simulcast of its 2020 second quarter earnings conference call on August 5, 2020, at 11:00 a.m. ET. The financial results will be released after market close on August 4, 2020. Investors can access the live webcast and a 30-day replay via the company's website. With over 39 years of experience, NRC provides analytics to enhance patient and employee experiences, fostering customer loyalty in the healthcare sector across the U.S. and Canada.
National Research Corporation (NASDAQ: NRC) reported strong first-quarter 2020 results, with revenue increasing 8% to $33.9 million compared to $31.5 million in Q1 2019. Net income surged 43% to $11.8 million, up from $8.2 million year-over-year. The diluted earnings per share rose to $0.46 from $0.32. The Voice of the Customer platform's recurring contract value reached $102.9 million. Despite the strong performance, the company anticipates future growth may be uncertain due to COVID-19.