NRC Health reports developments in healthcare experience improvement solutions for hospitals and health systems. Its updates cover products and services such as Patient Experience, Market Insights, Reputation, Leader Rounding, and The Governance Institute, a service that provides governance research, education, assessments, conferences, and advisory resources for not-for-profit hospital and health system boards.
Company news commonly includes quarterly operating results, Total Recurring Contract Value disclosures tied to renewable contracts, cash flow and adjusted performance measures, health system partnership expansions, online reputation and consumer insight initiatives, industry recognition, governance publications, and capital allocation actions such as share repurchase authorizations.
National Research (NASDAQ: NRC) has announced the appointment of Trent Green as its new Chief Executive Officer, effective June 1, 2025. Green will succeed Mike Hays, who will transition to the role of Chairman.
Green brings over 25 years of healthcare leadership experience, most recently serving as CEO of One Medical and previously as Chief Operating Officer at Legacy Health. His expertise spans care delivery, digital transformation, and strategic business execution. Green's industry recognition includes being named to the TIME100 Most Influential People in Health and ranking #13 on Modern Healthcare's Top 100 Healthcare Executives list.
Under Green's leadership, NRC Health aims to build on its 40-year legacy by advancing personalized, data-driven solutions to enhance healthcare experiences and improve outcomes for patients and healthcare professionals.
UofL Health has selected NRC Health to enhance both patient and employee experience across its health system through human-centered healthcare solutions and data-driven insights. This strategic partnership aligns with UofL Health's mission to transform community health through compassionate, innovative, patient-centered care.
As a fully integrated regional academic health system, UofL Health sought a partner to support an effective HCAHPS program that provides meaningful insights beyond basic compliance. The collaboration aims to improve operational effectiveness by automating time-consuming processes, allowing teams to quickly act on real-time feedback from patients, families, and employees.
Dr. Jason Smith, Chief Clinical Officer for UofL Health, expressed excitement about elevating their patient and employee experience initiatives. Meanwhile, Helen Hrdy, Chief Operating Officer at NRC Health, highlighted the partnership as exemplifying the synergy between innovative technology and compassionate care. NRC Health, recently ranked #1 with the Best in KLAS Award for Healthcare Experience Management, will provide its comprehensive platform and AI-powered product suite to support UofL Health in creating deeper human connections.
NRC Health has announced a new partnership with UC Health, a nationally recognized academic health system serving Greater Cincinnati and Northern Kentucky. UC Health will implement NRC Health's Market Insights and Community Insights solutions to better understand consumer needs and preferences in healthcare.
The Market Insights solution collects data from over 300,000 consumer voices annually, measuring more than 200 unique metrics across U.S. markets. Community Insights provides actionable data to address healthcare business challenges and has supported over 200 health systems. Both solutions aim to help healthcare organizations make informed business decisions and build consumer trust.
UC Health, known for combining medical research with patient care, will use these solutions to advance their mission of improving healthcare delivery and patient outcomes in their service areas.
NRC Health has been awarded the 2025 Best in KLAS Award for Healthcare Experience Management, marking its second win in three years. The company, which specializes in providing data-driven insights and advanced technology for healthcare experience management, received top ranking in recognition of its comprehensive platform that enhances patient, consumer, care provider, and healthcare employee experiences.
The award validates NRC Health's commitment to creating human-centered healthcare experiences through its innovative solutions and partnerships. According to Helen Hrdy, NRC Health's Chief Operating Officer, this recognition highlights their dedication to providing actionable insights that drive meaningful improvement in healthcare. KLAS CEO Adam Gale emphasized that winning this award demonstrates outstanding value and innovation in healthcare delivery.
The formal award ceremony will take place at the HIMSS Global Health Conference in Las Vegas on March 3, 2025.
National Research (NRC Health) has released its fourth quarter 2024 financial results, showing revenue of $36.9 million, down from $38.0 million in the same quarter of 2023. Earnings per diluted share decreased to $0.28 from $0.36 year-over-year.
The company reported a net indebtedness of $58.5 million and total recurring contract value (TRCV) of $133.2 million as of December 31, 2024. During the quarter, NRC Health returned $10.1 million to stockholders through dividends and stock repurchases, including approximately 393,000 shares repurchased for $7.3 million and a quarterly dividend of $0.12 per share totaling about $2.8 million.
Renown Health has chosen NRC Health as its strategic partner to enhance patient experience and operational efficiency through human-centered healthcare solutions and data-driven insights. As the largest locally owned not-for-profit healthcare network in northern Nevada, serving over one million people across Nevada, Lake Tahoe, and eastern California, Renown aims to improve several operational aspects including:
- Streamlining manual reporting processes that currently consume significant staff time
- Enhancing service recovery capabilities
- Implementing trusted data and benchmarking for care-team engagement
- Improving CAHPS outreach methods for larger sample sizes
The partnership will leverage NRC Health's comprehensive platform, advanced technology, and AI-powered solutions to create deeper human connections in healthcare delivery while supporting operational effectiveness initiatives.
Signature Healthcare has partnered with NRC Health to enhance its healthcare network through human-centered solutions and data-driven insights. The collaboration aims to improve both patient experience and workforce engagement across Southeastern Massachusetts. Signature Healthcare, a not-for-profit integrated healthcare system, selected NRC Health for its innovative solutions and collaborative approach to healthcare experience management. The partnership focuses on implementing patient experience and employee engagement solutions, leveraging NRC Health's comprehensive platform and AI-powered technology to create deeper human connections in healthcare delivery.
Cooper University Health Care has chosen NRC Health as its new partner for enhancing patient experience across its network. Cooper, serving over 2 million patients annually in Southern New Jersey and Delaware Valley, will utilize NRC Health's comprehensive platform and AI-powered solutions to gain patient insights and deliver human-centered care. The partnership aims to support Cooper's mission of serving, healing, and educating through data-driven insights and humanized healthcare solutions.
National Research (NRC Health) reported its Q3 2024 financial results, showing revenue of $35.8 million, down from $37.9 million in Q3 2023. Earnings per diluted share decreased to $0.24 from $0.32 year-over-year. The company's net indebtedness stood at $50.2 million, with total recurring contract value of $131.6 million. During the quarter, NRC returned $11.5 million to stockholders through dividends ($2.9 million) and stock repurchases ($8.6 million), buying back approximately 395,000 shares. The Board declared a quarterly dividend of $0.12 per share, payable January 10, 2025.
NRC Health, a leader in healthcare experience solutions, unveiled a suite of AI-enabled products at its 30th annual conference, HUB24. The new offerings, powered by the company's secure AI engine Huey, aim to enhance human connections in healthcare. Key announcements include:
1. New AI-powered products: nGage, nQuire, nVolve, nLighten, and nAct, designed to improve patient and employee experiences.
2. Acquisition of Nobl, a leader in advanced rounding solutions for healthcare organizations.
3. Partnership with Medallia to address issues impacting consumer and employee healthcare experiences.
These initiatives reinforce NRC Health's commitment to Human Understanding in healthcare, providing insights to improve patient care and organizational efficiency.