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Nutanix Study Finds Financial Services Fast-Tracking GenAI Adoption—but Long-Term Gains Hinge on Infrastructure and Talent

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Nutanix (NASDAQ: NTNX) has released its seventh annual Financial Services Enterprise Cloud Index survey, revealing widespread adoption of Generative AI in the financial services sector. The study highlights that while nearly all financial organizations are using GenAI, primarily for customer support and content development, significant challenges remain.

Key findings show that 97% of respondents need to improve their GenAI security measures, while 92% require infrastructure improvements to support cloud-native applications. The talent gap is critical, with 98% facing challenges in scaling GenAI from development to production. Regarding ROI, 39% expect potential losses in the next year, while 58% anticipate gains within 1-3 years.

Nutanix (NASDAQ: NTNX) ha pubblicato il suo settimo sondaggio annuale Financial Services Enterprise Cloud Index, che rivela una diffusione capillare dell'Intelligenza Artificiale Generativa nel settore dei servizi finanziari. Lo studio evidenzia che quasi tutte le organizzazioni finanziarie utilizzano GenAI, principalmente per il supporto clienti e lo sviluppo di contenuti, ma permangono sfide significative.

I risultati chiave mostrano che il 97% degli intervistati deve migliorare le misure di sicurezza per GenAI, mentre il 92% necessita di potenziare l'infrastruttura per supportare applicazioni cloud-native. Il divario di competenze è critico, con il 98% che incontra difficoltà nel passaggio di GenAI dallo sviluppo alla produzione. Per quanto riguarda il ritorno sull'investimento, il 39% prevede potenziali perdite nel prossimo anno, mentre il 58% si aspetta guadagni entro 1-3 anni.

Nutanix (NASDAQ: NTNX) ha publicado su séptima encuesta anual Financial Services Enterprise Cloud Index, que revela una adopción generalizada de la Inteligencia Artificial Generativa en el sector de servicios financieros. El estudio destaca que casi todas las organizaciones financieras utilizan GenAI, principalmente para soporte al cliente y desarrollo de contenido, aunque persisten desafíos importantes.

Los hallazgos clave muestran que el 97% de los encuestados necesita mejorar sus medidas de seguridad para GenAI, mientras que el 92% requiere mejoras en la infraestructura para soportar aplicaciones nativas en la nube. La brecha de talento es crítica, con un 98% enfrentando dificultades para escalar GenAI desde el desarrollo hasta la producción. En cuanto al ROI, el 39% espera posibles pérdidas en el próximo año, mientras que el 58% anticipa ganancias en 1-3 años.

Nutanix (NASDAQ: NTNX)는 7번째 연례 금융 서비스 엔터프라이즈 클라우드 지수 설문조사를 발표하며 금융 서비스 분야에서 생성형 AI의 광범위한 도입을 밝혔습니다. 연구에 따르면 거의 모든 금융 기관이 주로 고객 지원 및 콘텐츠 개발을 위해 GenAI를 사용하고 있지만, 여전히 상당한 과제가 남아 있습니다.

주요 결과는 응답자의 97%가 GenAI 보안 조치를 개선해야 하며, 92%는 클라우드 네이티브 애플리케이션을 지원하기 위한 인프라 개선이 필요하다고 나타났습니다. 인재 격차도 심각하여 98%가 개발에서 생산으로 GenAI를 확장하는 데 어려움을 겪고 있습니다. ROI와 관련해서는 39%가 내년에 잠재적인 손실을 예상하는 반면, 58%는 1-3년 내에 이익을 기대하고 있습니다.

Nutanix (NASDAQ : NTNX) a publié sa septième enquête annuelle Financial Services Enterprise Cloud Index, révélant une adoption généralisée de l'IA générative dans le secteur des services financiers. L'étude souligne que presque toutes les organisations financières utilisent GenAI, principalement pour le support client et le développement de contenu, mais des défis importants subsistent.

Les résultats clés montrent que 97% des répondants doivent améliorer leurs mesures de sécurité GenAI, tandis que 92% nécessitent des améliorations d'infrastructure pour soutenir les applications cloud-native. Le déficit de talents est critique, avec 98% rencontrant des difficultés à passer du développement à la production de GenAI. Concernant le ROI, 39% prévoient des pertes potentielles dans l'année à venir, tandis que 58% anticipent des gains dans 1 à 3 ans.

Nutanix (NASDAQ: NTNX) hat seine siebte jährliche Financial Services Enterprise Cloud Index-Umfrage veröffentlicht, die eine weitverbreitete Nutzung von Generativer KI im Finanzdienstleistungssektor aufzeigt. Die Studie hebt hervor, dass nahezu alle Finanzorganisationen GenAI einsetzen, hauptsächlich für Kundensupport und Inhaltserstellung, jedoch bestehen weiterhin erhebliche Herausforderungen.

Wesentliche Ergebnisse zeigen, dass 97% der Befragten ihre GenAI-Sicherheitsmaßnahmen verbessern müssen, während 92% Infrastrukturverbesserungen benötigen, um cloud-native Anwendungen zu unterstützen. Die Talentlücke ist kritisch, da 98% Schwierigkeiten haben, GenAI von der Entwicklung bis zur Produktion zu skalieren. Bezüglich des ROI erwarten 39% potenzielle Verluste im nächsten Jahr, während 58% innerhalb von 1-3 Jahren Gewinne prognostizieren.

Positive
  • None.
Negative
  • 97% of organizations admit inadequate security measures for GenAI applications
  • 92% report infrastructure limitations for supporting cloud native applications
  • 39% anticipate potential GenAI-related losses in the next 12 months
  • 98% face challenges in scaling GenAI from development to production

Insights

Nutanix positions itself strategically in financial services' GenAI transformation, highlighting infrastructure gaps it can fill despite adoption challenges.

Nutanix's latest Financial Services Enterprise Cloud Index study reveals a strategic positioning opportunity for the company in the rapidly evolving GenAI landscape. The research highlights near-universal GenAI adoption in financial services, while simultaneously exposing critical gaps in infrastructure readiness and security capabilities that Nutanix's solutions are designed to address.

The findings create a compelling problem-solution narrative that aligns perfectly with Nutanix's hybrid multicloud and containerization offerings. With 92% of respondents acknowledging infrastructure improvements needed for cloud-native applications and containers, and 97% admitting security shortcomings for GenAI models, Nutanix subtly establishes itself as the remedy to these industry-wide challenges.

Particularly telling is the research's emphasis on longer-term ROI expectations - with 58% of respondents anticipating gains in 1-3 years versus 39% expecting potential losses in the next 12 months. This timeline creates an ideal window for Nutanix to secure strategic positioning as financial institutions move beyond proof-of-concept implementations toward enterprise-scale deployments.

The study also reveals a significant talent acquisition battle brewing in the sector, with 98% of respondents struggling to scale GenAI from development to production and 62% actively hiring for GenAI expertise. This talent shortage creates additional opportunities for vendors like Nutanix that can offer simplified infrastructure management solutions requiring less specialized expertise.

Most importantly, the research establishes Nutanix as a thought leader in the financial services technology transformation, with insights extending beyond GenAI to emerging "agentic AI" applications - positioning the company at the forefront of the next wave of AI innovation in the sector.

Most financial services leaders believe GenAI solutions help improve levels of productivity, automation, and efficiency. Real value lies beyond chatbots and content tools

SAN JOSE, Calif., July 15, 2025 (GLOBE NEWSWIRE) -- Nutanix (NASDAQ: NTNX), a leader in hybrid multicloud computing, announced the findings of its seventh annual global Financial Services Enterprise Cloud Index (ECI) survey and research report, which measures enterprise progress with cloud adoption in the industry. The research showed that nearly all the financial services organizations surveyed are currently leveraging GenAI applications or workloads today, with a focus on real-life applications gravitating towards customer support and content development.

Despite widespread GenAI adoption, financial services organizations are struggling to keep pace. Most cite a skills gap needed to manage GenAI with existing infrastructure. Moreover, 97% of respondents admit they could do more to secure their GenAI models and applications.

“Financial services organizations are turning to containers and hybrid cloud not just as technology upgrades, but as strategic enablers of customer value,” said Lee Caswell, SVP of Product and Solutions Marketing at Nutanix. “This year’s ECI report highlights how these technologies are delivering measurable ROI by powering GenAI applications that enhance fraud detection, strengthen cybersecurity, and elevate customer engagement. For financial institutions, containers and hybrid cloud have become essential tools to drive innovation, agility, and trust in a rapidly evolving digital landscape.

“But AI and how organizations want to use it is also changing very rapidly. While GenAI remains a part of their activities, beyond the findings in the report, our customers are telling us they have moved to adopt agentic AI and are looking to harness its potential across their organizations and in how they interact with their customers.”

The report surveyed financial services leaders on GenAI adoption, Kubernetes, and container use, and where they’re running mission-critical applications today—and where they plan to run them next. Key findings include:

  • GenAI Adoption Is Widespread but Not Without Risk: Nearly all industry respondents report using some form of GenAI today, with current use cases focused on customer support, content generation, and automation. However, data privacy and security stand out as the top concerns, with 97% agreeing their organizations must do more to secure GenAI models and applications.
  • Infrastructure Modernization Is Needed for GenAI Success: 92% of respondents say their current infrastructure requires improvement to fully support cloud native applications and containers. Although containerization and Kubernetes are already in use, particularly for GenAI workloads, application portability and data silos persist as major hurdles.
  • IT Talent Shortage Could Slow Momentum: Nearly all respondents (98%) face challenges scaling GenAI from development to production, citing lack of skilled personnel and integration issues. While 62% of respondents are actively hiring for GenAI expertise, training and upskilling remain critical priorities.
  • Return on Investment (ROI) is a Priority but It’s a Long Game: 39% of respondents anticipate potential GenAI-related losses in the next 12 months, while 58% expect gains within one to three years. This suggests that financial services leaders are embracing a longer-term view of GenAI success but also underscores the need for better tools to measure GenAI ROI.
  • Security and Compliance Will Continue to be Important: The majority (96%) of respondents say GenAI is reshaping their data security and privacy priorities. Additionally, 90% express concern about data security in the broader IT vendor ecosystem, further highlighting the complexity of securing AI deployments.

For the seventh consecutive year, Nutanix commissioned a global research study to learn about the state of global enterprise cloud deployments, application containerization trends, and GenAI application adoption. In the Fall of 2024, U.K. researcher Vanson Bourne surveyed 1,500 IT and DevOps/Platform Engineering decision-makers around the world. The respondent base spanned multiple industries, business sizes, and geographies, including North and South America; Europe, the Middle East and Africa (EMEA); and Asia-Pacific-Japan (APJ) region.

To learn more about the report and findings, please download the full Financial Services Nutanix Enterprise Cloud Index, here and read the blog here.

About Nutanix
Nutanix is a global leader in cloud software, offering organizations a single platform for running applications and managing data, anywhere. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.

© 2025 Nutanix, Inc. All rights reserved. Nutanix, the Nutanix logo, and all Nutanix product and service names mentioned herein are registered trademarks or unregistered trademarks of Nutanix, Inc. (“Nutanix”) in the United States and other countries. Other brand names or marks mentioned herein are for identification purposes only and may be the trademarks of their respective holder(s). This press release is for informational purposes only and nothing herein constitutes a warranty or other binding commitment by Nutanix. This release may contain express and implied forward-looking statements, which are not historical facts and are instead based on Nutanix’s current expectations, estimates and beliefs. The accuracy of such statements involves risks and uncertainties and depends upon future events, including those that may be beyond Nutanix’s control, and actual results may differ materially and adversely from those anticipated or implied by such statements. Any forward-looking statements included herein speak only as of the date hereof and, except as required by law, Nutanix assumes no obligation to update or otherwise revise any of such forward-looking statements to reflect subsequent events or circumstances.

Media Contact:
Gabrielle Moynan
pr@nutanix.com


FAQ

What are the main challenges financial services face in GenAI adoption according to Nutanix (NTNX) study?

The main challenges include security concerns (97% need better security), infrastructure limitations (92% require improvements), and talent shortage (98% face scaling challenges from development to production).

What percentage of financial institutions expect positive ROI from GenAI investments according to the Nutanix study?

58% of financial institutions expect to see positive returns on their GenAI investments within a 1-3 year timeframe.

How are financial services companies currently using GenAI according to the Nutanix report?

Financial services companies are primarily using GenAI for customer support, content generation, and automation applications.

What security concerns did the Nutanix (NTNX) study reveal about GenAI in financial services?

The study revealed that 97% of organizations admit they need to do more to secure their GenAI models and applications, and 90% express concern about data security in the broader IT vendor ecosystem.

How many financial services companies are actively hiring for GenAI expertise?

62% of financial services organizations are actively hiring for GenAI expertise, while also focusing on training and upskilling existing staff.
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