Oakworth Capital Bank Maintains Industry-Leading Net Promoter Score, Reflecting Strong Client Satisfaction and Loyalty

Rhea-AI Summary

Oakworth Capital Bank (OAKC) reported continued strong client satisfaction on Dec. 5, 2025, citing consistently high Net Promoter Scores in the mid-90s and a 2024 NPS of 94. The bank also reported a 95% client retention rate, attributing results to personalized, high-touch banking, wealth management, and advisory services. Oakworth emphasized trust, transparency, and service quality as drivers of loyalty and said these metrics reflect long-term relationship focus and associate dedication. The release directs readers to the bank website for more information about its financial services and client experience.

Positive

• NPS 94 reported for 2024
• Consistent NPS in the mid-90s
• Client retention rate of 95%
• High-touch banking and advisory service focus

Negative

• None.

News Market Reaction

-0.28%

1 alert

-0.28% News Effect

On the day this news was published, OAKC declined 0.28%, reflecting a mild negative market reaction.

Data tracked by StockTitan Argus on the day of publication.

Key Figures

2024 Net Promoter Score: 94 Client retention rate: 95% Net Promoter Scores range: mid-90s

3 metrics

2024 Net Promoter Score 94 Client loyalty metric in 2024

Client retention rate 95% Current reported client retention

Net Promoter Scores range mid-90s Consistent NPS level cited by bank

Market Reality Check

Price: $39.00 Vol: Volume 1,820 is about in ...

normal vol

$39.00 Last Close

Volume Volume 1,820 is about in line with recent activity at 1.1x the 20-day average of 1,650 shares. normal

Technical Shares at $36.10 are trading above the 200-day MA of $31.65 and sit near the 52-week high of $36.07.

Peers on Argus

Regional bank peers show mixed, mostly modest moves, with MCBI up 1.57%, TYCB up...

Regional bank peers show mixed, mostly modest moves, with MCBI up 1.57%, TYCB up 1.76%, and others flat to slightly positive. No clear sector-wide momentum comparable to OAKC’s positioning.

Historical Context

4 past events · Latest: Dec 05 (Positive)

Pattern 4 events

Date	Event	Sentiment	Move	Catalyst
Dec 05	Client satisfaction update	Positive	-0.3%	Reported mid-90s NPS and 95% client retention highlighting loyalty.
Nov 19	Dividend announcement	Positive	+0.9%	Declared 11th consecutive annual cash dividend of $0.45 per share.
Nov 13	Workplace ranking news	Positive	+2.9%	Ranked #2 Best Bank to Work For with strong NPS supporting trust.
Oct 23	Earnings/performance update	Positive	+0.3%	Reported higher net income, EPS, revenue, and solid capital metrics.

Pattern Detected

Recent news and dividend announcements have generally aligned with modest positive price reactions, with only one small divergence on a client-satisfaction release.

Recent Company History

Over the last few months, Oakworth highlighted strong fundamentals and franchise quality. A 22% increase in diluted EPS and higher profitability metrics were reported through Sept. 30, 2025. The bank also emphasized culture and client trust, including a #2 national workplace ranking and prior disclosure of an NPS of 94. An 11th consecutive annual cash dividend of $0.45 per share reinforced capital return, framing today’s loyalty-focused update within a broader growth and relationship narrative.

Market Pulse Summary

This announcement highlights Oakworth’s franchise strength through an NPS of 94 and a 95% client ret...

Analysis

This announcement highlights Oakworth’s franchise strength through an NPS of 94 and a 95% client retention rate, emphasizing trust and service quality rather than financial metrics. In the past six months, the bank also reported higher earnings, consistent dividends, and workplace recognition, framing loyalty as part of a broader growth story. Investors may watch how these relationship metrics translate into future profitability, balance sheet trends, and competitive positioning.

Key Terms

net promoter scores (nps)

1 terms

net promoter scores (nps) technical

"continues to demonstrate its unwavering commitment... achieving Net Promoter Scores (NPS) in the mid-90s"

Net Promoter Score measures how likely customers are to recommend a company or product to others, based on a simple survey where respondents are grouped as promoters, passives or detractors and the promoter share minus detractor share gives the score. Investors care because it acts like a quick thermometer of customer loyalty and word‑of‑mouth potential: higher NPS often predicts stronger repeat sales, lower churn and organic growth, while a falling NPS can warn of future revenue pressure.

AI-generated analysis. Not financial advice.

BIRMINGHAM, Ala., Dec. 5, 2025 /PRNewswire/ -- Oakworth Capital Bank (Oakworth) continues to demonstrate its unwavering commitment to client trust and satisfaction, consistently achieving Net Promoter Scores (NPS) in the mid-90s, a level of loyalty rarely seen in the financial services industry. NPS, developed by Bain & Company, is a nationally recognized benchmark that measures how likely clients are to recommend a company's services to others. In 2024, Oakworth achieved a score of 94, well above industry averages.

In addition to outstanding NPS results, Oakworth is proud to maintain a client retention rate of 95%. These results underscore the bank's focus on building long-term relationships and delivering a client experience defined by trust, transparency, and exceptional service.

"Our clients consistently tell us they value three things: our people, the high level of service we provide, and the ease we bring to their financial lives," said Sam Scalici, Senior Managing Director and COO at Oakworth Capital Bank. "These achievements reflect the dedication of our associates and the meaningful relationships we build with our clients every day."

Survey feedback highlights Oakworth's high-touch approach to banking, wealth management, and advisory services, emphasizing the personalized attention and ease of doing business that define the Oakworth experience. By combining boutique-level service with specialized knowledge, Oakworth continues to redefine what financial services can be for professionals, families, and closely held businesses.

Visit www.oakworth.com to learn more about Oakworth Capital Bank's commitment to client satisfaction and explore its comprehensive range of financial services.

About Oakworth Capital Bank
Oakworth Capital, Inc. operates as the bank holding company for Oakworth Capital Bank (Oakworth) (OTCQX: OAKC). Oakworth was founded in 2008 and operates four offices in the Southeast, including its headquarters in Birmingham, Alabama. Oakworth provides commercial and private banking, wealth management and advisory services to clients across the United States.

Oakworth has been ranked among American Banker's "Best Banks to Work for" for the past nine years, holding the top spot for six of those and ranking #2 most recently. Additionally, Oakworth's 2024 average Net Promoter Score (NPS) was 94 with a commensurate client retention rate of 95%. As of September 30, 2025, Oakworth had $1.9 billion in total assets, $1.5 billion in gross loans, $1.7 billion in deposits and $2.6 billion in wealth and trust assets under management. For more information, visit www.oakworth.com. 

Media Contact:
Sonia Blumstein, Director of Communications & Marketing

205.271.2017

Sonia.blumstein@oakworth.com

Advisory Services and investments are offered through Oakworth Asset Management, LLC, a registered investment advisor. Oakworth Asset Management, LLC is owned by Oakworth Capital Bank, Member FDIC. Investment products and services offered via Oakworth Asset Management, LLC are independent of the products and services offered by Oakworth Capital Bank and are not FDIC insured, may lose value, have no bank guarantee and are not insured by any federal or state government agency.

*Net Promoter Score® (NPS®) results reflect the opinions and experiences of responding clients and may not be representative of all clients. All scores are not indicative of future performance, nor should they be construed as an endorsement of the advisor. Scores may not relate to any one client's experience and may not be indicative of future client experiences. Investment performance is not a criterion because client objectives vary, and performance reports are rarely audited. No compensation was provided in exchange for survey participation or results. Survey methodology available upon request.

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SOURCE Oakworth Capital Bank

FAQ

What Net Promoter Score did Oakworth Capital Bank (OAKC) report for 2024?

Oakworth reported a Net Promoter Score of 94 for 2024.

What client retention rate did Oakworth (OAKC) disclose on Dec. 5, 2025?

The bank disclosed a 95% client retention rate.

How does Oakworth (OAKC) describe the services driving its high NPS?

Oakworth cites a high-touch, personalized approach across banking, wealth, and advisory services.

When was Oakworth Capital Bank's client-satisfaction update published?

The announcement was published on Dec. 5, 2025.

Where can investors find more information about Oakworth Capital Bank (OAKC) services?

Investors can visit www.oakworth.com for details on services and client experience.