FleishmanHillard and Contagious Reveal "The Chaos Advantage": New Study Shows Caution Has Become the Riskiest Strategy in Marketing
FleishmanHillard and Contagious released “The Chaos Advantage,” a study examining how brands respond to uncertainty through marketing and communications.
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FleishmanHillard and Contagious released “The Chaos Advantage,” a study examining how brands respond to uncertainty through marketing and communications.
The research combines analysis of Cannes Lions and Effie Awards winners with a survey of 1,000 senior marketing and communications leaders across North America, EMEA and APAC. Among respondents, 88% believe bold creative drives impact, while two-thirds say risk management processes block action more than they enable it. FleishmanHillard also launched its Crisis, Issues and Risk Solutions Suite. The firms plan events in the United States and United Kingdom to discuss the findings.
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Global research reveals how brands can turn uncertainty into bold action and competitive advantage
Initial research was previewed at the 2026 Cannes Lions Festival of Creativity by Contagious Editorial Director Alex Jenkins during his keynote "How to Win in a Volatile World."
FleishmanHillard and Contagious will host a series of events across
The research reveals:
87% of respondents agree that uncertain environments create opportunities for bold work.- Safe brands and bold brands experience public backlash at identical rates.
- Two-thirds say their risk management processes block action more than they enable it.
58% say missing opportunities through caution is more common than experiencing negative consequences from bold action.42% have already watched competitors capture share while they hesitated.
"We're seeing this pattern where leaders know bold work wins but their organizations can't seem to approve and execute it," said Jim Joseph, global chair, Brand Impact at FleishmanHillard. "We commissioned this research to quantify the gap and understand what's actually blocking action. The answer is behavioral, not strategic."
The Opportunity Cost of Playing It Safe
The report reveals that dull content requires significantly more investment to achieve results, with brand conversion dropping
"The data makes clear that uncertainty is now the operating condition, not a moment to wait out," said Ellie Tuck, chief creative officer,
Jenkins added: "The research validates what we've seen across award-winning work. Companies growing through uncertainty are those responding with creative conviction rather than hesitation. This is less about recklessness and more about understanding that the operating environment has fundamentally changed and requires a different strategic response."
Enabling Bold Action Through Better Risk Management
The launch of "The Chaos Advantage" reinforces FleishmanHillard's new approaches to risk governance in uncertain times. Building on the proprietary "License to Lead" reputation study, the research establishes why bold action matters and how organizations can enable it. To help clients close the gap between knowing and doing, the firm launched its Crisis, Issues and Risk Solutions Suite, including Risk ID, an expert-guided AI platform that helps teams identify, prioritize and mitigate risks before launch. Rather than blocking action, these tools enable organizations to move with confidence rather than caution, addressing the structural barriers the research identified.
Earning Brand Growth Through Creative Bravery, with Confidence
"There's a bigger implication here for marketing and communications leaders," Tuck continued. "The old marketing playbook was built for a world where brands could control the message. That world is gone. Communities decide what's worth talking about. You can't buy your way through chaos. You have to know how to move through it. And that's where modern communications and the ability to predict shifts, earn attention and mobilize influence become a critical engine of modern brand growth. That's the conversation we want to start."
To download the full report, visit FleishmanHillard.com or Contagious.com or email Chaos.advantage@Omnicompr.com to inquire about a custom consultation or events coming to your region.
About FleishmanHillard
FleishmanHillard is a global strategic communications consultancy combining corporate affairs and brand impact expertise at scale. Following the integration of Porter Novelli, the firm serves clients across health and life sciences, technology, financial services, retail and consumer, food and agriculture, manufacturing and energy, and government and public sector. FleishmanHillard was named PRovoke Media's Data-Driven Agency of the Year 2026 and PRWeek
About Contagious
Contagious helps agencies and brands supercharge their marketing by learning from the world's most impactful brands, campaigns, and trends. Its global editorial intelligence platform Contagious IQ focuses on breakthrough marketing ideas and best-in-class campaigns that propel the industry forward. Contagious is part of LIONS and is brought to you by Informa Festivals, a trading division of the Informa Group.
About Omnicom Public Relations
Omnicom Public Relations (OPR) is Omnicom's global public relations capability and one of the company's Connected Capabilities. Operating through leading agency brands, OPR advises and activates for clients across corporate and brand communications, health, public affairs, and social impact. OPR connects world-class talent with shared platforms, technology, and data-driven intelligence, including Omnicom's Omni platform, to deliver integrated communications that shape reputation, drive influence, and produce measurable impact worldwide.
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SOURCE FleishmanHillard