Oracle Helps Customers Fortify Cloud Success
Rhea-AI Summary
Oracle announced new customer success services aimed at helping organizations maximize the value of their cloud investments. The new services, Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service, provide comprehensive support across Oracle's entire ecosystem, including infrastructure, database, and applications. These services offer proactive and personalized assistance, health checks, 24x7 monitoring, guided learning, and technical support. Additionally, Oracle Cloud Assistance is embedded in every Oracle Cloud purchase, providing 24x7x365 technical support and access to Oracle's new interactive digital platform, Oracle Cloud Success Navigator, to accelerate implementation and optimize cloud transformation.
Positive
- Introduction of Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service offer comprehensive support.
- 24x7x365 technical support with Oracle Cloud Assistance embedded in all purchases.
- New services are directly available in the Oracle Cloud Console and included in the OCI Cost Calculator.
Negative
- None.
Insights
Oracle's new customer success services represent a strategic move to enhance its competitive position in the cloud market. By offering comprehensive support across its ecosystem, Oracle aims to increase customer retention and potentially upsell additional services. The
However, the true impact will depend on the pricing structure and how effectively Oracle can deliver on its promises. If successful, this could lead to increased customer loyalty and higher cloud revenue for Oracle in the long term. Investors should monitor adoption rates and customer satisfaction metrics in future earnings reports to gauge the success of these new offerings.
While Oracle doesn't disclose specific pricing for these new services, they likely represent a high-margin revenue stream. The Cloud Success Protection and Assurance Services could drive incremental revenue growth by monetizing support that customers might have previously expected for free. Additionally, by helping customers optimize their cloud usage, Oracle may indirectly boost its cloud infrastructure and application revenue.
Investors should pay attention to Oracle's cloud services and license support revenue in upcoming quarters, which accounted for
New services provide personalized, proactive support and guidance to help customers unlock greater value and innovation from Oracle Cloud
Organizations are managing increasingly complex technology ecosystems and need a trusted partner to help ensure their multicloud and hybrid cloud environments operate effectively. To support this need, the new services, together with Oracle Cloud Assistance, the technical support embedded into every Oracle Cloud purchase, provide customers with white glove support to help them overcome their biggest business challenges. The new services include:
- Oracle Cloud Success Protection Service: Delivers personalized, proactive cloud ecosystem support. Oracle's team of cross-function domain experts will help customers optimize existing workloads with health checks and triage and resolve any technology issues that arise. Customers can also take advantage of guided learning and training content, predefined escalation processes, and 24x7 health monitoring to ensure they achieve maximum value from their Oracle investment.
- Oracle Cloud Success Assurance Service: A responsive service model that provides added peace of mind through enhanced escalation and expert, hands-on assistance across the entire Oracle Cloud ecosystem. To resolve complex service requests, customers will also have access to additional resources and technical experts.
- Oracle Cloud Assistance: Embedded at no additional cost in every Oracle Cloud purchase, Oracle Cloud Assistance provides customers with 24x7x365 technical support and SLAs for incident notification. In addition, customers can take advantage of Oracle Cloud Success Navigator, Oracle's new interactive digital platform, to accelerate implementation, drive adoption, and optimize their cloud transformation.
"Our goal is to ensure that every Oracle customer can fully realize what's possible with Oracle Cloud and AI," said Gary Miller, customer success officer and executive vice president, Oracle Customer Success Services. "Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service are based on our extensive experience working with customers and ensure that we're prepared to meet any customer need before it arises. These services are designed to provide comprehensive support across the entire Oracle Cloud ecosystem, which will help our customers unlock greater value and innovation and achieve more with less."
These new services are the first Oracle Customer Success Service (CSS) offerings directly available in the Oracle Cloud Console. These services have also been added to the OCI Cost Calculator, enabling CIOs and administrators to easily calculate overall IT costs.
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.
Trademarks
Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.
View original content to download multimedia:https://www.prnewswire.com/news-releases/oracle-helps-customers-fortify-cloud-success-302243041.html
SOURCE Oracle
FAQ
What new services did Oracle announce for cloud success?
What is Oracle Cloud Success Protection Service?
What is Oracle Cloud Success Assurance Service?
What does Oracle Cloud Assistance include?
When were Oracle's new cloud success services announced?
Are Oracle's new cloud services available in the Oracle Cloud Console?
