Xcel Energy to Provide Personalized Energy Services to Customers Using Oracle Platform

Rhea-AI Summary

Xcel Energy selected the AI-enabled Oracle Opower customer engagement platform to deliver personalized energy-use insights, savings tips, and program recommendations to its customers, supporting customer experience and grid resiliency.

Key disclosed figures: Opower programs are used at more than 100 utilities and have saved over 38 TWh of energy; Xcel serves 3.9 million electric and 2.2 million natural gas customers across eight states.

The platform will provide comparative home usage reports, behavioral demand-response messages for peak reduction, connected customer journeys across digital channels, and AI-driven real-time analytics for program performance and compliance.

Positive

• Reach: Covers Xcel's 3.9M electric and 2.2M gas customers
• Proven scale: Opower used at >100 utilities
• Energy impact: Opower programs have saved >38 TWh
• Operational insight: AI-driven real-time analytics for program managers and executives
• Grid benefit: Behavioral demand-response supports peak reduction and infrastructure deferment

Negative

• None.

Key Figures

Energy saved more than 38 TWh Opower programs across utilities

Utilities using Opower more than 100 utilities Residential behavioral energy efficiency programs

Electric customers 3.9 million Xcel Energy customer base served

Natural gas customers 2.2 million Xcel Energy customer base served

Market Reality Check

$198.85 Last Close

Volume Volume 36,093,816 vs 25,459,100 20-day average, indicating elevated trading interest before this news. normal

Technical Price 223.01 is trading above 200-day MA at 212.67, reflecting a pre-existing upward trend.

Peers on Argus

Peer moves were mixed, with names like PLTR (+1.6%) and NTAP (+1.72%) up while MSFT (-1.18%) and PANW (-0.77%) were down, suggesting this Oracle customer-engagement announcement was more stock-specific than sector-driven.

Historical Context

Date	Event	Sentiment	Move	Catalyst
Dec 10	Quarterly earnings	Positive	+0.7%	Strong Q2 fiscal 2026 revenue, cloud growth, and EPS expansion.
Dec 02	Earnings scheduling	Neutral	+0.1%	Announcement of Q2 earnings release date and investor call details.
Nov 20	Board appointment	Neutral	-6.6%	Election of Stephen Rusckowski to Board and governance updates.
Nov 20	Health IT milestone	Positive	-6.6%	Oracle Health gaining TEFCA QHIN designation for interoperability.
Nov 19	AI industry award	Positive	+2.3%	Named Overall Winner in Chartis RiskTech AI 50 2025 report.

Pattern Detected

Recent news often aligned with price reactions, though a positive interoperability milestone on Nov 20 saw a notable negative move, indicating occasional divergence on operational wins.

Recent Company History

Over the last month, Oracle reported strong fiscal 2026 Q2 results on Dec 10 with the stock rising about 0.67%, and a prior earnings date announcement on Dec 2 saw a modest positive reaction. Governance and interoperability updates around Nov 20 coincided with a roughly 6.58% decline, while AI recognition on Nov 19 aligned with a positive move of about 2.29%. Today’s customer-focused AI/Opower news fits into this pattern of cloud- and data-driven growth themes.

Market Pulse Summary

This announcement highlights Oracle’s AI-enabled Opower platform being selected by Xcel Energy to deliver personalized energy insights to millions of customers and support grid resiliency, building on more than 38 TWh of energy savings at over 100 utilities. In context of recent strong earnings and AI recognition, it reinforces Oracle’s data and cloud strategy. Investors may watch for further large-utility wins, measurable program outcomes, and how such deployments support longer-term cloud and analytics growth.

Key Terms

behavioral demand response technical

"Behavioral demand response: Scalable, equitable, peak reduction programs..."

Behavioral demand response is when energy users—households, businesses or devices—change how or when they use electricity because of price signals, notifications or incentives from a utility or grid operator. For investors, it matters because these voluntary shifts can lower peak demand like drivers avoiding rush hour, reducing the need for costly power plants or grid upgrades, affecting utility revenues, the value of storage and renewable projects, and the economics of energy markets.

peak reduction programs technical

"Behavioral demand response: Scalable, equitable, peak reduction programs..."

Peak reduction programs are utility or grid initiatives that pay or incentivize customers to cut or shift electricity use during times of highest demand, like asking homeowners to delay running air conditioners during a hot afternoon. For investors, these programs can lower a utility’s need to build expensive backup power plants, reduce operating costs and regulatory penalties, and change revenue patterns for energy providers and companies that sell energy-saving equipment, much like a carpool lane easing rush-hour traffic and reducing the need for more roads.

connected energy insights technical

"Connected energy insights: Through personalized energy insights, utilities can create..."

Connected energy insights are real‑time, combined data and analysis from smart meters, sensors, grids and market feeds that reveal how energy is produced, used, stored and priced across a system. For investors this acts like a dashboard for energy assets—highlighting efficiency, demand trends, cost pressures and revenue opportunities so you can judge operational performance, forecast returns and spot risks or advantages earlier than by looking at financial reports alone.

real-time analytics technical

"Real-time analytics: AI-driven, cloud-based dashboards show program performance..."

Real-time analytics involves continuously examining data as it is generated, allowing for immediate insights and decision-making. For investors, it’s like having a live dashboard that shows the latest market movements, helping them respond quickly to changes and make more informed choices. This instant access to current information can be crucial for staying ahead in fast-moving financial environments.

cloud-based dashboards technical

"Real-time analytics: AI-driven, cloud-based dashboards show program performance..."

Cloud-based dashboards are online visual displays that gather, update and show key business metrics and data in one place, like a car dashboard for a company’s performance accessible through a web browser or mobile app. They matter to investors because they make it easier to see real-time revenue, costs, customer activity and other signals that affect a company’s health, while also highlighting risks and advantages tied to a firm’s technology partnerships, speed of decision-making and cost structure.

AI-generated analysis. Not financial advice.

Energy provider taps the AI-powered Oracle Opower Platform to provide personalized energy usage insights to millions of customers and give them tips on how to save

AUSTIN, Texas, Dec. 11, 2025 /PRNewswire/ -- Xcel Energy, a major electric and natural gas provider, has selected the AI-enabled Oracle Opower customer engagement platform to support its energy programs, strengthen customer experiences, and improve grid resiliency. Designed to provide customers with insights on their own energy use, Opower residential behavioral energy efficiency programs are now used at more than 100 utilities and have saved more than 38 TWh of energy.

"As utilities transform to meet growing expectations for clean, reliable, and affordable energy, customer engagement is essential," said Matt O'Keefe, group vice president of Oracle Utilities. "Together with Xcel Energy, we're delivering innovative, AI-driven solutions that empower customers with personalized insights while providing regulators and policymakers with the measurable outcomes they expect. This collaboration demonstrates how technology and customer experience can accelerate the clean energy transition."

Xcel Energy is committed to delivering safe, reliable energy while keeping bills low for its 3.9 million electric customers and 2.2 million natural gas customers across the eight states it serves. The company will use Oracle's platform to show customers how their energy use compares with similar homes, provide energy savings tips, and give personalized recommendations about energy programs that can help customers save money on their bills.

"As we build out our grid to meet the growing energy demand across the states we serve, we're focused on continuing to make energy work better for our customers," said Emmett Romine, vice president, Customer Energy and Transportation Solutions at Xcel Energy. "By providing customers with personalized insights about their energy use, we're empowering them with options to reduce or shift their usage and potentially save money on their energy bills."

Empowering a better energy future
The Opower platform powers dozens of products and services to help energy providers give customers insight and choices about their energy use, provide efficient service, and create a satisfying experience. Oracle's advanced, AI-driven data analytics insights enable seamless integration across utilities' digital channels, helping to ensure customers receive consistent guidance whether online, on mobile, or through email.

Components of the Opower platform include:

• Customer engagement and energy efficiency: Opower Home Energy Reports deliver personalized, data-driven, energy insights, giving customers clear, actionable guidance about their energy usage, where savings opportunities exist, and nudges to take advantage of other customer programs.
• Behavioral demand response: Scalable, equitable, peak reduction programs that will use well-timed, personalized messages to encourage customers to lower or shift their energy usage during periods of high demand, avoiding costly capacity and keeping the grid more reliable. The addition of this flexible peak reduction resource contributes to deferment of costly infrastructure investments, enhanced grid stability, and long-term energy affordability.
• Connected energy insights: Through personalized energy insights, utilities can create a seamless customer journey—from regular reports to event driven alerts—that empowers customers to save money, manage peak demand, and support the clean energy transition, all within one unified experience.
• Real-time analytics: AI-driven, cloud-based dashboards show program performance, customer segmentation, and grid impacts, supporting data-driven decision-making and compliance reporting. Visualizations and insights will be accessible to both program managers and executives—not just data scientists—extending value across the organization.

About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

Trademarks
Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.

View original content to download multimedia:https://www.prnewswire.com/news-releases/xcel-energy-to-provide-personalized-energy-services-to-customers-using-oracle-platform-302639100.html

SOURCE Oracle

FAQ

What did Xcel Energy announce about using Oracle Opower on December 11, 2025 (ORCL)?

Xcel Energy announced it selected the AI-enabled Oracle Opower platform to deliver personalized energy insights, savings tips, and program recommendations to customers.

How many customers will Xcel Energy reach with Oracle Opower (ORCL)?

Xcel serves about 3.9 million electric and 2.2 million natural gas customers across eight states who will be served by the platform.

What scale and historical impact does Oracle Opower claim (ORCL)?

Oracle says Opower programs are used at more than 100 utilities and have saved over 38 TWh of energy.

How will Oracle Opower help Xcel Energy manage peak demand (ORCL)?

Opower will use personalized behavioral demand-response messages to encourage customers to lower or shift usage during high demand to reduce peak loads.

What analytics and reporting will Oracle provide Xcel Energy (ORCL)?

The platform offers AI-driven, cloud-based dashboards showing program performance, customer segmentation, and grid impacts for managers and executives.