OpenText Cybersecurity Finds 92% of Managed Service Providers See AI-Driven Growth, But Readiness Gap Widens
OpenText (NASDAQ: OTEX) has released its third annual Global Managed Security Survey, revealing significant AI-driven growth opportunities and challenges for Managed Service Providers (MSPs). The survey of over 1,000 MSPs shows that 92% are experiencing AI-driven growth, with 96% expecting continued growth this year.
However, a concerning readiness gap has emerged, with only about half of MSPs feeling prepared to guide SMB customers in AI adoption—a sharp decline from 90% in 2024. The study also reveals that 71% of SMBs prefer all-in-one security bundles, while 95% of MSPs plan to expand their service offerings in the next year.
OpenText (NASDAQ: OTEX) ha presentato la terza Global Managed Security Survey annuale, evidenziando significative opportunità di crescita guidate dall'IA e sfide per i fornitori di servizi gestiti (MSP). Il sondaggio, che ha coinvolto oltre 1.000 MSP, mostra che il 92% sta vivendo una crescita trainata dall'IA, e il 96% prevede una crescita continua anche quest'anno.
Tuttavia emerge una preoccupante lacuna di preparazione: solo circa la metà degli MSP si sente in grado di guidare i clienti SMB nell'adozione dell'IA, un netto calo rispetto al 90% del 2024. Lo studio osserva inoltre che 71% delle SMB preferisce pacchetti di sicurezza tutto-in-uno, mentre il 95% degli MSP intende ampliare le proprie offerte nel prossimo anno.
OpenText (NASDAQ: OTEX) ha publicado su tercera Global Managed Security Survey anual, revelando importantes oportunidades de crecimiento impulsadas por la IA y desafíos para los Proveedores de Servicios Administrados (MSP). La encuesta de más de 1,000 MSP muestra que el 92% experimenta crecimiento impulsado por IA, y el 96% espera seguir creciendo este año.
Sin embargo, surge una preocupante brecha de preparación: solo alrededor de la mitad de los MSP se sienten capacitados para orientar a los clientes SMB en la adopción de IA, una caída marcada respecto al 90% de 2024. El estudio también revela que el 71% de las SMB prefiere paquetes de seguridad todo-en-uno, mientras que el 95% de los MSP planea ampliar sus ofertas en el próximo año.
OpenText(NASDAQ: OTEX)가 세 번째 연례 Global Managed Security Survey를 발표했습니다. AI가 주도하는 성장 기회와 MSP(MSP)들이 직면한 과제를 드러냅니다. 1,000명이 넘는 MSP를 대상으로 한 설문에서 92%가 AI 주도 성장으로 이끌고 있으며, 96%는 올해도 성장이 계속될 것으로 기대합니다.
하지만 준비 격차가 우려스럽게 드러났습니다. SMB 고객의 AI 도입을 안내할 준비가 되었다고 느끼는 MSP는 약 절반에 불과하며, 이는 2024년의 90%에서 큰 폭으로 하락한 수치입니다. 연구에 따르면 71%의 SMB가 올인원 보안 번들을 선호하고, 95%의 MSP가 내년에 서비스 offerings를 확장할 계획입니다.
OpenText (NASDAQ : OTEX) a publié sa troisième Global Managed Security Survey annuelle, révélant d’importantes opportunités de croissance pilotées par l’IA et des défis pour les fournisseurs de services gérés (MSP). L’enquête, menée auprès de plus de 1 000 MSP, montre que 92% connaissent une croissance alimentée par l’IA et que 96% prévoient une croissance continue cette année.
Cependant, un écart préoccupant en matière de préparation apparaît: seulement environ la moitié des MSP se sentent prêts à guider les clients SMB dans l’adoption de l’IA, ce qui représente une forte baisse par rapport à 90% en 2024. L’étude révèle aussi que 71% des SMB préfèrent des bundles de sécurité tout-en-un, tandis que 95% des MSP prévoient d’élargir leurs offres au cours de l’année prochaine.
OpenText (NASDAQ: OTEX) hat seine dritte jährliche Global Managed Security Survey veröffentlicht und dabei bedeutende KI-getriebene Wachstumschancen und Herausforderungen für Managed Service Providers (MSPs) aufgezeigt. Die Umfrage unter über 1.000 MSPs zeigt, dass 92% ein KI-getriebenes Wachstum erleben und 96% auch in diesem Jahr weiteres Wachstum erwarten.
Allerdings zeigt sich eine besorgniserregende Bereitschaftslücke: Nur rund die Hälfte der MSPs fühlt sich in der Lage, SMB-Kunden bei der Einführung von KI zu unterstützen – ein deutlicher Rückgang gegenüber 90% im Jahr 2024. Die Studie zeigt auch, dass 71% der SMBs All-in-One-Sicherheitsbundles bevorzugen, während 95% der MSPs in den nächsten zwölf Monaten ihr Dienstleistungsangebot ausbauen wollen.
أصدرت OpenText (المدرجة في ناسداك: OTEX) ثالث مسح عالمي سنوي للأمن المدروس، كاشفًا عن فرص نمو مدفوعة بالذكاء الاصطناعي وتحديات لمقدمي الخدمات المدارة (MSPs). تظهر الدراسة التي شملت أكثر من 1,000 MSP أن 92% يواجهون نموًا مدفوعًا بالذكاء الاصطناعي، وأن 96% يتوقعون استمرار النمو هذا العام.
ومع ذلك، ظهرت فجوة قلق في الاستعداد: فقط نحو نصف MSP يشعرون بأنهم جاهزون لإرشاد عملاء SMB في اعتماد الذكاء الاصطناعي، وهو انخفاض حاد مقارنة بـ 90% في 2024. كما تكشف الدراسة أن 71% من SMB يفضلون حزم أمان متكاملة، بينما يخطط 95% من MSP لتوسيع عروضهم في العام القادم.
OpenText（纳斯达克：OTEX）发布了第三份年度全球托管安全调查，揭示了由人工智能驱动的增长机会和对托管服务提供商（MSP）的挑战。对超过 1,000 MSP 的调查显示，92% 正在经历由 AI 驱动的增长，96% 预计今年将继续增长。
然而，准备不足的情形令人担忧，约只有一半的 MSP 认为自己有能力在 AI 采用方面指导中小企业客户——较 2024 年的 90% 显著下降。研究还显示，71% 的 SMB 偏好一体化的安全捆绑包，而 95% 的 MSP 计划在来年扩大其服务。
- 92% of MSPs report business growth from AI interest, with 96% expecting continued growth
- 95% of MSPs plan to expand managed service offerings in the next year
- 71% of SMBs prefer comprehensive all-in-one security bundles
- 67% of MSPs are already using AI for customer support
- Sharp decline in MSP AI readiness from 90% in 2024 to only about 50% in 2025
- Less than half of MSPs have built or deployed AI cybersecurity agents for customers
- MSPs struggling with limited resources and tool sprawl
- Significant gap between AI demand and provider preparedness
Insights
OpenText's survey reveals significant AI-driven growth opportunities for MSPs amid widening readiness gaps, positioning their Secure Cloud platform as a strategic solution.
The latest OpenText cybersecurity survey provides compelling evidence of a critical market inflection point in the managed services sector. Data shows 92% of MSPs experiencing AI-driven growth with 96% expecting continued momentum, yet their readiness to support customers has plummeted from 90% to approximately 50% in just one year. This widening capability gap represents both a challenge and opportunity for OpenText's Secure Cloud platform.
The findings signal a fundamental shift in market dynamics, with MSPs prioritizing integration capability (78% rate it "extremely important") and solution strength (44%) far above pricing considerations (only 8%). This value-over-cost sentiment is reinforced by customer preferences, with 71% favoring comprehensive security bundles that simplify their technology stack.
Most revealing is the evolution of MSP business strategies, with 95% planning service expansion and 57% actively developing new offerings. The primary focus on integration capabilities (38%) rather than pricing suggests OpenText's integrated platform approach aligns precisely with market direction.
For investors, this data indicates OpenText's positioning at the intersection of two powerful trends: accelerating AI adoption and the urgent need for simplified, integrated security solutions. Their emphasis on bundled services and channel partner support appears strategically aligned with the market's evolving needs, potentially driving sustainable growth as MSPs adapt to AI-driven security demands.
Global survey of over 1,000 MSPs reveals AI demand is outpacing provider preparedness, fueling urgency for integrated, scalable security solutions
The survey of more than 1,000 MSPs found that
"MSPs are under pressure to match the pace of AI adoption by their SMB customers," says Michael DePalma, Vice President of Business Development at OpenText Cybersecurity. "They need security partners who can deliver integrated, scalable services that reduce tool fatigue and simplify operations. That's exactly, what OpenText Secure Cloud platform provides – flexible bundles, simplified deployment, and a channel team with deep industry expertise to help MSPs achieve scalable, profitable growth that meets the accelerating demands of AI-driven security."
Key survey findings include:
AI demand is surging, but MSP AI readiness lags
92% of MSPs report business growth from AI interest, and96% expect growth this year.- Despite these findings, only about half feel ready to guide SMBs in deploying AI tools, down
90% in 2024. - Less than half have built or deployed AI cybersecurity agents for SMB customers.
- Many are using AI internally to build expertise:
67% use it for customer support,66% for technical support/ticket triage, and58% for threat detection and response. - AI expertise has become the third most important MSP attribute for SMBs, following threat prevention and 24/7 support.
Simplicity outweighs costs as SMBs battle tool fatigue
- Customers citing cost savings as a primary challenge dropped from
28% in 2023 to just17% in 2025. - Bundled security packages are gaining traction:
71% of SMBs prefer all-in-one prevention, detection and response bundles; followed by45% preferring endpoint, network and email security bundles. - Ease of integration ranks as "extremely important" for
78% of MSPs, outranking vendor count. - Nearly half of MSPs (
44% ) cite strength of security solutions as the leading factor in purchasing decisions, compared to just8% citing price.
Service expansion becomes the new engine for growth
95% of MSPs plan to expand managed service offerings in the next year, and57% are actively developing new services.- Priorities for these new services include integration across tools (
38% ) followed by high attach-rate with core services (18% ), and broad applicability across SMB verticals (16% ). - Referrals are the leading source of new SMB customers (
32% ), followed by online search and digital ads (29% ) and technology marketplaces (25% ).
For additional findings from the OpenText Cybersecurity 2025 Global Managed Security Survey, view the infographic. To learn more about how OpenText supports MSPs through practices like bundling, services expansion, and providing a collaborative channel program, explore the Canalys Partner Ecosystem Multiplier (PEM) 2025 Study.
Survey Methodology
In September 2025, OpenText Cybersecurity surveyed 1,019 managers, c-level executives, security professionals, and customer relationship managers at MSPs in
About OpenText Cybersecurity
OpenText Cybersecurity provides comprehensive security solutions for companies and partners of all sizes. From prevention, detection and response to recovery, investigation and compliance, our unified/end-to-end platform helps customers build cyber resilience via a holistic security portfolio. Powered by actionable insights from our real-time and contextual threat intelligence, OpenText Cybersecurity customers benefit from high-efficacy products, a compliant experience and simplified security to help manage business risk.
About OpenText
OpenText™ is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way – through Information Management. For more information about OpenText (NASDAQ/TSX: OTEX), please visit us at www.OpenText.com.
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Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Further, readers should note that we may announce information using our website, press releases, securities law filings, public conference calls, webcasts and the social media channels identified on the Investors section of our website (https://investors.OpenText.com). Such social media channels may include the Company's or our CEO's blog, Twitter account or LinkedIn account. The information posted through such channels may be material. Accordingly, readers should monitor such channels in addition to our other forms of communication.
Copyright © 2024 OpenText. All Rights Reserved. Trademarks owned by OpenText. One or more patents may cover this product(s). For more information, please visit https://www.OpenText.com/patents.
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FAQ
What percentage of MSPs are experiencing AI-driven growth according to OpenText's 2025 survey?
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