OpenText™ and Fiserv Drive Resilient Information Management in Financial Services
OpenText (NASDAQ: OTEX) and Fiserv have announced Content Next, an AI-powered content management and workflow solution for financial institutions. Built on OpenText's multi-tenant SaaS platform, the solution aims to streamline operations and enhance customer service for banks and credit unions.
Content Next integrates natively with Microsoft 365 and Google Workspace, featuring AI-based search and summarize capabilities for processes like loan processing and deposit management. The solution will be previewed at the Fiserv Forum Client Conference on September 29-30, 2025, with availability coming soon.
The partnership addresses a critical need, as research shows that less than 50% of IT and security leaders report alignment between IT goals and AI strategy. The collaboration focuses on delivering secure information management solutions for AI-powered financial institutions.
OpenText (NASDAQ: OTEX) e Fiserv hanno annunciato Content Next, una soluzione di gestione dei contenuti e workflow basata sull'IA per le istituzioni finanziarie. Costruita sulla piattaforma SaaS multi-tenant di OpenText, l’obiettivo è snellire le operazioni e migliorare il servizio al cliente per banche e cooperative di credito.
Content Next si integra nativamente con Microsoft 365 e Google Workspace, offrendo funzioni di ricerca basate sull’IA e di riepilogo per processi come l’elaborazione di prestiti e la gestione dei depositi. La soluzione sarà presentata in anteprima al Fiserv Forum Client Conference il 29-30 settembre 2025, con disponibilità prevista a breve.
La partnership risponde a una esigenza critica: ricerche indicano che meno della metà dei responsabili IT e della sicurezza riferiscono un allineamento tra obiettivi IT e strategia di IA. La collaborazione punta a fornire soluzioni sicure per la gestione delle informazioni nelle istituzioni finanziarie guidate dall’IA.
OpenText (NASDAQ: OTEX) y Fiserv anuncian Content Next, una solución de gestión de contenido y flujo de trabajo impulsada por IA para instituciones financieras. Construida sobre la plataforma SaaS multionte de OpenText, la solución busca simplificar operaciones y mejorar el servicio al cliente para bancos y cooperativas de crédito.
Content Next se integra de forma nativa con Microsoft 365 y Google Workspace, y ofrece capacidades de búsqueda y resumen basadas en IA para procesos como la originación de préstamos y la gestión de depósitos. La solución se presentará en primicia en la Conferencia de Clientes del Fiserv Forum los días 29 y 30 de septiembre de 2025, con disponibilidad muy pronto.
La alianza atiende a una necesidad crítica, ya que investigaciones señalan que menos de la mitad de los líderes de IT y seguridad informan un alineamiento entre los objetivos de TI y la estrategia de IA. La colaboración se centra en ofrecer soluciones seguras de gestión de la información para instituciones financieras impulsadas por IA.
OpenText (NASDAQ: OTEX)와 Fiserv가 금융 기관을 위한 AI 기반 콘텐츠 관리 및 워크플로우 솔루션인 Content Next를 발표했습니다. OpenText의 멀티 테넌트 SaaS 플랫폼 위에 구축된 이 솔루션은 은행 및 신협의 운영을 간소화하고 고객 서비스를 향상시키는 것을 목표로 합니다.
Content Next는 Microsoft 365와 Google Workspace와의 네이티브 통합을 제공하며, AI 기반의 검색 및 요약 기능을 통해 대출 처리 및 예금 관리와 같은 프로세스를 다룹니다. 이 솔루션은 2025년 9월 29-30일에 열리는 Fiserv Forum Client Conference에서 시연되며, 곧 사용 가능해질 예정입니다.
파트너십은 IT 및 보안 리더의 AI 전략과 IT 목표 간 정렬이 부족하다는 연구 결과가 있는 만큼 중요한 필요를 다룹니다. 이 협력은 AI를 활용하는 금융 기관을 위한 안전한 정보 관리 솔루션 제공에 초점을 맞춥니다.
OpenText (NASDAQ: OTEX) et Fiserv ont annoncé Content Next, une solution de gestion de contenu et de flux de travail alimentée par l’IA pour les institutions financières. Développée sur la plateforme SaaS multi-tenant d’OpenText, elle vise à rationaliser les opérations et à améliorer le service client pour les banques et les coopératives de crédit.
Content Next s’intègre nativement avec Microsoft 365 et Google Workspace, et propose des capacités de recherche et de synthèse basées sur l’IA pour des processus tels que le traitement des prêts et la gestion des dépôts. La solution sera présentée en avant-première lors de la Fiserv Forum Client Conference les 29 et 30 septembre 2025, avec une disponibilité prochaine.
Le partenariat répond à un besoin critique, des recherches montrant que moins de la moitié des responsables IT et sécurité indiquent un alignement entre les objectifs IT et la stratégie IA. La collaboration se concentre sur la fourniture de solutions de gestion sécurisée des informations pour les institutions financières pilotées par l’IA.
OpenText (NASDAQ: OTEX) und Fiserv haben Content Next angekündigt, eine KI-basierte Lösung für Content-Management und Arbeitsabläufe für Finanzinstitute. Aufbauend auf der mehrmandantenfähigen SaaS-Plattform von OpenText zielt die Lösung darauf ab, Abläufe zu straffen und den Kundenservice für Banken und Kreditgenossenschaften zu verbessern.
Content Next integriert sich nahtlos mit Microsoft 365 und Google Workspace und bietet KI-basierte Such- und Zusammenfassungsfunktionen für Prozesse wie Kreditbearbeitung und Deposit-Management. Die Lösung wird erstmals auf der Fiserv Forum Client Conference am 29. und 30. September 2025 vorgestellt, die Verfügbarkeit erfolgt in Kürze.
Die Partnerschaft reagiert auf einen entscheidenden Bedarf, da Studien zeigen, dass weniger als 50 % der IT- und Sicherheitsverantwortlichen eine Abstimmung zwischen IT-Zielen und KI-Strategie berichten. Die Zusammenarbeit konzentriert sich darauf, sichere Informationsmanagement-Lösungen für KI-gestützte Finanzinstitute bereitzustellen.
OpenText (NASDAQ: OTEX) وFiserv يعلنان عن Content Next، وهو حل لإدارة المحتوى وتدفقات العمل مدعوم بالذكاء الاصطناعي للمؤسسات المالية. مبني على منصة SaaS متعددة المستأجرين من OpenText، يهدف الحل إلى تبسيط العمليات وتحسين خدمة العملاء للبنوك والتعاونيات الائتمانية.
يتكامل Content Next بشكل مضمن مع Microsoft 365 وGoogle Workspace، ويتميز بقدرات بحث وتلخيص مدعومة بالذكاء الاصطناعي لعمليات مثل معالجة القروض وإدارة الودائع. سيُعرض الحلّ لأول مرة في مؤتمر عملاء فнарس فوروم في 29-30 سبتمبر 2025، مع توفر قريب.
تستهدف الشراكة تلبية حاجة حاسمة، حيث تُظهر الأبحاث أن أقل من 50% من قادة تكنولوجيا المعلومات والأمن يذكرون وجود توافق بين أهداف تكنولوجيا المعلومات واستراتيجية الذكاء الاصطناعي. تركّز التعاون على تقديم حلول آمنة لإدارة المعلومات للمؤسسات المالية التي تقودها الذكاء الاصطناعي.
OpenText (NASDAQ: OTEX) 与 Fiserv 宣布了 Content Next，这是一款面向金融机构的 AI 驱动的内容管理与工作流解决方案。该方案基于 OpenText 的多租户 SaaS 平台构建，旨在简化运营并提升银行与信用社的客户服务水平。
Content Next 与 Microsoft 365 和 Google Workspace 原生集成，提供基于 AI 的搜索和摘要能力，适用于贷款处理、存款管理等流程。该解决方案将于 2025 年 9 月 29-30 日的 Fiserv Forum 客户大会 首发亮相，预计很快就可用。
此次合作回应了一个关键需求，因为研究显示，IT 与安全领导者中不到一半的人报告 IT 目标与 AI 战略之间的对齐。该合作专注于为由 AI 驱动的金融机构提供安全的信息管理解决方案。
- Introduction of AI-powered content management solution for financial institutions
- Native integration with Microsoft 365 and Google Workspace
- Strategic partnership between two industry leaders in information management and financial technology
- No immediate availability of the solution
- Research indicates misalignment between IT goals and AI strategy in the industry
Insights
OpenText partners with Fiserv on Content Next, an AI-powered solution that should strengthen its position in financial services.
OpenText's newly announced Content Next solution, developed in partnership with financial technology giant Fiserv, represents a strategic expansion of the company's AI-powered information management capabilities into the financial services vertical. This specialized offering builds upon OpenText's Core Content Management SaaS platform, targeting specific pain points in banking operations.
The solution moves beyond traditional document repositories by incorporating intelligent automated workflows, embedded AI tools, and self-service administration capabilities. These features directly address efficiency challenges in financial institutions by reducing manual effort in processes like loan processing and deposit management.
What's particularly noteworthy is the native integration with both Microsoft 365 and Google Workspace, ensuring the solution fits seamlessly into existing technology ecosystems while maintaining governance requirements. The AI-based search and summarization capabilities align with the industry trend toward leveraging artificial intelligence for operational efficiency.
This partnership demonstrates OpenText's execution on two strategic fronts: expanding its vertical-specific solutions and deepening its AI capabilities. By collaborating with Fiserv, a dominant player in financial technology serving thousands of financial institutions, OpenText gains an effective distribution channel into a sector with substantial content management needs and compliance requirements.
The timing aligns with growing industry concerns around information governance in the AI era, as highlighted by OpenText's research with the Ponemon Institute showing alignment gaps between IT goals and AI strategies. This positions the company to address emerging needs at the intersection of information management, governance, and AI adoption in financial services.
The joint showcase at Fiserv Forum Client Conference Sep. 29-30, 2025, highlights new solutions to reduce manual effort, strengthen governance and improve customer experiences
Intelligent Content Workflows for Financial Services
Content Next redefines how financial institutions can manage information by moving beyond traditional document repositories to intelligent, automated content workflows. Built on OpenText's multi-tenant SaaS platform, Core Content Management, this solution enables banks and credit unions to streamline operations, reduce manual effort, and deliver modern employee experiences.
"Content Next is not just a repository — it's a catalyst for intelligent work," said Sandy Ono, EVP & Chief Marketing Officer at OpenText. "With embedded AI tools, self-service administration, and customizable role and process-based workspaces, financial institutions can experience faster access to insights and deliver better customer service. From content in context to AI in context, employees can achieve more."
As part of Fiserv's enterprise content management suite, the solution brings a single source of truth with governance and scalability, while natively integrating with Microsoft 365 and Google Workspace to provide seamless continuity for users. The new AI-based search and summarize capabilities will enable banks and credit unions to reimagine workflows such as loan processing, deposit management, and more all with a trusted content backbone that ensures the right permissions and privacy protocols.
"Content Next redefines operational efficiency for banks and credit unions," said Whitney Russell, President of Digital and Financial Solutions at Fiserv. "We look forward to working with OpenText to turn enterprise content management powered by AI into real-world impact for our clients."
A Collaboration Built for the AI Era
OpenText and Fiserv have a shared vision: to deliver secure information management for AI-powered financial institutions. The partnership begins with intelligent content workflows and will expand to address the growing needs of banks and credit unions today and tomorrow.
Research from OpenText and the Ponemon Institute shows that fewer than half of IT and security leaders say their IT goals align with AI strategy. As AI and quantum computing increase the scale and complexity of financial data, institutions are seeking solutions that safeguard sensitive information while enabling innovation.
Together, OpenText and Fiserv bring the right combination of content expertise, governance, and financial services knowledge to deliver new possibilities for efficiency, compliance, and customer engagement.
Fiserv and OpenText will preview these new capabilities at Fiserv Forum Client Conference 2025 with the solution becoming available soon.
About OpenText
OpenText™ is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way – through Information Management. For more information about OpenText (NASDAQ/TSX: OTEX), please visit us at www.opentext.com.
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