PSE&G Ranked #1 for Residential Electric in the East among Large Utilities in J.D. Power 2025 Customer Satisfaction Study for 4th Consecutive Year
Rhea-AI Summary
PSE&G (NYSE:PEG) was ranked #1 for residential electric among large utilities in the East by the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study, marking its fourth consecutive year at the top.
The survey covered 127,103 residential customers. PSE&G placed in the top three across electric and gas customer segments and cited strengths in safety, reliability, problem resolution, digital channels, people and trust.
PSE&G reported ~465,000 customers participated in energy-efficiency programs, delivering an estimated $720M+ annual savings and ran >450 community events in 2025.
Positive
- #1 ranking for residential electric in the East (J.D. Power 2025)
- Fourth consecutive year holding the top position
- Surveyed 127,103 residential customers
- 465,000 customers participating in efficiency programs
- Estimated $720M+ annual bill savings from programs
- Participated in >450 community events in 2025
Negative
- None.
Key Figures
Market Reality Check
Peers on Argus
PEG slipped 0.83% pre-news while key regulated electric peers like XEL (-2.67%), WEC (-1.12%), ETR (-0.67%), ED (-0.65%) and EXC (-0.43%) were also down, suggesting a broader utilities softness rather than a PEG-specific move.
Historical Context
| Date | Event | Sentiment | Move | Catalyst |
|---|---|---|---|---|
| Dec 08 | Community relief initiative | Positive | -1.0% | Launched $1.5M initiative supporting 25+ nonprofits and community services. |
| Nov 18 | Dividend declaration | Positive | -0.1% | Announced regular quarterly dividend of $0.63 per share for Q4 2025. |
| Nov 17 | Customer scam warning | Positive | -0.5% | Warned customers about utility scams and clarified secure payment practices. |
| Nov 17 | Customer scam warning | Positive | -0.5% | Reinforced fraud awareness message around Utility Scam Awareness Day. |
| Nov 12 | JD Power business rank | Positive | -0.3% | PSEG Long Island ranked highest in JD Power 2025 business satisfaction study. |
Recent positive or community-focused announcements, including strong customer satisfaction and philanthropy, were followed by modest negative price reactions within 24 hours.
Over the last months, PEG has highlighted community support, customer protection, and service quality. A $1.5 million community relief initiative and scam-awareness outreach underscored customer-focused strategy. PSEG Long Island also topped the 2025 J.D. Power business customer satisfaction study in the East Large segment. Despite these positive developments, shares saw small 24-hour declines after each release, framing today’s residential JD Power #1 ranking within a pattern of constructive news but subdued immediate market response.
Market Pulse Summary
This announcement highlights PEG’s continued strength in customer satisfaction, with a #1 J.D. Power 2025 residential ranking in the East among large utilities for the 4th consecutive year. It underscores broad engagement, including nearly 465,000 customers in energy-efficiency programs and estimated annual bill savings above $720 million. In context of prior JD Power recognition and community initiatives, investors may focus on how sustained service quality and infrastructure investment support long-term customer and regulatory relationships.
Key Terms
low income home energy assistance program (liheap) regulatory
AI-generated analysis. Not financial advice.
Top Honors Reflect PSE&G's Focus on Providing Reliable, Resilient Power and Exceptional Customer Service
NEWARK, N.J., Dec. 17, 2025 /PRNewswire/ -- Public Service Electric & Gas,
J.D. Power surveyed 127,103 residential customers and PSE&G achieved the #1 ranking for excellence across key customer experience categories — including safety and reliability, problem resolution, ease, digital channels, people and trust.
Collectively, PSE&G ranked in the top three spots in all areas of customer segments for electric and gas by J.D. Power in 2025. PSE&G ranked second in the electric business residential survey for large utilities in the East Region, second for the gas residential study and in third place for the gas business.
This recognition from our customers reflects PSE&G's long-standing focus on delivering reliable, affordable power while adapting to meet customers' evolving energy needs and expectations. The utility continues to invest in customer technology, and in infrastructure upgrades, modern technology and innovative programs that strengthen system reliability, reduce outages and help customers manage their energy use and costs.
"We work hard every day to be a trusted energy advisor for our customers," said Dave Johnson, senior vice president and chief customer experience officer at PSE&G. "From keeping bills as low as possible while powering modern life, to offering tools and programs that help families save energy and money, the focus of all of our employees is on serving and supporting our customers while delivering energy more reliably and safer than ever."
Throughout 2025, PSE&G continued to expand initiatives aimed at improving the customer experience and keeping bills as low as possible. PSE&G participated in more than 450 community events to help customers access available payment assistance programs such as the Low Income Home Energy Assistance Program (LIHEAP) and the Equal Payment Plan that divides the energy costs over 12-months into equal payments.
In addition to these efforts, PSE&G's suite of energy efficiency programs continues to deliver meaningful savings for customers. To date, nearly 465,000 residential and business customers have actively participated in energy efficiency initiatives, collectively saving an estimated more than
PSE&G remains focused on advancing customer-focused improvements and investing in the energy infrastructure needed to support
About PSE&G
Public Service Electric & Gas Co. is
CONTACT:
Media Relations
DL-ENT-pseg.communications@pseg.com
973-430-7734
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SOURCE Public Service Electric & Gas Company (PSE&G)
FAQ
What did PSE&G (PEG) announce on December 17, 2025 about customer satisfaction?
How many customers did J.D. Power survey for the J.D. Power 2025 study that ranked PSE&G (PEG)?
What energy-efficiency impact did PSE&G (PEG) report in the December 17, 2025 release?
Which customer experience areas did PSE&G (PEG) score highly in the J.D. Power 2025 study?
How did PSE&G (PEG) engage with communities in 2025 according to the announcement?
