Pegasystems Inc Stock Price, News & Analysis

Pegasystems (NASDAQ: PEGA) has launched Pega Customer Engagement Blueprint, a generative AI-powered collaboration tool designed to enhance customer engagement programs. The solution, powered by Pega GenAI Blueprint, helps marketing and customer experience teams design and visualize customer journeys more effectively.

The tool addresses a critical market need, as nearly one-third of organizations struggle to incorporate customer journey maps into their customer experience efforts. Key features include real-time strategy visualization, cross-functional alignment capabilities, and seamless integration with Pega Customer Decision Hub.

The platform enables users to:

• Build real-world artifacts, offers, and treatments with dynamic visual experiences
• Plan multi-channel strategies more effectively
• Maintain brand voice consistency across channels
• Simulate customer interactions and adapt to behavioral changes

Pegasystems (NASDAQ: PEGA) has launched a new multi-region Enhanced Disaster Recovery (EDR) service for Pega Cloud, designed to protect mission-critical operations during catastrophic events. The service features two paired deployment regions separated by at least 125 miles, ensuring business continuity with minimal data loss and downtime.

The EDR service includes key features such as data replication across cloud data stores with minimal lag, reserved capacity for cluster/runtime needs, and consistent patching across active and ready regions. During catastrophic events, it offers a regional time objective (RTO) of two hours and a Recovery Point Objective (RPO) of 15 minutes.

According to a cited 2014 Gartner study, system downtime costs average $5,600 per minute. The new service is available as an additional purchase option for Pega Cloud clients in AWS Pega Cloud deployment regions.

Pegasystems (NASDAQ: PEGA) has announced that their COO and CFO, Ken Stillwell, will present at three major investor conferences in San Francisco during March 2025:

1. The Citizens JMP Technology Conference on March 4 at 9:00 a.m. PST
2. The KeyBanc Capital Markets 2025 Emerging Technology Summit on March 5 at 11:00 a.m. PST
3. The Morgan Stanley Technology, Media & Telecom Conference on March 6 at 9:15 a.m. PST

All presentations will be archived and available for a time on Pega's Investors webpage.

Pegasystems (NASDAQ: PEGA) and YouGov's research reveals growing consumer frustration with deteriorating customer experiences due to outdated technology. The study, polling 4,000 consumers from North America and UK, shows 77% believe organizations should invest in customer interaction improvements, while 69% feel companies prioritize profit-driven tech investments over customer experience enhancement.

Key findings show 56% of respondents report worse business interactions compared to 10 years ago. Major pain points include long customer service wait times (63%), repetitive information sharing (51%), and agents lacking necessary information (40%). Technical debt, estimated at $2.41 trillion annually in the US, is identified as a significant barrier to innovation and modernization, with 70% of C-level leaders citing it as an obstacle.

Pegasystems (NASDAQ: PEGA) reported strong financial results for Q4 and full-year 2024, highlighting significant growth in key metrics. The company achieved 9% year-over-year Annual Contract Value (ACV) growth (11% in constant currency) and 18% growth in Pega Cloud ACV (21% in constant currency).

Operating cash flow reached $346 million and free cash flow hit $338 million in 2024. Total revenue increased by 5% to $1.49 billion for the full year. The company's subscription services revenue grew 11% to $882 million, representing 59% of total revenue.

Looking ahead to 2025, Pega provided guidance projecting 12% ACV growth, $455 million in cash flow from operations, and $440 million in free cash flow. The company also expects revenue of $1.6 billion and non-GAAP diluted earnings per share of $3.10.

Pegasystems (NASDAQ: PEGA) has announced Pega Agent Experience (AgentX), a new API capability set within their workflow automation solution designed to deliver trustworthy AI agents. The technology transforms Pega workflows into dynamic agentic orchestration engines that guide AI agents through tasks while coordinating with other AI agents for additional automation steps.

The solution addresses a critical market challenge, as only 32% of companies believe they can leverage agents in their workflows within the next three years. AgentX enables conversational experiences through Pega GenAI Blueprint, allowing any agent to identify and execute optimal workflows for tasks like processing orders and updating customer accounts.

Built on Pega's Center-out agent architecture, the system ensures tracked, governed, and consistent AI agent interactions. The product will be generally available in summer 2024 with the latest Pega Infinity software suite, with additional capabilities planned throughout 2025.

Pegasystems (NASDAQ: PEGA) has been selected as part of Team Serco to deliver the digital platform for the UK's Armed Forces Recruiting Service. The platform will serve the Royal Navy, British Army, and Royal Air Force (RAF), creating a unified recruitment service.

Building on Pega's existing experience with Royal Navy and RAF recruitment platforms, the new integrated system will handle the entire recruitment process from initial candidate engagement through enlistment and basic training. The solution will incorporate Pega GenAI Blueprint™ capabilities to rapidly build applications while maintaining consistency across services.

The Armed Forces Recruitment Service (AFRS) partnership between the Ministry of Defence and TEAM Serco aims to meet recruitment goals for both regular and reserve forces entering Phase 1 training.

Pegasystems (NASDAQ: PEGA) has scheduled its fourth quarter and fiscal year 2024 financial results announcement for Wednesday, February 12, 2025, after market close. The company will host a conference call and audio webcast on Thursday, February 13, 2025, at 8:00 a.m. EST.

Investors and the public can participate in the Q&A session by dialing 1 (800) 715-9871 (domestic) or 1 (646) 307-1963 (international) using Conference ID 3830305. The webcast will be accessible via the Investors section on www.pega.com. A replay of the call will be available on the company's website.

Pegasystems (NASDAQ: PEGA) released new research on workers' attitudes toward agentic AI, revealing a complex mix of acceptance and skepticism. While 57% of workers are inclined to use AI agents, and 58% already do, significant concerns persist about reliability and quality.

The study, conducted with YouGov across 2,100 US and UK working adults, found that early adopters primarily benefit from automation of tedious tasks (41%), reduced time searching for job-related information (36%), and quick meeting summarization (34%). However, key concerns include work quality (33%), lack of human intuition (32%), and accuracy of AI-generated responses (30%).

Looking ahead, 46% believe AI will positively impact their jobs over the next five years, while only 13% anticipate negative effects. Workers identified enhanced accuracy and reliability (42%), better training (39%), and increased transparency in AI decision-making (33%) as top priorities for improvement.