Pegasystems Inc Stock Price, News & Analysis

Pegasystems (NASDAQ: PEGA) has been named a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 12th consecutive time. The recognition focuses on Pega's Customer Service solution, which leverages AI-powered workflows for customer service automation and personalization.

The evaluation highlighted Pega's intelligent automation capabilities, including the new Pega GenAI Blueprint tool for rapid app design. The company was also recently recognized as a Leader by Forrester in multiple categories, including Customer Service Solutions, Task-Centric Automation Software, and Real-Time Interaction Management in Q1 2024.

Pegasystems (NASDAQ: PEGA) has declared a quarterly cash dividend of $0.03 per share for the first quarter of 2025. The dividend will be paid on January 16, 2025, to shareholders who are recorded as owners as of January 2, 2025. This announcement maintains the company's existing dividend program.

Pegasystems (NASDAQ: PEGA) has announced a new edition of Pega Smart Investigate, featuring enhanced automation and generative AI capabilities to help banks process payment exceptions more efficiently. The Enterprise Edition includes expanded automation capabilities, improved workflows, and advanced AI agents to accelerate payment resolution processes.

Key innovations include end-to-end process automation, intelligent workflow design with Pega GenAI Blueprint, and integration with Pega Customer Service. The solution supports the latest ISO 20022 standards while maintaining compatibility with existing payment formats, helping banks meet the G20's goal of processing cross-border payments within an hour by 2027.

The platform is currently used by 90% of the world's largest cross-border payment processors and features a modernized user interface, modular investigation workflows, and AI-generated case summaries.

Pegasystems (NASDAQ: PEGA) has launched a new version of Pega Smart Dispute Enterprise Edition, enhancing its payment dispute resolution solution with generative AI and automation features. The upgrade comes as banks face increasing chargeback requests, with U.S. disputes reaching $11 billion last year and expected to grow 40% by 2026.

The enhanced solution now supports all payment types, including traditional cards, mobile wallets, peer-to-peer payments, and BNPL systems. Key features include Pega GenAI Blueprint for rapid workflow creation, Pega GenAI Coach for employee guidance, and Pega Knowledge Buddy for data retrieval. The platform also offers improved architecture, a modernized user interface, and enhanced integrations with Pega Customer Service.

Pegasystems (NASDAQ: PEGA) has been named a Leader in Forrester's Task-Centric Automation Software Wave Q4 2024, achieving top scores in Current Offering and Strategy categories. The evaluation focused on Pega Infinity™ and Pega GenAI Blueprint™, receiving the highest possible scores in 18 out of 23 criteria.

Forrester recognized Pega as a 'powerhouse' in task-centric process automation, highlighting its sophisticated automation solutions across various industries. The report specifically praised Pega's comprehensive automation solution that addresses current operational needs while providing future growth pathways.

This recognition adds to Pega's recent achievements, including Leadership positions in Gartner's Magic Quadrant for Enterprise Low-Code Application Platforms and Forrester's Customer Service Solutions and Real-Time Interaction Management Waves.

Pegasystems (NASDAQ: PEGA) has announced two upcoming investor conference presentations by Ken Stillwell, COO and CFO. The first presentation will be at the UBS Global Technology and AI Conference on December 3, 2024, at 12:15 p.m. MST in Scottsdale, AZ. The second presentation will take place at the Barclays 22nd Annual Global Technology Conference on December 12, 2024, at 8:40 a.m. PST in San Francisco, CA. Both presentations will be accessible via live webcast, with archives available on Pega's Investors page for a time.

Pegasystems (NASDAQ: PEGA) has appointed Ravesh Lala as head of its legacy transformation practice. Lala brings over 20 years of experience from IBM, where he previously served as vice president for industry solutions in IBM Cloud for Financial Services. The appointment aims to help clients modernize legacy applications and accelerate cloud transformation using Pega GenAI Blueprint, the company's AI-infused workflow design platform. The platform has generated more than 60,000 blueprints since launch, making it Pega's fastest-adopted solution. New AI-driven legacy discovery capabilities will help IT teams analyze existing systems and reimagine workflows while reducing technical debt.

Pegasystems has launched new AI-driven legacy discovery capabilities in Pega GenAI Blueprint to accelerate legacy system modernization. The platform now enables IT teams to analyze existing systems rapidly and reimagine workflows while reducing technical debt. Key features include analysis of workflows through BPMN files, process mining analysis, data definitions through DDL files, and integration analysis via OpenAPI documents.

The solution has generated over 60,000 blueprints since launch, making it Pega's fastest-adopted solution. The platform releases new features weekly, including enhanced Live Preview and new automation types. This development addresses the technical debt crisis, which according to a Protiviti survey, impacts innovation ability in nearly 70% of organizations.

Pegasystems (NASDAQ: PEGA) has announced its participation in the upcoming RBC Capital Markets Technology, Internet, Media & Telecommunications Conference. Ken Stillwell, COO and CFO, will deliver a presentation on Tuesday, November 19, 2024, at 11:20 a.m. EST in New York. The presentation will be accessible via live webcast, with archived recordings available on Pega's Investors webpage for a time.