Pega Named a Leader in Gartner® Magic Quadrant™ and Recognized in Critical Capabilities Report for Business Orchestration and Automation Technology

Gartner again ranks Pega as a Leader in business orchestration and automation, highlighting its AI-powered platform across multiple critical use cases.

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Pega’s AI orchestration and governance recognized for second consecutive year

WALTHAM, Mass.--(BUSINESS WIRE)-- Pegasystems Inc. (NASDAQ: PEGA), the enterprise AI software company for mission-critical work, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Business Orchestration and Automation Technology (1) and was recognized in the accompanying Critical Capabilities report (2) for the second consecutive year. Pega was named a Leader in the Magic Quadrant for its Completeness of Vision, was positioned highest for Ability to Execute, and received the highest score for both the Critical Capabilities Case Management use case and the Adaptive Work use case.

In the Magic Quadrant report, “Gartner defines business orchestration and automation technologies (BOAT) as a consolidated software platform that orchestrates and automates disparate business processes and tasks with varying degrees of autonomy and complexity across enterprise systems. A BOAT platform must provide native capabilities for AI agents’ orchestration and governance and multiagent coordination. It must leverage a combination of native connectivity methods, such as model context protocol, API and UI interactions, enabling secure, end-to-end enterprise agentic process automation across diverse execution environments.”

The Magic Quadrant evaluated 20 vendors across seven criteria within the Ability to Execute and Completeness of Vision categories. The Critical Capabilities report evaluated the same vendors across 10 criteria and five specific use cases, including Deterministic Workflow Automation, Case Management and Adaptive Work, Agent Governance and Runtime Control, and others.

The Magic Quadrant and Critical Capabilities reports evaluated Pega Infinity™, Pega’s suite of solutions to help enterprises scale AI. This includes Pega Blueprint™, the design agent that harnesses Claude, GPT, and Gemini to reimagine workflows for AI; Pega Agentic Process Fabric™, which orchestrates agents to automate work; Pega Process AI™ which optimizes and automates back-end processes; and Pega’s Predictable AI™ agents which automate manual research, intake, document handling, and more.

These reports are among Pega's many recent analyst recognitions for its AI platform capabilities. Recently, Pega was recognized as a Leader in The Forrester Wave™: AI Platforms, Q3 2026 (2), the 2026 Gartner Magic Quadrant for Process Intelligence Platforms (3), The Forrester Wave™: Real-Time Interaction Management Software, Q4 2025 (4), The Forrester Wave™ for Digital Process Automation, Q3 2025 (6), and The Forrester Wave™: AI Decisioning Platforms, Q2 2025 (7). For more background on these and additional analyst reports, visit www.pega.com/analyst-reports.

Quotes & Commentary:
"AI becomes effective when given a harness that orchestrates agent work, ensuring agents operate in the right context, collaborate seamlessly, and deliver trusted outcomes," said Kerim Akgonul, chief product officer, Pega. "We believe this recognition from Gartner reflects Pega's unique ability to combine AI agents with the workflow orchestration, governance, and controls organizations need to confidently drive meaningful business transformation."

1.	Gartner, Inc., “Magic Quadrant for Business Orchestration and Automation Technologies, Q3 2026” by Saikat Ray, Arthur Villa, Sachin Joshi, Adam Briggs, Tushar Srivastava, Mike Warren, September 14, 2026
2.	Gartner, Inc., “Critical Capabilities for Business Orchestration and Automation Technologies” by Arthur Villa, Sachin Joshi, Saikat Ray, Adam Briggs, Mike Warren, and Tushar Srivastava
3.	Forrester Research, “The Forrester Wave™: AI Platforms, Q3 2026” by Mike Gualtieri and Rowan Curran, with contributors Sudha Maheshwari, Kylie Cadogan, and Jen Barton​​
4.	Gartner, Inc., “Magic Quadrant for Process Intelligence, Q2 2026,” by Tushar Srivastava, David Sugden, Marc Kerremans, May 5, 2026
5.	Forrester Research, “The Forrester Wave™: Real-Time Interaction Management Software, Q4 2025” by Rusty Warner, with contributors Martin Gill, Emily Doherty, and Christine Turley, November 17, 2025
6.	Forrester Research, “The Forrester Wave™: Digital Process Automation Software, Q3 2025,” by Crair Le Clair, with contributions from Chris Gardner, Renee Taylor – Huot, Faith Born, and Kara Hartig, October 2025
7.	Forrester Research, “The Forrester Wave™: AI Decisioning Platforms, Q2 2025,” by Mike Gualtieri with contributions from Sudha Maheshwari, Bardia Razzaghi, and Jen Barton, June 10, 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Pega
Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can't afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world's largest organizations have trusted Pega to turn transformation ambition into durable results. Learn more at pega.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20260921616273/en/

Press Contact:
Ilena Ryan
Pegasystems
Ilena.ryan@pega.com

Source: Pegasystems Inc.

Key Terms

business orchestration and automation technologies technical

Software platforms and tools that coordinate, automate and monitor business tasks, workflows and data flows across systems and teams. They act like a digital conductor, linking separate applications, triggering routine actions, routing work, and providing tracking and analytics so companies can run processes faster and with fewer manual steps. Investors watch these technologies because they can lower operating costs, speed growth and make a company’s operations easier to scale and measure.

model context protocol technical

A model context protocol is a set of rules or guidelines that determine how a financial model interprets and applies information within a specific situation. It helps ensure consistent and accurate analysis by clarifying what data or assumptions are relevant in a given scenario. For investors, it provides clarity on how predictions or assessments are made, increasing confidence in decision-making.

multiagent coordination technical

Coordination among multiple independent decision-makers or automated systems that act together to achieve a shared outcome, such as traders, algorithms, firms, or departments aligning actions and timing. It matters to investors because when many participants coordinate—intentionally or through similar incentives and technology—it can amplify price moves, affect liquidity and execution, and change how quickly market events unfold, similar to a flock of birds turning in unison.