University Health in San Antonio selects Philips enterprise monitoring platform to transform patient monitoring and advance system-wide standardization as patient volume grows

Key Terms

telemetry monitoring medical

Telemetry monitoring is the continuous, remote collection and transmission of real-time data from medical devices or patients — for example heart rate, oxygen levels, or device performance — to clinicians or centralized systems. Investors care because it enables faster detection of problems, supports telemedicine and subscription services, and can reduce hospital costs, making it a scalable revenue opportunity and a factor in regulatory approval and reimbursement decisions.

alarm management technical

Alarm management is the process of organizing and tuning the warnings and alerts generated by equipment, software, or medical monitors so they only signal when attention is truly needed. For investors, good alarm management reduces the risk of costly accidents, regulatory fines, service interruptions, or reputational damage by preventing missed critical warnings or excessive false alarms—similar to a car alarm that only sounds for real threats, not every bump.

clinical decision support medical

Software tools and information services that give clinicians patient-specific recommendations, alerts, or diagnostic and treatment options at the point of care—like a GPS that suggests routes based on current traffic, but for medical decisions. Investors care because these tools can improve patient outcomes, reduce errors and costs, drive demand for healthcare IT, and face regulatory and reimbursement rules that affect commercial adoption and revenue potential.

early warning scoring medical

A clinical tool that combines simple measurements—such as heart rate, breathing, temperature and level of consciousness—into a single score that flags patients who may be getting worse. Like a car dashboard warning light, it helps clinicians spot trouble early so hospitals can intervene sooner, reduce complications, shorten stays and control costs, making it relevant to investors assessing healthcare quality, operational efficiency and demand for monitoring products or services.

telemetry medical

Telemetry is the automatic collection and transmission of measurements from remote devices, systems, or patients to a central system for monitoring and analysis—like a car sending engine, speed and location data back to a dashboard. For investors it matters because telemetry provides real-time evidence of product performance, safety and user behavior, helping assess revenue potential, operational risk, regulatory compliance and whether a product is meeting market demand.

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Long-term contract will unify monitoring technology, support data-driven care and enable scalable innovation across one of the largest, and growing public health systems in Texas

CAMBRIDGE, Mass. & SAN ANTONIO--(BUSINESS WIRE)-- Royal Philips, a global leader in health technology, and University Health in San Antonio today announced a strategic contract to modernize and standardize patient monitoring through Philips’ Enterprise Monitoring as a Service (EMaaS) model. The collaboration will transition University Health in San Antonio to a fully integrated Philips monitoring platform environment, supporting clinical workflows, alarm management initiatives and data-driven decision-making while creating a scalable foundation to support their delivery of the highest level of patient care at all its sites.

University Health Women's & Children's Hospital

A cornerstone of the agreement is Philips Central Monitoring Unit (CMU), a centralized and scalable hub for continuous remote telemetry monitoring that integrates with hospital systems to support timely, informed clinical decisions. By replacing fragmented manual processes with advanced alarm management and streamlined communication workflows, the CMU helps to both filter non-actionable alarms and improve response times while enhancing care team collaboration. This connected approach provides an extra layer of surveillance and is designed to strengthen patient safety and create a flexible foundation that can scale with evolving care needs.

“University Health plays a critical role in serving our growing community, and this investment reflects our commitment to delivering safe, high-quality care supported by modern technology,” said University Health Chief Operating Officer Bill Phillips. “By moving to a standardized enterprise monitoring platform, we’re equipping our care teams with continuous, actionable insights while laying the groundwork for improved alarm management, analytics and future innovation.”

The Philips monitoring platform spans intensive care, operating rooms, procedural areas and specialty services. IntelliVue MX450, MX550 and MX750 monitors provide continuous bedside monitoring, complemented by the X3 transport monitor and wearable MX40 for uninterrupted patient observation throughout the hospital. At the core is the Patient Information Center (PIC iX), which unifies monitoring data, clinical decision support, early warning scoring and advanced algorithms, giving caregivers a 360-degree view of each patient and enabling timely intervention anywhere in the hospital. Additional monitoring platform capabilities include Alarm Insights Manager and Clinical Insights Manager, helping teams optimize alarm performance and unlock actionable insights from patient data.

“Healthcare systems are increasingly seeking flexible, long-term partnerships that go beyond equipment replacement,” said Julia Strandberg, Chief Business Leader, Connected Care, Philips. “Through EMaaS, we are supporting University Health in San Antonio with a predictable, scalable model that unlocks continuous innovation, strengthens alarm management initiatives, all while reducing the burden of technology lifecycle management. Most importantly, this approach equips clinicians with the infrastructure they need to deliver safe, high-quality care.”

About University Health

University Health is the only locally owned health system in San Antonio. For more than 100 years, University Health has been here to heal, improve health, train the next generation of medical professionals and ensure the people of San Antonio, Bexar County and South Texas have access to primary and advanced specialty care close to home. Specialized services include the region’s only Level I trauma center for both adults and children, and maternal and neonatal intensive care centers designated at the highest levels by the State of Texas. As the region’s only academic health system, University Health is a hub of innovation and discovery, committed to delivering patient-centered, culturally competent, high-quality and compassionate care, based on a strong foundation of outcomes‐based research and innovative teaching. Learn more at UniversityHealth.com. Follow us on Instagram, X, LinkedIn and Facebook.

About Royal Philips

Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people’s health and well-being through meaningful innovation. Philips’ patient- and people-centric innovation leverages advanced technology and deep clinical and consumer insights to deliver personal health solutions for consumers and professional health solutions for healthcare providers and their patients in the hospital and the home.

Headquartered in the Netherlands, the company is a leader in diagnostic imaging, ultrasound, image-guided therapy, monitoring and enterprise informatics, as well as in personal health. Philips generated 2025 sales of EUR 18 billion and employs approximately 64,800 employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter.

*The opinions and clinical experiences presented herein are specific to the featured topic(s) and are not linked to any specific patient and are for information purposes only. The medical experience(s) derived from specified topic(s) may not be predictive of all patients. Individual results may vary depending on a variety of patient-specific attributes and related factors. Nothing in this news announcement is intended to provide specific medical advice or to take the place of written law or regulations.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260629137016/en/

Avi Dines
Philips North America
Tel: 781-690-3814
Email: avi.dines@philips.com

Elizabeth Allen
University Health
Tel: 210-358-2344
Email: Elizabeth.Allen@uhs-sa.com

Source: Royal Philips