CarParts.com Partners with Extend to Deliver Unmatched Shipping and Product Protection
Rhea-AI Summary
CarParts.com (NASDAQ: PRTS) has announced a strategic partnership with Extend to provide enhanced shipping and product protection services. The collaboration introduces two key offerings: Extend Shipping Protection, which safeguards packages against loss, theft, and damage during transit, and Extend Product Protection, which offers extended warranty coverage for parts for up to three years beyond standard manufacturer warranties.
The product protection program has already attracted over 6,000 customers since its launch. According to COO Michael Huffaker, the partnership enables more efficient operations while generating additional revenue for reinvestment in business improvements and customer experience enhancements.
Positive
- New revenue stream from protection services offerings
- Over 6,000 customers already enrolled in product protection program
- Potential for operational efficiency improvements
- Enhanced customer value proposition through additional protection services
Negative
- None.
News Market Reaction
On the day this news was published, PRTS declined 1.54%, reflecting a mild negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
Revolutionizing Customer Experience with Next-Level Coverage
The newly implemented Extend Shipping Protection ensures packages are safeguarded against loss, theft, and damage from the moment they leave a CarParts.com Distribution Center until they arrive in the buyers' hands. Customers can rest easy knowing their orders are protected, with claims resolved quickly and seamlessly through Extend's 24/7 online platform. By ensuring reliable delivery, CarParts.com continues to prioritize customer satisfaction while reinforcing its commitment to offering competitive pricing on high-quality products for its customers.
In addition to protecting shipments, CarParts.com has introduced Extend Product Protection, offering extended warranty coverage for parts available on the site. Customers can supplement the standard manufacturer warranty with additional coverage for one, two, or three years, ensuring long-term confidence in their purchases. This added assurance has already gained popularity, with over 6,000 customers opting in since its launch.
"Our partnership with Extend allows us to operate more efficiently while prioritizing our customers' needs," said Michael Huffaker, Chief Operating Officer at CarParts.com. "By offering Extend Shipping and Product Protection, we provide customers with greater confidence in their purchases and deliveries. Additionally, the program generates valuable revenue – enabling us to reinvest in enhancing our operations, further improving the customer experience while driving business growth."
This partnership marks a pivotal milestone for CarParts.com, combining advanced technology, customer-first policies, and hassle-free solutions to enhance the online shopping experience. By integrating these protection services, CarParts.com continues to redefine what it means to be a leader in the automotive eCommerce space, offering drivers exceptional value and peace of mind nationwide.
About CarParts.com, Inc.
CarParts.com, Inc. is a technology-driven eCommerce company offering over 1 million high-quality automotive parts and accessories. Operating for over 25 years, CarParts.com has established itself as a premier destination for drivers seeking repair and maintenance solutions. Our commitment lies in placing the customer at the forefront of our operations, evident in our easy-to-use, mobile-friendly website and app. With a commitment to affordability and customer satisfaction, CarParts.com simplifies the automotive repair process, aiming to eliminate the uncertainty and stress often associated with vehicle maintenance. Backed by a robust company-operated fulfillment network, we ensure swift delivery of top-quality parts from leading brands to customers across the nation.
At CarParts.com, our global team is united by a shared vision: Empowering Drivers Along Their Journey.
CarParts.com is headquartered in
Investor Relations:
Ryan Lockwood
IR@carparts.com
Media Relations:
Tina Mirfarsi
tina@carparts.com
About Extend
Extend, a leading modern provider of shipping protection and product protection, enables merchants to easily offer protection and deliver an elegant support experience to their customers. Through its AI-driven technology, Extend handles everything from offering merchandising and optimization to claim fulfillment, all while delivering seamless end-to-end customer experiences. The company's API-first solution puts the customer first and boosts confidence and retention while increasing conversion rates and merchant revenue. Extend works with more than 1,200 leading manufacturers and retailers across multiple industries .
The company was founded in 2019 and is headquartered in
Media Relations:
Stephanie Conell
stephanie@extend.com
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SOURCE CarParts.com, Inc.
FAQ
What protection services does CarParts.com (PRTS) now offer through Extend partnership?
How many customers have enrolled in CarParts.com's (PRTS) new product protection program?
What are the duration options for PRTS's new extended warranty coverage?
How does the new PRTS shipping protection claims process work?
