PTC Delivers New Service Lifecycle Management AI Solutions to Modernize Field Service and the Service Supply Chain
PTC (NASDAQ: PTC) has announced new artificial intelligence solutions for its service lifecycle management (SLM) portfolio. The company has enhanced its ServiceMax field service management and Servigistics service supply chain optimization solutions with agentic AI capabilities.
ServiceMax AI improvements include multi-agent execution, AI-driven process automation, and a new Knowledge API for enterprise document connectivity. Servigistics introduces an AI Assistant (available October 2025) that enhances forecast accuracy and planning cycles, while expanding its Multi-Echelon Optimization and predictive digital twin capabilities.
These advancements aim to improve work order execution, first-time fix rates, and autonomous service planning orchestration, supporting PTC's broader portfolio of AI offerings across the Intelligent Product Lifecycle.
PTC (NASDAQ: PTC) ha annunciato nuove soluzioni di intelligenza artificiale per il suo portafoglio di gestione del ciclo di vita del servizio (SLM). L’azienda ha migliorato le sue soluzioni ServiceMax field service management e Servigistics service supply chain optimization con capacità di IA agentica.
Miglioramenti di ServiceMax AI includono esecuzione multi-ente, automazione dei processi guidata dall’IA e una nuova Knowledge API per la connettività dei documenti aziendali. Servigistics presenta un AI Assistant (disponibile ottobre 2025) che migliora l’accuratezza delle previsioni e i cicli di pianificazione, espandendo al contempo le sue capacità di Multi-Echelon Optimization e di digital twin predittivo.
Questi progressi mirano a migliorare l’esecuzione degli ordini di lavoro, i tassi di risoluzione al primo intervento e l’orchestrazione autonoma della pianificazione del servizio, a supporto del più ampio portafoglio di offerte AI di PTC lungo il Lifecycle intelligente del prodotto.
PTC (NASDAQ: PTC) ha anunciado nuevas soluciones de inteligencia artificial para su cartera de gestión del ciclo de vida del servicio (SLM). La compañía ha mejorado sus soluciones ServiceMax field service management y Servigistics service supply chain optimization con capacidades de IA agentiva.
Las mejoras de ServiceMax AI incluyen ejecución multiagente, automatización de procesos impulsada por IA y una nueva Knowledge API para la conectividad de documentos empresariales. Servigistics presenta un AI Assistant (disponible octubre de 2025) que mejora la precisión de pronósticos y los ciclos de planificación, al tiempo que expande sus capacidades de Multi-Echelon Optimization y de digital twin predictivo.
Estos avances buscan mejorar la ejecución de órdenes de trabajo, las tasas de primera reparación y la orquestación autónoma de la planificación de servicios, apoyando la cartera más amplia de ofertas de IA de PTC a lo largo del Ciclo de Vida Inteligente del Producto.
PTC (NASDAQ: PTC)가 서비스 수명 주기 관리(SLM) 포트폴리오를 위한 새로운 인공지능 솔루션을 발표했습니다. 이 회사는 ServiceMax 현장 서비스 관리와 Servigistics 서비스 공급망 최적화 솔루션에 에이전트형 AI 기능을 추가했습니다.
ServiceMax AI의 개선 사항에는 다 에이전트 실행, AI 구동 프로세스 자동화가 포함되며, 기업 문서 연결을 위한 새로운 Knowledge API도 도입됩니다. Servigistics는 예측 정확도와 계획 주기를 향상시키는 AI Assistant를 선보이며(2025년 10월 가능), Multi-Echelon Optimization 및 예측적 디지털 트윈 기능을 확장합니다.
이러한 발전은 작업 지시서 실행, 최초 해결 비율, 자율적 서비스 계획 오케스트레이션을 개선하고, 지능형 제품 수명 주기에 걸친 PTC의 AI 포트폴리오를 더 넓게 지원하는 것을 목표로 합니다.
PTC (NASDAQ: PTC) a annoncé de nouvelles solutions d’intelligence artificielle pour son portefeuille de gestion du cycle de vie du service (SLM). L’entreprise a amélioré ses solutions ServiceMax field service management et Servigistics service supply chain optimization avec des capacités d’IA agentique.
Les améliorations de ServiceMax AI comprennent l’exécution multi-agent, l’automatisation des processus pilotée par l’IA et une nouvelle Knowledge API pour la connectivité des documents d’entreprise. Servigistics présente un AI Assistant (disponible octobre 2025) qui améliore la précision des prévisions et les cycles de planification, tout en étendant ses capacités d’Multi-Echelon Optimization et de jumeau numérique prédictif.
Ces avancées visent à améliorer l’exécution des ordres de travail, les taux de première résolution et l’orchestration autonome de la planification du service, soutenant le portefeuille plus large d’offres IA de PTC tout au long du cycle de vie intelligent du produit.
PTC (NASDAQ: PTC) hat neue Lösungen im Bereich künstliche Intelligenz für sein Portfolio zum Service-Lebenszyklus-Management (SLM) angekündigt. Das Unternehmen hat seine ServiceMax Field Service Management und Servigistics Service Supply Chain Optimization mit agentischer KI-Fähigkeit erweitert.
Zu den Verbesserungen von ServiceMax AI gehören Multi-Agenten-Ausführung, KI-gesteuerte Prozessautomatisierung und eine neue Knowledge API für die Konnektivität von Unternehmensdokumenten. Servigistics führt einen AI Assistant ein (verfügbar ab Oktober 2025), der die Vorhersagegenauigkeit und Planungszyklen verbessert und gleichzeitig seine Fähigkeiten zur Multi-Echelon Optimization sowie zum predictiven digitalen Zwilling erweitert.
Diese Fortschritte sollen die Auftragsausführung, die First-Time-Fix-Rate und die autonome Service-Planung-Orchestrierung verbessern und so PTCs breiteres Portfolio an KI-Angeboten über den Intelligent Product Lifecycle hinweg unterstützen.
PTC (NASDAQ: PTC) أعلنت عن حلول ذكاء اصطناعي جديدة لمحفظة إدارة دورة الحياة للخدمة (SLM). قامت الشركة بتعزيز حلولها ServiceMax field service management و Servigistics service supply chain optimization بقدرات ذكاء اصطناعي عاملة بالوكالة.
تشمل تحسينات ServiceMax AI تنفيذ متعددالعملاء/الوكيل، أتمتة العمليات المدفوعة بالذكاء الاصطناعي، وواجهة معرفة جديدة Knowledge API للاتصال بمستندات المؤسسة. تقدم Servigistics مساعد ذكاء اصطناعي AI Assistant (متاح في أكتوبر 2025) الذي يعزز دقة التنبؤات ودورات التخطيط، مع توسيع قدراته في Multi-Echelon Optimization والمزدوج الرقمي التنبئي.
تهدف هذه التطورات إلى تحسين تنفيذ أوامر العمل، ونسب الإصلاح من أول مرة، وتخطيط الخدمة المستقل، دعمًا لمحفظة PTC الأوسع من عروض الذكاء الاصطناعي عبر دورة حياة المنتج الذكية.
PTC（纳斯达克股票代码：PTC）宣布为其服务生命周期管理（SLM）组合推出新的人工智能解决方案。公司已在其 ServiceMax 现场服务管理 和 Servigistics 服务供应链优化 解决方案中加入代理型 AI 功能。
ServiceMax AI 的改进包括 多代理执行、AI 驱动的流程自动化，并新增用于企业文档连接的 Knowledge API。Servigistics 引入一个 AI Assistant（将于 2025 年 10 月推出），提升预测准确性和规划周期，同时扩展其 多阶优化 与预测性数字孪生能力。
这些进展旨在提升工单执行、首次完成修复率和自治服务规划编排，支持 PTC 在智能产品生命周期领域的更广 AI 产品组合。
- Integration of agentic AI capabilities to improve service management efficiency
- New AI Assistant in Servigistics to enhance forecast accuracy and planning cycles
- Enhanced multi-agent execution and AI-driven process automation in ServiceMax
- Expansion of enterprise-wide document connectivity through new Knowledge API
- None.
Insights
PTC strengthens its AI capabilities in service lifecycle management, potentially improving customer outcomes and competitive positioning in a growing market.
PTC has released enhanced AI capabilities across its ServiceMax field service management and Servigistics service supply chain optimization solutions, demonstrating strategic investment in service lifecycle management (SLM). The company is implementing agentic AI - a more advanced form of artificial intelligence capable of autonomous action - to improve critical field service metrics like work order execution time and first-time fix rates.
The ServiceMax enhancements focus on multi-agent execution, AI-driven process automation, and a new Knowledge API connecting to enterprise documents. This integration within existing workflows suggests minimal disruption for customer adoption. Meanwhile, Servigistics' AI advancements extend its established Multi-Echelon Optimization and digital twin capabilities with new troubleshooting and root-cause analysis functionality.
A significant addition is Servigistics' new AI Assistant (launching October 2025), which aims to improve forecast accuracy and accelerate planning cycles - addressing key pain points for service supply chain operations. Third-party validation from Capgemini suggests these innovations deliver measurable improvements in uptime and service performance while reducing manual effort.
These SLM enhancements align with PTC's broader AI strategy across its product lifecycle management portfolio, reinforcing its value proposition of helping manufacturers build strong product data foundations that enable AI-driven transformation across the product lifecycle.
- Agentic AI advancements in ServiceMax AI accelerate work order execution and enable improvements in first-time fix rates
- Agentic AI advancements in Servigistics expand AI-driven intelligence for service parts planning
"AI is playing a critical role in the modernization of service organizations, and PTC is demonstrating its leadership by delivering new AI solutions to our customers for each stage of the service lifecycle," said Jon Stevenson, Chief Product Officer, PTC. "Our latest agentic AI capabilities in ServiceMax and Servigistics are designed to make our customers' workflows faster and easier, whether you're a field service technician, a service parts planner, or have another important role in your service organization."
The latest ServiceMax AI enhancements build on the unique ability to take advantage of AI directly from the current processes already managed by ServiceMax. This latest release enhances AI Actions with orchestrated multi-agent execution, AI-driven process automation through Service Flow Manager, and a new Knowledge API that connects to documents across enterprise systems.
Servigistics has been a recognized leader in Industrial AI for service parts planning for years, powered by its proven Multi-Echelon Optimization (MEO) and predictive digital twin of the service parts supply chain. The strengthened agentic AI use cases in the latest release extend this leadership by bringing troubleshooting, root-cause analysis, and continuous improvement into the optimization process, helping customers achieve better uptime and higher first-time fix rates. Servigistics is also introducing a new AI Assistant, which supports planners by improving forecast accuracy and accelerating planning cycles, and will be generally available in October 2025.
"Organizations are under pressure to keep equipment running and customers satisfied while managing costs," said Dean Herdt, Director of Service Supply Chain Practice, Capgemini. "Servigistics' AI-powered capabilities empower planners to make faster, smarter decisions by automating complex forecasting and optimization tasks. We've seen clients accelerate planning cycles, reduce manual effort, and unlock measurable improvements in uptime and service performance. These innovations transform planning complexity into predictable, reliable outcomes--at scale."
These new SLM AI solutions build upon PTC's portfolio of AI offerings across all stages of the Intelligent Product Lifecycle, including Codebeamer AI, Windchill AI, Onshape AI Advisor, Arena Supply Chain Intelligence, Arena AI Assistant, and more. PTC helps manufacturers and product companies build product data foundations and extend the value of product data across their enterprises--supporting faster time to market, reduced costs, and higher-quality products. These product data foundations are the backbone of AI-driven transformation across the lifecycle, from engineering to service.
About PTC
PTC (NASDAQ: PTC) is a global software company that enables manufacturers and product companies to digitally transform how they design, manufacture, and service the physical products that the world relies on. Headquartered in
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PTC, ServiceMax, Servigistics, Codebeamer, Windchill, Onshape, Arena, Arena Supply Chain Intelligence, and the PTC logo are trademarks or registered trademarks of PTC Inc. and its subsidiaries in
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